酒店回复: Dear Marcoz,We are disappointed to note that your overall experience of the stay was unsatisfactory. We will verify the reality and take action to prevent such happenings in the future. Our apologies for your inconvenience, but we still hope that you will be generous enough to give us one more opportunity to show us a better way. Sincerely, Hotel Manager
1.0分
情侣出游
原文
翻译提供方：Google
早餐没有加热，煎饼混合很糟糕，而且酒店非常破旧。
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酒店回复: Dear Guest,Thank you for sharing your feedback. We're truly sorry to hear about your experience with the breakfast and the property's condition. Your comments are invaluable, and we will address these issues promptly to improve for future guests. We hope you’ll give us another chance to provide a better experience.Sincerely, Hotel Manager
1.0分
商务出差
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This hotel was disgusting. We checked in late at night and noticed our rooms smelled like cat pee and mildew. My colleague woke up with bug bites all over her legs, which immediately became a health and safety issue for us, as we were concerned that there might be bed bugs. We attempted to check out immediately that morning (one day early). The front desk attendant told us they would check us out and refund our card for the unused nights. After a week with no refund, I called the manager (Daxa), who told me they would not be refunding me and that I should not expect a clean and safe experience at a Quality Inn.
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酒店回复: Dear Morgan,We appreciate your detailed feedback and regret the inconvenience you experienced. Cleanliness and guest safety are top priorities, and your comments regarding the room condition have been shared with our housekeeping and pest control teams for immediate inspection and action. We will also review your concern about the refund with management for proper follow-up. Your input is valuable as we continue working to ensure a cleaner and more comfortable environment for all guests.Sincerely, Hotel Manager
1.0分
朋友出游
Property outdated couch in the dining room was not up-to-date Room was outdated as well. Moldy smell
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酒店回复: Dear Antonio,We appreciate your feedback and regret the inconvenience caused by the room condition and odor. Your comments regarding the furnishings and air quality have been shared with our housekeeping and maintenance teams for review and improvement. We value your observations as they help us identify areas that need attention and enhance the guest experience. We hope to provide you with a fresher and more updated stay in the future.Sincerely, Hotel Manager
1.0分
情侣出游
Staff was VERY disrespectful! and it smelled like cigarettes! looks like they did their own renovations HOT MESS!
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酒店回复: Dear Haley,We regret the inconvenience caused during your stay. Your comments regarding staff behavior, cleanliness, and property condition have been noted and shared with our management team for immediate review. We are committed to reinforcing service standards and ensuring all areas meet guest expectations. Your feedback is valuable and will help us enhance the overall experience for future stays.Sincerely, Hotel Manager
4.0分
其他
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The rooms are fine but when you get out of the elevator it smells really bad like **** and there are no smoking signs but the elevator and hallways smell so bad that every time I got out my nose had to spit up.
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酒店回复: Dear Luis,Thank you for taking the time to share your experience. We are glad to know you found the rooms comfortable. We regret the inconvenience caused by the odor you noticed near the elevator and hallways. Our housekeeping and maintenance teams have been informed to take corrective steps to maintain a fresh and pleasant atmosphere throughout the property.Sincerely, Hotel Manager
2.0分
家庭亲子
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Room had a strong odor of cleaners which was overwhelmingly strong then as it faded it was musty. One room in our party had a bedspread with a stain on it. Lighting was dim. Just felt unclean.
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酒店回复: Dear Linda,Thank you for sharing your feedback. We understand how important a fresh and comfortable environment is, and your comments highlight areas where we can do better. The strong odor, stained bedding, and dim lighting you mentioned will be reviewed with our team to ensure more attention is given to both cleanliness and presentation. Your input is valuable in guiding us toward improvements that make the stay feel more inviting and cared for.Sincerely, Hotel Manager
2.0分
家庭亲子
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Just clean it up. Scrub the floors. Laundry the curtains. Vacuum behind the bed/furnishings. It’s fine that things are old, but care enough to clean the old things properly. Simple.
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酒店回复: Dear Dennie,Thank you for sharing your honest and practical feedback. We appreciate your perspective that while age in a property can be expected, cleanliness and proper upkeep should never be overlooked. Your suggestions on scrubbing floors, laundering curtains, and paying closer attention to hidden areas like behind the bed and furnishings are very helpful. These details make a real difference in guest comfort, and your comments will guide our team to focus more on the care that creates a better stay experience.Sincerely, Hotel Manager
他们不让我家人和我住一间房，非要我再开一间或者去别的地方住，但又不给退款。我真的不推荐这里。而且房间里有股很难闻的味道，反正整体体验都很糟糕。
酒店很干净，床很舒服。早餐很丰盛，有多种食物和饮品可供选择。
我们住了一晚，房间又脏又旧。酒店规定禁止吸烟，我们实在受不了房间里的烟味和潮湿。地板也很脏。
早餐没有加热，煎饼混合很糟糕，而且酒店非常破旧。
This hotel was disgusting. We checked in late at night and noticed our rooms smelled like cat pee and mildew. My colleague woke up with bug bites all over her legs, which immediately became a health and safety issue for us, as we were concerned that there might be bed bugs. We attempted to check out immediately that morning (one day early). The front desk attendant told us they would check us out and refund our card for the unused nights. After a week with no refund, I called the manager (Daxa), who told me they would not be refunding me and that I should not expect a clean and safe experience at a Quality Inn.
Property outdated couch in the dining room was not up-to-date Room was outdated as well. Moldy smell
Staff was VERY disrespectful! and it smelled like cigarettes! looks like they did their own renovations HOT MESS!
The rooms are fine but when you get out of the elevator it smells really bad like **** and there are no smoking signs but the elevator and hallways smell so bad that every time I got out my nose had to spit up.
Room had a strong odor of cleaners which was overwhelmingly strong then as it faded it was musty. One room in our party had a bedspread with a stain on it. Lighting was dim. Just felt unclean.
Just clean it up. Scrub the floors. Laundry the curtains. Vacuum behind the bed/furnishings. It’s fine that things are old, but care enough to clean the old things properly. Simple.