酒店回复: Dear valued guest,Thank you for taking the time to share your feedback with us. We are truly sorry to hear about the cleanliness issues you experienced in your room during your stay. This is not the level of service we strive to provide, and we sincerely apologize for any inconvenience this may have caused.Our team is committed to ensuring all rooms are clean and ready for our guests, and we are disappointed to learn that we fell short in this instance. Your feedback is valuable to us as it helps us improve and ensure a better experience for all our guests in the future.Please know that your concerns have been shared with our housekeeping team to address the cleanliness issues you mentioned. We appreciate your understanding and hope to have the opportunity to welcome you back for a much improved stay.
5.0分
其他
Clean room, friendly staff, everything was excellent. Would recommend coming back again.
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酒店回复: Thank you so much for taking your time to leave your review. We are so glad that you enjoyed your time with us. It is always our hope to make every guest feel right at home! We can't wait to see you the next time you are in Ocean City!
3.0分
朋友出游
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The room was spacious and clean. But we were charged $17 at the front desk when the booking was done through ******* and specified the taxes and fees were paid up. The TV in the room was a Black screen for 80% of the time we used it (satellite?). And the toilet handle flushed but was very loose as if the grommets were broken. Other than that the stay was nice
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酒店回复: We do apologize for any charging mix ups. If there was a mistake on our part, we will rectify it. The storm while you were here was the reason for the TV outage. Thank you for staying with us and please consider us on your next trip to OC.
2.0分
情侣出游
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Was in town for a music festival and the room price was very high and not a value for the accommodations. Internet was spotty. We could hear through the walls and in hallway. We were near the restaurant and hall smelled like garbage. Overall the hotel is dated.
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酒店回复: Thank you for sharing your experience with us. We are truly sorry to hear that your stay did not meet your expectations during the music festival. We appreciate your feedback regarding the room price, internet connectivity, noise levels, and the overall condition of the hotel. Your concerns are valid, and we will take them into serious consideration for future improvements.It is important to us that all our guests feel comfortable and enjoy their stay with us, and we apologize for falling short in this instance. Your feedback helps us understand the areas where we need to focus on to enhance the guest experience. We hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable stay.Should you decide to give us another chance, please reach out to our team directly so that we can ensure your next visit meets your expectations. Thank you again for your valuable feedback, and we hope to welcome you back for a much-improved experience in the future.
4.0分
情侣出游
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Perfect place to stay for balcony viewing during Ocean City bike week! Very short walk to the beach! Convenient, cool, clean, garage parking! Oceans 13 restaurant in hotel. Delicious food, drinks and great service! Pet friendly for both dogs and cats! However was very unimpressed with continental breakfast. It was exactly the same everyday. Not all that great when you're staying for a week!
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酒店回复: Thank you for sharing your experience with us! We're thrilled to hear that you enjoyed the convenience and comfort of our hotel during Ocean City bike week. It's great to know that you appreciated our proximity to the beach and our pet-friendly accommodations.We're sorry to hear that the continental breakfast didn't meet your expectations. Your feedback is valuable to us, and we will definitely take it into consideration for future improvements. We strive to provide a variety of options for our guests, and we apologize for falling short in this area during your stay.We hope that overall you had a pleasant time with us and that you were able to make the most of your trip to Ocean City. Thank you for choosing to stay with us, and we look forward to welcoming you back in the future for an even better experience. Feel free to reach out to us directly if you have any more feedback to share.
1.0分
其他
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Poor stay
1bed was dirty. Light in bathroom didn't work. Patio door wouldn't shut or lock. No kleenex 2 towels. Ants everywhere. Ask for towels and coffee had to go and get it. Hallway was dirty and smelly. Dog barked all night. Paint was peeling and not finished. On a good note there was covered parking and easy to get to and out of. Walking distance to shops and food.
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酒店回复: I am deeply sorry to hear about your recent experience at our property. It is truly disheartening to learn about the cleanliness and maintenance issues you encountered during your stay. Your feedback helps us identify areas for improvement, and we appreciate you bringing these concerns to our attention. Please know that your comfort and satisfaction are our utmost priorities, and we will take immediate action to address the issues you've raised.We sincerely apologize for the inconvenience caused by the cleanliness and maintenance issues in your room. Rest assured that we will work diligently to rectify these shortcomings and ensure a better experience for all our guests in the future. Your valuable feedback serves as a reminder for us to continuously strive for excellence in our service and accommodation standards.Despite the challenges you faced, we are glad to hear that you appreciated the convenience of our covered parking and location near shops and restaurants. We hope to have the opportunity to welcome you back in the future and provide you with the exceptional stay that you deserve. Thank you for sharing your feedback with us, and we look forward to the chance to make it right.
1.0分
情侣出游
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This property is dirty, we checked in on Monday, the hallway never vacuum ed left today still not vacuumed. Dirty shirt from another guest left behind the chair in room 102, reported it, the shirt was still there. Spoke to the manager, she looked at me like i was crazy.Her name was Gabby.Stay at your own risk, no chairs on the patio, told to take the one from the room,well there was two of us! This is the worst hotel to stay at ohhh, yes, there are more dogs in the hotel than people.
