酒店回复: Hello Junior,Agradecemos tus comentarios sobre el desayuno. Siempre estamos buscando maneras de mejorar la experiencia de nuestros huéspedes y tus observaciones son valiosas para ese proceso. Compartiremos tus sugerencias con el equipo de alimentos y bebidas para seguir elevando nuestros estándares. Esperamos que consideres hospedarte con nosotros nuevamente en el futuro, para que puedas experimentar las mejoras realizadas.
4.0分
其他
原文
翻译提供方：Google
好的
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酒店回复: Hello Shelly, Thank you for sharing your feedback with us. We appreciate your input as it helps us understand our guests' experiences better. Your comments regarding the aspects that did not meet your expectations will be reviewed by our team. We hope you consider staying with us again in the future, as we are committed to improving and providing a better experience for all our guests.
1.0分
其他
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I was not informed on my room being a smokers room. I went view the room and it smelled the smoke. I requested a non smokers room and the manager stated that he was out of non smoking rooms. I requested a cancellation of this room. He stated he could not cancel the room that i had to go though ******* to cancel. The water in the pool was green. So swimming was not happening. I ended up going to another hotel for the night. I check my account and the hotel charged my account after i stated i did not want to stay there because if the smell and conditions. I really appreciate if my account get reimbursed because i did not stay there that night. On the invoice it shows that i stayed and checked out the next morning. Which is false.
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酒店回复: Hello Joshua,Thank you for sharing your feedback regarding your recent stay. We understand how important a comfortable environment is, and we regret that you did not have the experience you expected. Your concerns regarding the smoking room and pool condition are noted. We encourage you to reach out to management directly to discuss your account and any discrepancies you believe may be present. We value all guest feedback as it helps us improve our services.
5.0分
其他
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ALL NEW ! Very nice stay.
Y’all, I was very skeptical about getting a hotel room here. We traveled this weekend for softball. Let me tell you this hotel has completely been renovated. New beds, new showers new tubs, new countertops, new sinks new flooring new paint, the entire room was so nice. I was very very surprised. We also ate breakfast the next morning before we headed out to our games. They had a wide variety of things for the kids. Will 100% be staying here again, we come to Reston multiple times a year for softball.
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酒店回复: Hello Ashley, Thank you for sharing your experience with us! We're delighted to hear that you enjoyed the renovations and found the room to be so appealing. It's great to know that our breakfast selection met the needs of your family as well. We're looking forward to welcoming you back on your future visits to Reston for softball. Safe travels and see you soon!
3.0分
情侣出游
Was ok. Lost power for a while luckily in the evening. WiFi was very spotty and hard to keep a good connection to work from
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酒店回复: Hello Derek,Thank you for sharing your experience. We appreciate your feedback regarding the power issues and WiFi connectivity. Your insights are valuable and will be shared with our team for consideration as we continuously work to enhance our guest experience. We hope you enjoyed other aspects of your stay and that you will consider visiting us again in the future.
5.0分
商务出差
My dog and I enjoyed our stay at the hotel. It was clean, mostly quiet and comfortable. The staff was friendly
1.0分
其他
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AVOID at all cost!
The floors were FILTHY.. While walking across the floor in white socks, the bottom of the socks became brown and sticky after just one trip across the room. Since the purchase was non-refundable, we stayed in the room for the night. But, never again!
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酒店回复: Hello Billy,Thank you for sharing your feedback about your recent stay. Cleanliness is a priority for us, and we appreciate your comments regarding the floors. Your experience will be noted, as we continuously strive to improve our guests' experiences. We hope you might consider staying with us again in the future, as we are committed to making every visit better than the last.
5.0分
其他
The management was excellent help me with my problems that I had going on and hey management number one over there
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酒店回复: Hello Anthony,Thank you for your feedback! We're glad to hear that our management team was able to assist you with your concerns during your stay. We always strive to provide top-notch service and it's rewarding to know that it made a difference for you. Your comments are appreciated, and we hope to welcome you back on your next visit.
1.0分
其他
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Upon arriving just after midnight, found out they cancelled my reservation saying I needed to arrive by 4pm when I made the reservation at 6:45pm. Had to pay all over for the room again. Then, when I was annoyed and asking questions, I was informed they didn’t have to give me a room at all. Biggest bull I’ve ever heard checking in anywhere.
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酒店回复: Hello Christian,Thank you for your feedback regarding your recent experience. We understand how frustrating unexpected situations can be during check-in. Your comments regarding the reservation policy and the service received will be forwarded to management for review. We appreciate you sharing your concerns, as it helps us improve the overall experience for future guests. Thank you for bringing this to our attention.
3.0分
商务出差
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It wasn’t bad, but breakfast was horrible. I literally had to get a honey bun out of the little container where they had everything stored and warmed it up. I was expecting more, but considering I literally just spent the night after dropping my son off at Grambling, it did what it needed to do.
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酒店回复: Hello LaChanda,Thank you for sharing your experience. We appreciate your feedback regarding the breakfast options, and will certainly consider your comments as we work to improve our offerings. It seems like your stay was practical for your needs. We hope to have the opportunity to serve you better on your next visit.
还不错，只是早餐需要改进一下。
好的
I was not informed on my room being a smokers room. I went view the room and it smelled the smoke. I requested a non smokers room and the manager stated that he was out of non smoking rooms. I requested a cancellation of this room. He stated he could not cancel the room that i had to go though ******* to cancel. The water in the pool was green. So swimming was not happening. I ended up going to another hotel for the night. I check my account and the hotel charged my account after i stated i did not want to stay there because if the smell and conditions. I really appreciate if my account get reimbursed because i did not stay there that night. On the invoice it shows that i stayed and checked out the next morning. Which is false.
ALL NEW ! Very nice stay.
Y’all, I was very skeptical about getting a hotel room here. We traveled this weekend for softball. Let me tell you this hotel has completely been renovated. New beds, new showers new tubs, new countertops, new sinks new flooring new paint, the entire room was so nice. I was very very surprised. We also ate breakfast the next morning before we headed out to our games. They had a wide variety of things for the kids. Will 100% be staying here again, we come to Reston multiple times a year for softball.
Was ok. Lost power for a while luckily in the evening. WiFi was very spotty and hard to keep a good connection to work from
My dog and I enjoyed our stay at the hotel. It was clean, mostly quiet and comfortable. The staff was friendly
AVOID at all cost!
The floors were FILTHY.. While walking across the floor in white socks, the bottom of the socks became brown and sticky after just one trip across the room. Since the purchase was non-refundable, we stayed in the room for the night. But, never again!
The management was excellent help me with my problems that I had going on and hey management number one over there
Upon arriving just after midnight, found out they cancelled my reservation saying I needed to arrive by 4pm when I made the reservation at 6:45pm. Had to pay all over for the room again. Then, when I was annoyed and asking questions, I was informed they didn’t have to give me a room at all. Biggest bull I’ve ever heard checking in anywhere.
It wasn’t bad, but breakfast was horrible. I literally had to get a honey bun out of the little container where they had everything stored and warmed it up. I was expecting more, but considering I literally just spent the night after dropping my son off at Grambling, it did what it needed to do.