The first room had a live scorpion, dead roaches in air vents and dead bugs behind furniture. Next room was not too bad, a few less dead bugs behind furniture and a weird stain on one of the chairs. Wouldn’t stay here again
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酒店回复: We apologize for this. Please call me at 830-519-4353 to further discuss this matter.
1.0分
其他
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It has been several years since I stayed at this hotel and I could not believe how much it had changed! The hotel sign states newly renovated and kitchenette. There is a kitchenette area but there is no coffee pot, utensils, cups,plates, etc. the beds were made up and clean; however, the bathroom had not been serviced, toiletries were used, toilet bowl and shower were not cleaned and no tissue. All pretty basic stuff. The room needed a fresh coat of paint. Had this not been the only room to book in the area, I would have left.
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酒店回复: We are sorry you were not satisfied with your stay. Our brand standard does not allow us to keep coffee pots in the room any longer as we have coffee available in the lobby. We will discuss these matters with our team and make sure they are addressed,
4.0分
商务出差
Every thing was good. Comfortable and lots of parking. Only thing was There was no shampoo or conditioner in my room .
1.0分
朋友出游
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They cancelled my room by claiming that they don’t have the type of room I booked. Instead of clearing up with ******* themselves, they asked me to talk to ******* instead. They refused to offer me any kind of room and told me they couldn’t help me. They were overbooked and they just use this kind of excuses not to honor my booking. This is unacceptable customer service and I would never stay with it or recommend anyone to stay there.
2.0分
其他
Never go back
Not so good
No breakfast as advertised
Checkin poor No room location
2nd floor room not requested
No shampoo
5.0分
商务出差
Nice hotel. Not fancy, but just right for an overnight stay. Friendly staff too!
1.0分
其他
Made same day reservations. Arrived to find the office locked, no employees on duty, no answer to phone calls.
4.0分
家庭亲子
Clean and spacious rooms, property is remodeled and well maintained. Good location. Friendly staff.
4.0分
其他
Comfortable Stay
Ice machine didnt work but other than that all was good. Would stay again.
5.0分
其他
I liked everything about my experience at the Gonzales studio six. Price, quality of room. and staff. I will definitely be staying here again.
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酒店回复: Hi Joe,We appreciate for your kind words and positive feedback! Your satisfaction is our top priority and knowing that we succeeded in providing you with a wonderful experience means a lot to us. We truly value your feedback and appreciate you sharing your experience with us. We cannot wait to welcome you back soon for another visit. Natalie#team6
The first room had a live scorpion, dead roaches in air vents and dead bugs behind furniture. Next room was not too bad, a few less dead bugs behind furniture and a weird stain on one of the chairs. Wouldn’t stay here again
It has been several years since I stayed at this hotel and I could not believe how much it had changed! The hotel sign states newly renovated and kitchenette. There is a kitchenette area but there is no coffee pot, utensils, cups,plates, etc. the beds were made up and clean; however, the bathroom had not been serviced, toiletries were used, toilet bowl and shower were not cleaned and no tissue. All pretty basic stuff. The room needed a fresh coat of paint. Had this not been the only room to book in the area, I would have left.
Every thing was good. Comfortable and lots of parking. Only thing was There was no shampoo or conditioner in my room .
They cancelled my room by claiming that they don’t have the type of room I booked. Instead of clearing up with ******* themselves, they asked me to talk to ******* instead. They refused to offer me any kind of room and told me they couldn’t help me. They were overbooked and they just use this kind of excuses not to honor my booking. This is unacceptable customer service and I would never stay with it or recommend anyone to stay there.
Never go back
Not so good
No breakfast as advertised
Checkin poor No room location
2nd floor room not requested
No shampoo
Nice hotel. Not fancy, but just right for an overnight stay. Friendly staff too!
Made same day reservations. Arrived to find the office locked, no employees on duty, no answer to phone calls.
Clean and spacious rooms, property is remodeled and well maintained. Good location. Friendly staff.
Comfortable Stay
Ice machine didnt work but other than that all was good. Would stay again.
I liked everything about my experience at the Gonzales studio six. Price, quality of room. and staff. I will definitely be staying here again.