酒店回复: Lamentamos mucho su experiencia. Después de revisar con nuestro equipo de limpieza, no se encontró ni se entregó ningún objeto de su habitación. Nuestro personal está capacitado para llevar de inmediato cualquier objeto olvidado a la recepción, y lamentablemente, según nuestros registros, su cámara no fue dejada en la habitación. Entendemos lo frustrante que debe ser y lamentamos no haber podido recuperar su artículo.
2.0分
家庭亲子
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Room was OK. It had some sticky stuff on the desk. Also the smoke alarm was missing and the wires were hanging down. It was so loud with people running, slamming doors etc till almost 10:30pm.
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酒店回复: Thank you for sharing your feedback. We appreciate you taking the time to let us know about your experience.We apologize for the condition of the desk and for the missing smoke alarm in your room. This is not acceptable, and both housekeeping and maintenance have been notified to address this immediately. Guest safety and cleanliness are priorities for us.Regarding the noise, there was a large group in town that evening, which did result in higher activity levels than usual. While quiet hours are enforced, we understand how disruptive this can be and regret the inconvenience it caused during your stay.Thank you again for bringing these concerns to our attention. Your feedback helps us improve, and we hope to have the opportunity to provide a better experience in the future.
1.0分
其他
How to be moved to several different rooms because the electricity went out and their ACs were not working and then their ice was also not working
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酒店回复: Thank you for taking time to leave valuable feedback. Your response helps us improve our guest's experience.
1.0分
家庭亲子
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I'd like to start that our room was on the second floor back, Wifi connection was not available in those rooms so I have to go to the main building to grab some internet. Another concern and the main one is that there was no emergency exit near the room we stayed, room 408, in case of emergency or fire I have to go to the other far end of the building to get the stairs.
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酒店回复: Thank you for your feedback. I am sorry about the weak WiFi signal in the back building and the distance to the nearest stairwell from your room. The property meets all local fire and safety codes, but I understand your concern and appreciate you bringing it to our attention. We are also working on improving WiFi coverage in that area. Thank you for letting us know.
5.0分
其他
Perfect parking, everything was excellent and the service was outstanding. 100% recommended.
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酒店回复: Thank you so much for your feedback, Rebeca! We hope to see you again at the SureStay Plus in Montrose.
2.0分
其他
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I didn’t do breakfast, the room was so so far as cleanliness the keys to the door got changed and never did work so I had problems there. There was no ice machine that worked. There is no machine that work for candies retreats out by the check-in basically the hotel was kind of ran halfway and very short with the amenities for anybody staying there.
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酒店回复: Thank you for sharing your feedback. I am sorry to hear about the issues with your door keys, ice machine, and vending machines. I will be reviewing this with our team so we can correct what needs attention. We appreciate you letting us know.
1.0分
其他
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Upstairs 2nd floor to much noice arguments every night 2nd floor west facing door proped open all night people in and out sketchy cars parked by the pool people sleeping in them our room had hole in wall microwave dirty no the ammentities were not provided we had to go downstairs several times and ask. This hotel use to be a super 8 at one time and i assumed it was under the best wetern it would of been better It wasn't
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酒店回复: Thank you for sharing your experience. I am sorry for the noise, the security concerns you mentioned, and the condition issues in your room. That is not the level of stay we want for our guests. I will be addressing these points with our team, including the housekeeping and maintenance concerns. Thank you for bringing this to our attention.
1.0分
其他
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Very disappointed. Carpet was dirty. No soap and smelled really bad. Couldn’t wait to leave. Dirty big pile of sheets in the hallway. Wish I could get a refund. Disgusting place. Never ever again.
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酒店回复: Thank you for taking the time to share your feedback. We always want our guests to have a comfortable stay. If you ever need anything during your visit, including toiletries such as soap and especially toilet paper if you have none, our front desk is available and happy to assist at any time.
地方不错，但他们特意强调不租给当地人，感觉有点不太妥当。他们人挺好的，价格也还可以。房间比较小。我们进房间的时候感觉很冷。他们不接受猫，但允许带狗。
酒店内部还不错，但外面看起来有点让人望而却步，也比较破旧。工作人员很友好。房间和床看起来还可以，但已经很久没有彻底清洁过了。
我不建议这样做，因为他们对你在酒店遗失的任何东西都不负责。我把我的360度全景相机落下了，他们却不肯归还。我不知道他们酒店里都雇了些什么人，一点也不诚实。我确实把它落下了，因为我把它捡起来扔到摩托车头盔上，然后就没再归还。后来我意识到了，跟他们说了，但他们只是绕圈子。
Room was OK. It had some sticky stuff on the desk. Also the smoke alarm was missing and the wires were hanging down. It was so loud with people running, slamming doors etc till almost 10:30pm.
How to be moved to several different rooms because the electricity went out and their ACs were not working and then their ice was also not working
I'd like to start that our room was on the second floor back, Wifi connection was not available in those rooms so I have to go to the main building to grab some internet. Another concern and the main one is that there was no emergency exit near the room we stayed, room 408, in case of emergency or fire I have to go to the other far end of the building to get the stairs.
Perfect parking, everything was excellent and the service was outstanding. 100% recommended.
I didn’t do breakfast, the room was so so far as cleanliness the keys to the door got changed and never did work so I had problems there. There was no ice machine that worked. There is no machine that work for candies retreats out by the check-in basically the hotel was kind of ran halfway and very short with the amenities for anybody staying there.
Upstairs 2nd floor to much noice arguments every night 2nd floor west facing door proped open all night people in and out sketchy cars parked by the pool people sleeping in them our room had hole in wall microwave dirty no the ammentities were not provided we had to go downstairs several times and ask. This hotel use to be a super 8 at one time and i assumed it was under the best wetern it would of been better It wasn't
Very disappointed. Carpet was dirty. No soap and smelled really bad. Couldn’t wait to leave. Dirty big pile of sheets in the hallway. Wish I could get a refund. Disgusting place. Never ever again.