酒店回复: Dear Marcoz,We are disappointed to note that your overall experience of the stay was unsatisfactory. We will verify the reality and take action to prevent such happenings in the future. Our apologies for your inconvenience, but we still hope that you will be generous enough to give us one more opportunity to show us a better way. Sincerely, Hotel Manager
1.0分
情侣出游
原文
翻译提供方：Google
早餐没有加热，煎饼混合很糟糕，而且酒店非常破旧。
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酒店回复: Dear Guest,Thank you for sharing your feedback. We're truly sorry to hear about your experience with the breakfast and the property's condition. Your comments are invaluable, and we will address these issues promptly to improve for future guests. We hope you’ll give us another chance to provide a better experience.Sincerely, Hotel Manager
2.0分
情侣出游
When I went to check in the person at the front desk required my parents approval to stay there (I am 20 years old).
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酒店回复: Dear Ashlyn,We have noted your concern regarding the check in requirement and will review this with our front office team to ensure our age and policy guidelines are communicated clearly and handled with consistent professionalism. We remain committed to providing a smooth and welcoming arrival experience and will continue strengthening our guest service standards moving forward.Sincerely, Hotel Manager
3.0分
其他
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I woke up at 3:45 a.m. to screaming coming from front desk area. My room was just around the corner.
And then about 5 a.m., I heard washers and dryers in laundry room right across hallway from my room.
I'm a 66 year old female and was traveling alone and did not feel real comfortable.
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酒店回复: Dear CINDY,Thank you for sharing your experience with us. We are glad you chose to stay with us, and we appreciate the opportunity to understand your concerns. We have noted the early morning noise near the front desk and the laundry room and will review these matters with our team to support a calmer environment for guests. Your comfort and peace of mind are important to us, and your feedback helps us enhance the overall experience for future visits.Sincerely, Hotel Manager
5.0分
其他
Nice hotel staff and owners are very friendly and helping people 👍
Good for family visit
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酒店回复: Dear Chetan,Thank you for sharing your experience. We are glad to know the friendly staff and helpful owners made your stay feel warm and welcoming. It is wonderful to hear the property worked well for a family visit and provided the comfort you were looking for. Feedback like yours encourages our team as we continue focusing on creating a pleasant and supportive environment for every guest. We look forward to offering the same enjoyable stay on your next visit.Sincerely, Hotel Manager
3.0分
家庭亲子
The lobby and room were a bit dingy and dimly lit upon check-in. Musty smell in room, not bad, just not fresh. Breakfast did not look appealing.
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酒店回复: Dear Christie,Thank you for taking the time to share your feedback. We regret the inconvenience caused by the lighting and musty smell in the room. Your observations regarding the breakfast presentation have also been noted. Our housekeeping and maintenance teams will work on enhancing the room freshness, lighting, and breakfast display to create a more inviting experience. We appreciate your input as it helps us improve guest comfort and satisfaction.Sincerely, Hotel Manager
3.0分
家庭亲子
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We booked and entered at 3a because of a family emergency- the person at the desk was less than friendly, never made eye contact and confidently and almost enjoyable said "no refunds!" when we said we might not need the second night that we booked before we understood how bad our emergency was.
Hallways smelled like smoke and there were no coffee cups in the room with the coffee maker and packets.
No extra pillows or blankets that are usually available, but perhaps I'm thinking of a higher end hotel.
We slept through the breakfast hours.
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酒店回复: Dear Tiffanie,We regret the inconvenience caused during your stay and appreciate you sharing your experience. Your feedback regarding the front desk interaction, hallway odor, and missing room amenities has been noted and will be addressed with the respective teams. We value your input as it helps us identify areas for improvement and enhance guest comfort.Sincerely, Hotel Manager
1.0分
商务出差
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This hotel was disgusting. We checked in late at night and noticed our rooms smelled like cat pee and mildew. My colleague woke up with bug bites all over her legs, which immediately became a health and safety issue for us, as we were concerned that there might be bed bugs. We attempted to check out immediately that morning (one day early). The front desk attendant told us they would check us out and refund our card for the unused nights. After a week with no refund, I called the manager (Daxa), who told me they would not be refunding me and that I should not expect a clean and safe experience at a Quality Inn.
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酒店回复: Dear Morgan,We appreciate your detailed feedback and regret the inconvenience you experienced. Cleanliness and guest safety are top priorities, and your comments regarding the room condition have been shared with our housekeeping and pest control teams for immediate inspection and action. We will also review your concern about the refund with management for proper follow-up. Your input is valuable as we continue working to ensure a cleaner and more comfortable environment for all guests.Sincerely, Hotel Manager
酒店很干净，床很舒服。早餐很丰盛，有多种食物和饮品可供选择。
他们不让我家人和我住一间房，非要我再开一间或者去别的地方住，但又不给退款。我真的不推荐这里。而且房间里有股很难闻的味道，反正整体体验都很糟糕。
我们住了一晚，房间又脏又旧。酒店规定禁止吸烟，我们实在受不了房间里的烟味和潮湿。地板也很脏。
早餐没有加热，煎饼混合很糟糕，而且酒店非常破旧。
When I went to check in the person at the front desk required my parents approval to stay there (I am 20 years old).
I woke up at 3:45 a.m. to screaming coming from front desk area. My room was just around the corner.
And then about 5 a.m., I heard washers and dryers in laundry room right across hallway from my room.
I'm a 66 year old female and was traveling alone and did not feel real comfortable.
Nice hotel staff and owners are very friendly and helping people 👍
Good for family visit
The lobby and room were a bit dingy and dimly lit upon check-in. Musty smell in room, not bad, just not fresh. Breakfast did not look appealing.
We booked and entered at 3a because of a family emergency- the person at the desk was less than friendly, never made eye contact and confidently and almost enjoyable said "no refunds!" when we said we might not need the second night that we booked before we understood how bad our emergency was.
Hallways smelled like smoke and there were no coffee cups in the room with the coffee maker and packets.
No extra pillows or blankets that are usually available, but perhaps I'm thinking of a higher end hotel.
We slept through the breakfast hours.
This hotel was disgusting. We checked in late at night and noticed our rooms smelled like cat pee and mildew. My colleague woke up with bug bites all over her legs, which immediately became a health and safety issue for us, as we were concerned that there might be bed bugs. We attempted to check out immediately that morning (one day early). The front desk attendant told us they would check us out and refund our card for the unused nights. After a week with no refund, I called the manager (Daxa), who told me they would not be refunding me and that I should not expect a clean and safe experience at a Quality Inn.