酒店回复: Estimado huésped,Gracias por tomarse el tiempo para compartir su experiencia en Red Roof Inn Atlanta - Suwanee/Mall of Georgia. Lamento saber que su experiencia en nuestro hotel fue decepcionante. Es decepcionante saber que el estado y la limpieza del hotel, así como sus servicios, no cumplieron con sus expectativas. Le aseguramos que estamos tomando medidas inmediatas para solucionar este problema.Sus comentarios son cruciales y abordaremos estos problemas con nuestro personal de inmediato para garantizar que se implementen mejoras. Gracias por elegir Red Roof. Nos encantaría tener otra oportunidad para brindarle una mejor experiencia en nuestro hotel la próxima vez que visite la ciudad.Atentamente,ViktorGerencia de Red RoofEspecialista en RediResponse
1.0分
其他
原文
翻译提供方：Google
您入住期间他们不打扫房间，而我已经在这里住了一个多星期，他们还没有退还我的押金。
展开
酒店回复: Hola Juan,Gracias por compartir sus comentarios tras su estancia en el Red Roof Inn Atlanta - Suwanee/Mall of Georgia. Nos entristece saber que el servicio de limpieza no cumplió con sus expectativas. También investigué su reserva y verifiqué que el depósito de seguridad de $50 se reembolsó a su tarjeta Visa el 8 de julio de 2025 a las 12:24 p. m.Es importante tener en cuenta que los fondos pueden tardar hasta 10 días hábiles en aparecer en su estado de cuenta. Por favor, vuelva a consultarlo después de un tiempo razonable. Gracias por elegir Red Roof. Esperamos tener la oportunidad de volver a verlo en el futuro.Gracias,DevineGerencia de Red RoofEspecialista en RediResponse
4.0分
情侣出游
原文
翻译提供方：Google
好的
展开
酒店回复: Dear Jesus,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Atlanta - Suwanee/ Mall of Georgia. It is very gratifying to read that you had a great encounter with us and we really appreciate your kind comments about our ok location. Your feedback is essential as we strive to provide a clean, comfortable, values-based stay to all guests.Redroof can’t wait to see you Under Our Roof soon, where we can continue to offer you a clean and comfortable stay at an affordable price!Sincerely,ChirellRed Roof ManagementRediResponse Specialist
5.0分
其他
原文
翻译提供方：Google
物有所值
展开
酒店回复: 친애하는 승 님,시간을 내어 고객 설문조사를 완료해 주셔서 감사합니다. 최근 RED ROOF INN ATLANTA - SUWANEE/ MALL OF GEORGIA에 투숙하신 후 가격 대비 훌륭한 가치에 관해 귀하의 의견에 감사드립니다. Red Roof는 서비스 품질을 지속적으로 개선하기 위해 노력하고 있으므로 고객의 피드백을 항상 환영합니다.앞으로 저희 호텔이나 다른 브랜드 매장을 다시 방문해 주시기를 바랍니다.Sincerely,OshaneRed Roof ManagementRediResponse Specialist
2.0分
商务出差
展开
Room & bathroom wasn’t clean, it was filled with dust.. In the morning while trying to checkout, Staff was extremely disrespectful and refused to give a receiptt when asked. Attached photos below is the staff that works overnight.
展开
酒店回复: Dear Appreciated Guest,Thank you for taking the time to tell us about your experience at the Red Roof Inn Atlanta - Suwanee- Mall of Georgia. We are truly sorry to hear about the cleanliness issues you experienced in your room and bathroom as well as the encounter with our staff you reported. To ensure that a situation like yours doesn't happen again, my team is reviewing your feedback as a training opportunity.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we hope that you will give us the opportunity to provide you with a better experience the next time you're in the area. Very truly yours,ErikaRed Roof Management RediResponse Specialist
4.0分
其他
Review
For cleaning it could have been a lil better
Staff were wondering and cheerful
Parking was great
展开
酒店回复: Dear Appreciated Guest,I appreciate your feedback regarding your recent stay at Red Roof Inn Atlanta - Suwanee- Mall of Georgia. I'm glad to hear you found the staff wonderful and cheerful, and that the parking met your expectations. I am sorry that the state of the property did not meet your standards. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels. Sincerely,YnnaRed Roof ManagementRediResponse Specialist
3.0分
商务出差
Normally ok just bad one this time and it's been a whole week and still have not received my deposit yet......1st time
展开
酒店回复: Dear Value Guest,Thank you for your concise feedback regarding your stay at the Red Roof Inn Atlanta - Suwanee/ Mall of Georgia. We're sorry to hear that your recent experience was subpar and that you have not yet received your deposit refund. We regret any distress or inconvenience this has caused you.I will certainly bring this to the property’s attention in an effort to address your concern. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,JoeRed Roof ManagementRediResponse Specialist
1.0分
其他
展开
Very rude at the front desk check in. Doesn't mention that you have to pay a deposit after paying for the room online. Arrived and wouldn't allow us to check in. Which was fine. The smell and bugs wouldn't have wanted to stay there anyway.
2.0分
其他
展开
The hotel room the pictures were a false impression of what the room actually look like the bedspread was damaged or discolored. The microwave was dirty. The ceiling was in need of a complete makeover. It looks like it would collapse at any moment. It was peeling badly. The water pressure was extremely poor. The water was trickling out. It took a very long time for the water to even get warm. The dispensers that were in the shower for shampoo and body wash were empty. but you know that saying you get what you pay for.
展开
酒店回复: Dear Valued Guest, Thank you for taking the time to tell us about your experience at the Red Roof Inn Atlanta - Suwanee/ Mall of Georgia. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the condition of the room and the concern you had with the amenities. I am sharing your feedback with management to ensure that your concerns are addressed.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Very truly yours,IshiRed Roof ManagementRediResponse Specialist
价格还算合适
糟糕透了！！！
这家酒店最糟糕的地方令人震惊：他们不打扫房间。
他们不换毛巾。
他们不提供洗发水和沐浴露。
就因为泳池的状况——一滩腐烂的水，蚊子的滋生地，对所有客人都构成极大危险——他们就应该关闭它。这太不负责任了。谁知道他们把泳池当蚊子滋生地已经多少年了！蚊子吃的水全是黑色的，包括最好的绿色部分。
您入住期间他们不打扫房间，而我已经在这里住了一个多星期，他们还没有退还我的押金。
好的
物有所值
Room & bathroom wasn’t clean, it was filled with dust.. In the morning while trying to checkout, Staff was extremely disrespectful and refused to give a receiptt when asked. Attached photos below is the staff that works overnight.
Review
For cleaning it could have been a lil better
Staff were wondering and cheerful
Parking was great
Normally ok just bad one this time and it's been a whole week and still have not received my deposit yet......1st time
Very rude at the front desk check in. Doesn't mention that you have to pay a deposit after paying for the room online. Arrived and wouldn't allow us to check in. Which was fine. The smell and bugs wouldn't have wanted to stay there anyway.
The hotel room the pictures were a false impression of what the room actually look like the bedspread was damaged or discolored. The microwave was dirty. The ceiling was in need of a complete makeover. It looks like it would collapse at any moment. It was peeling badly. The water pressure was extremely poor. The water was trickling out. It took a very long time for the water to even get warm. The dispensers that were in the shower for shampoo and body wash were empty. but you know that saying you get what you pay for.