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酒店回复: Thank you for sharing your experience with us. We are deeply sorry to hear about the cleanliness issues you encountered and the lack of response from our team. We strive to maintain high standards of cleanliness and guest service, and it is clear we fell short in this instance. We take your feedback seriously and will address these issues immediately.Your comfort and satisfaction are our top priorities, and we are truly sorry that we did not meet your expectations during your stay. We apologize for any inconvenience caused and we are committed to making improvements based on your valuable feedback. Please know that we value every guest and aim to provide an exceptional experience for all visitors.We appreciate you bringing these concerns to our attention, and we will take the necessary steps to prevent similar situations from occurring in the future. Your feedback is important to us, and we hope for the opportunity to welcome you back and restore your trust in our property. If you have any further details to share, please feel free to reach out to us directly. Thank you again for your review.
3.0分
其他
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Once and done
We needed to move rooms after we had unpacked. The air conditioning was not working. A maintenance worker worked on it for over an hour then we asked to change rooms. The doors to the roons stick terribly, I could hardly open them without my husband's help. The nicest part was how close it was to the beach. Also, see photos below, looks like they fixed a leak but never painted., and spots on floor buckled and bubbled from likely water damage.Will not stay there again.
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酒店回复: Thank you for sharing your feedback with us. We are sorry to hear about the issues you experienced during your stay, and we truly apologize for any inconvenience this may have caused.We strive to provide a comfortable and enjoyable experience for all our guests, and it is disappointing to hear that we fell short of meeting your expectations. We appreciate you bringing these matters to our attention so we can address them promptly.Your comments are valuable to us as we continuously work to improve our guest experience and facilities. We take your feedback seriously and will ensure that these issues are addressed to prevent any future occurrences.We hope that you will consider giving us another opportunity to provide you with a better stay in the future. Please feel free to reach out to us directly if you would like to discuss your experience further. Thank you for choosing La Quinta, and we hope to welcome you back soon.
3.0分
朋友出游
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The freezer in the refrigerator must not have been defrosted for months…so much ice on it -all our food froze. You had to turn on the entry light for the light above stove and fan to work
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酒店回复: Thank you for sharing your feedback with us. We are sorry to hear about your experience with the freezer in the refrigerator. We understand how frustrating it can be when your food freezes unexpectedly. Rest assured, we will address this issue with our maintenance team to ensure it is resolved promptly.In regards to the entry light, we apologize for any inconvenience this may have caused during your stay. Your feedback is valuable to us as we strive to provide a seamless and comfortable experience for all our guests. We will make sure to look into this matter and improve our facilities for future guests.Your comfort and satisfaction are our top priorities, and we truly appreciate you bringing these matters to our attention. We hope you will give us another chance to exceed your expectations in the future. If there is anything else we can do to make your next visit more enjoyable, please do not hesitate to let us know. Thank you again for your feedback.We appreciate your honest review and hope to have the opportunity to welcome you back for a more positive experience. Thank you for choosing us for your stay.
5.0分
其他
It said partial ocean view...not really...i was on first floor, not my preference
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酒店回复: Thank you so much for taking the time to leave feedback concerning your stay. We are so glad that you enjoyed your time with us, but have noted your preferences. We are able to add this information to your profile for future stays to ensure you are assigned to the room the fits your needs. Thank you again for being our guest, and we hope to have the opportunity to serve you in the future.
房间还没有准备好，而且有很多灰尘和蜘蛛网。
Clean room, friendly staff, everything was excellent. Would recommend coming back again.
The room was spacious and clean. But we were charged $17 at the front desk when the booking was done through ******* and specified the taxes and fees were paid up. The TV in the room was a Black screen for 80% of the time we used it (satellite?). And the toilet handle flushed but was very loose as if the grommets were broken. Other than that the stay was nice
Was in town for a music festival and the room price was very high and not a value for the accommodations. Internet was spotty. We could hear through the walls and in hallway. We were near the restaurant and hall smelled like garbage. Overall the hotel is dated.
Perfect place to stay for balcony viewing during Ocean City bike week! Very short walk to the beach! Convenient, cool, clean, garage parking! Oceans 13 restaurant in hotel. Delicious food, drinks and great service! Pet friendly for both dogs and cats! However was very unimpressed with continental breakfast. It was exactly the same everyday. Not all that great when you're staying for a week!
Poor stay
1bed was dirty. Light in bathroom didn't work. Patio door wouldn't shut or lock. No kleenex 2 towels. Ants everywhere. Ask for towels and coffee had to go and get it. Hallway was dirty and smelly. Dog barked all night. Paint was peeling and not finished. On a good note there was covered parking and easy to get to and out of. Walking distance to shops and food.
This property is dirty, we checked in on Monday, the hallway never vacuum ed left today still not vacuumed. Dirty shirt from another guest left behind the chair in room 102, reported it, the shirt was still there. Spoke to the manager, she looked at me like i was crazy.Her name was Gabby.Stay at your own risk, no chairs on the patio, told to take the one from the room,well there was two of us! This is the worst hotel to stay at ohhh, yes, there are more dogs in the hotel than people.
Once and done
We needed to move rooms after we had unpacked. The air conditioning was not working. A maintenance worker worked on it for over an hour then we asked to change rooms. The doors to the roons stick terribly, I could hardly open them without my husband's help. The nicest part was how close it was to the beach. Also, see photos below, looks like they fixed a leak but never painted., and spots on floor buckled and bubbled from likely water damage.Will not stay there again.
The freezer in the refrigerator must not have been defrosted for months…so much ice on it -all our food froze. You had to turn on the entry light for the light above stove and fan to work
It said partial ocean view...not really...i was on first floor, not my preference