The shower drain was missing so there was big open hole in the shower. Meanwhile the drain cover was broken on back of the toilet.
Wash clothes very stained looked like mud stained.
We were hesitate about sleeping in the bed, pillow cases stained, sheets stained.
Will never stay there again
Luckily we just stayed one night.
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酒店回复: Dear April,Thank you for taking the time to share your feedback. I want to sincerely apologize for the condition of your room during your recent stay with us. The issues you described regarding the shower drain, toilet drain cover, linens, and overall cleanliness are unacceptable and do not reflect the standards we strive to provide our guests.Please know that I am personally addressing these concerns with our housekeeping and maintenance teams to ensure they are resolved immediately. Your comfort and peace of mind are very important to us, and I regret that we fell short during your visit.We value your feedback, as it helps us make the improvements necessary to provide a much better experience for our guests. While I understand your hesitation to return, I would welcome the opportunity to regain your trust should you consider giving us another chance in the future.Thank you again for bringing this to my attention.Sincerely,
2.0分
其他
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Not great for a family stay or vacation stay.
Do not recommend for more than one stay. Needs a lot of improvement as in new towels more deep cleaning. Needs thicker comforts you only have a sheet to cover up. But other than that works for something ASAP.
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酒店回复: Dear Guest,Thank you for sharing your feedback with us. We’re truly sorry to hear that your experience did not meet your expectations for a family or vacation stay. Our goal is to provide a welcoming and comfortable environment for all our guests, and it’s clear we fell short during your visit.Your comments are very important to us, and we’ll be reviewing them carefully to improve our services and amenities for families and vacation travelers. We hope you might consider giving us another opportunity in the future to provide you with a more enjoyable stay.Warm regards,
1.0分
情侣出游
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I reserved a room that was accessible, paid for the room, and proceeded to drive to the hotel to check in. Upon arriving, the staff told me that the room I already paid for that was shown available online is now not available with no other comparable accommodation available. The rooms were filthy with stains over the walls, the floors, and the bathroom. The parking lot was poorly lit and covered in trash.
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酒店回复: Thank you for sharing your feedback. I sincerely apologize for the experience you had during your recent visit. It is unacceptable that the accessible room you reserved and paid for was not available upon your arrival, and I understand how frustrating and inconvenient this must have been.The cleanliness and condition issues you described, as well as the state of the parking area, do not meet our standards and are being addressed immediately with our housekeeping and maintenance teams. Your comments will also be shared with our front desk staff to ensure that accurate room availability is always communicated to guests before they arrive.Thank you.
1.0分
家庭亲子
The room were dirty staff told your business and then let people argure out side rooms
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酒店回复: Dear Angela,Thank you for sharing your feedback with us. I am truly sorry to hear about your experience. Cleanliness and guest comfort are our top priorities, and I regret that we fell short during your stay. Please accept my sincere apologies for the condition of the room and for any inconvenience caused by noise or interactions outside your room.I will be addressing these concerns immediately with our housekeeping and front desk teams to ensure this does not happen again. Your comments are very valuable to us, and we appreciate you bringing them to our attention.We hope you will give us another chance to provide you with the comfortable and welcoming stay that you deserve.Warm regards,
2.0分
朋友出游
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I requested and was assured a jacuzzi/hot tub. It was broken. I needed ice. Ice machine broken. Bedspread was very light and kept falling off the bed. Had to replace the batteries in remote control. Housekeeper was alright, but I only requested that the trash be taken out and replaced towels. Also, on my last nite there some guests were very loud in the parking area at around 1:30 a.m
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酒店回复: Thank you for sharing your recent experience with us. Please accept our sincere apologies for the inconveniences you encountered during your stay. We understand how disappointing it can be when expectations are not met, especially when you were looking forward to amenities like the jacuzzi and ice machine, and they were unfortunately out of order.We also regret to hear about the issues with the bedspread, remote control, and the late-night noise disturbance. Our goal is always to provide a comfortable and restful stay, and it’s clear we fell short in several areas during your visit.Your feedback has been shared with our team so we can address these concerns immediately. We are actively working on repairing the hot tub and ice machine, and we’ll also ensure our housekeeping team pays closer attention to room details. Additionally, we will reinforce our quiet hours policy to help prevent future disturbances during the night.Warm regards,
4.0分
其他
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The room was fairly clean but the towels looked like they wasnt washed .But the staff was nice. But the ppl above me kept slamming the fridge are something heavy on the floor every time i feel asleep all night! I think its party place for locals.
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酒店回复: Thank you for taking the time to share your feedback. I'm glad to hear that you found our staff to be friendly and the room fairly clean — we take pride in providing a welcoming environment for all our guests.I’m very sorry to hear about the condition of the towels and the noise disturbances during your stay. That’s certainly not the experience we want any of our guests to have. Your comments have been shared with our housekeeping and management teams to ensure proper laundry procedures are followed and to address any noise-related issues more proactively, especially during quiet hours.We truly value your input and hope you'll consider giving us another opportunity to provide a more comfortable and restful stay in the future.Warm regards,
1.0分
其他
Everything is in bad conditions. So bad that we couldn’t even stay in this place
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酒店回复: Thank you for taking the time to share your feedback. I'm truly sorry to hear that your experience fell so far below expectations — especially to the point where you felt unable to stay.Please accept our sincerest apologies for the condition of the accommodations. This is certainly not the standard we strive to maintain, and your experience does not reflect the level of service and quality we aim to provide each guest.We take your concerns very seriously and would appreciate the opportunity to make this right.Your comfort and satisfaction are important to us, and we hope to regain your trust in the future.
5.0分
其他
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We always enjoy stating here. The guy that runs the place ia always ready to help in anyway. The only conolaint ive ever had is that rhe housekeeper needs to pay more attention to detail. I use to run days inn and econolodge in Lavonia Ga and that is the one thing i would stress to my staff, clean it like it was your house, orher then that ive never had any complaints.
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酒店回复: Dear GingerThank you so much for your kind words and for continuing to stay with us — we truly appreciate your loyalty. I'm glad to hear that you've consistently had a positive experience and that our team has been helpful during your visits.Thank you also for your honest feedback regarding housekeeping. We take all guest comments seriously, and I’ll make sure we reinforce the importance of attention to detail with our team. Your perspective, especially with your background in hospitality, is especially valuable and appreciated.We look forward to welcoming you back again soon!
房间脏乱不堪，枕头、毛巾和床单上都有污渍，墙上还有洞。到处都是蜘蛛网。没有“免费早餐”。完全不值这个价钱。我们绝不会再来了。
床单很脏，浴帘上有霉斑，镜子上有口水渍，床和地板都很脏，不推荐入住。停车还可以。
Dirty
The shower drain was missing so there was big open hole in the shower. Meanwhile the drain cover was broken on back of the toilet.
Wash clothes very stained looked like mud stained.
We were hesitate about sleeping in the bed, pillow cases stained, sheets stained.
Will never stay there again
Luckily we just stayed one night.
Not great for a family stay or vacation stay.
Do not recommend for more than one stay. Needs a lot of improvement as in new towels more deep cleaning. Needs thicker comforts you only have a sheet to cover up. But other than that works for something ASAP.
I reserved a room that was accessible, paid for the room, and proceeded to drive to the hotel to check in. Upon arriving, the staff told me that the room I already paid for that was shown available online is now not available with no other comparable accommodation available. The rooms were filthy with stains over the walls, the floors, and the bathroom. The parking lot was poorly lit and covered in trash.
The room were dirty staff told your business and then let people argure out side rooms
I requested and was assured a jacuzzi/hot tub. It was broken. I needed ice. Ice machine broken. Bedspread was very light and kept falling off the bed. Had to replace the batteries in remote control. Housekeeper was alright, but I only requested that the trash be taken out and replaced towels. Also, on my last nite there some guests were very loud in the parking area at around 1:30 a.m
The room was fairly clean but the towels looked like they wasnt washed .But the staff was nice. But the ppl above me kept slamming the fridge are something heavy on the floor every time i feel asleep all night! I think its party place for locals.
Everything is in bad conditions. So bad that we couldn’t even stay in this place
We always enjoy stating here. The guy that runs the place ia always ready to help in anyway. The only conolaint ive ever had is that rhe housekeeper needs to pay more attention to detail. I use to run days inn and econolodge in Lavonia Ga and that is the one thing i would stress to my staff, clean it like it was your house, orher then that ive never had any complaints.