酒店回复: Estimado huésped,Gracias por tomarse el tiempo para compartir su experiencia en Red Roof Inn Atlanta - Suwanee/Mall of Georgia. Lamento saber que su experiencia en nuestro hotel fue decepcionante. Es decepcionante saber que el estado y la limpieza del hotel, así como sus servicios, no cumplieron con sus expectativas. Le aseguramos que estamos tomando medidas inmediatas para solucionar este problema.Sus comentarios son cruciales y abordaremos estos problemas con nuestro personal de inmediato para garantizar que se implementen mejoras. Gracias por elegir Red Roof. Nos encantaría tener otra oportunidad para brindarle una mejor experiencia en nuestro hotel la próxima vez que visite la ciudad.Atentamente,ViktorGerencia de Red RoofEspecialista en RediResponse
酒店回复: Estimado huésped:Gracias por tomarse el tiempo de escribir una reseña sobre su estadía en el Red Roof Inn Atlanta - Suwanee/Mall of Georgia. Nos alegra saber que disfrutó de su estancia con nosotros. Nos enorgullece brindar un servicio excelente y un ambiente confortable, y nos complace que así haya sido.En Red Roof, nos comprometemos a seguir ofreciéndole experiencias inolvidables. Gracias nuevamente por su reseña. Nos encantaría recibirle de nuevo si sus viajes lo traen de vuelta a nuestra zona.Atentamente,PrincessGerencia de Red RoofEspecialista en RediResponse
5.0分
其他
原文
翻译提供方：Google
物有所值
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酒店回复: 친애하는 승 님,시간을 내어 고객 설문조사를 완료해 주셔서 감사합니다. 최근 RED ROOF INN ATLANTA - SUWANEE/ MALL OF GEORGIA에 투숙하신 후 가격 대비 훌륭한 가치에 관해 귀하의 의견에 감사드립니다. Red Roof는 서비스 품질을 지속적으로 개선하기 위해 노력하고 있으므로 고객의 피드백을 항상 환영합니다.앞으로 저희 호텔이나 다른 브랜드 매장을 다시 방문해 주시기를 바랍니다.Sincerely,OshaneRed Roof ManagementRediResponse Specialist
1.0分
商务出差
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Still waiting on card deposit tefund, it has been over 2 weeks. Very inconvenient cash policy for a early morning departure. Dont return cash deposit until after 10am.
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酒店回复: Hi Valued Guest,Thank you for sharing your feedback following your stay at the Red Roof Inn Atlanta - Suwanee/ Mall of Georgia. I researched your reservation and verified that the $50 security deposit was refunded to your card on file on 11/18/2025. Kindly check your account for further details.Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.Thank you,LeahRed Roof ManagementRediResponse Specialist
1.0分
其他
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The people that run the red roof is all family and very room and disgusting epically the cleaning lady she stole my or wash my AirPods left bud the sheet are very disgusting with stains they hardly clean the rooms
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酒店回复: Dear madam, i am sorry for your bad experience; you should have come to me and i would have switched your room at no expense and given you 10% off for the trouble.
1.0分
其他
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After writing a review they decided to tell us we can’t come back which they have done that a lot sheets always have stain on them and the stole my AirPods when they clean the room which they love to do when your not there the whole family work for them and the cleaning lady is rude as hell and they all know cause people have complain bout her and they also agree about her attitude they also say that we mess up the sheets and room but yet they gave us back our security deposit
3.0分
其他
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Everything seemed to be broken and they had a minor bug problem. On a positive note it was quiet and appeared safe. Maybe restaurants very close by and there was smoke parking. Good for an overnight stay and nothing more
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酒店回复: Dear Valued Guest,We appreciate you sharing your feedback following your stay at the Red Roof Inn Atlanta - Suwanee/ Mall of Georgia. We are glad to know you found the hotel quiet and safe, and that the nearby restaurants and ample parking were convenient. However, we are saddened to read that your stay fell short of your expectations due to the possible state of the amenities and and the presence of bug you mentioned. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. We hope that you will give us the opportunity to provide you with a better stay the next time you re in the area.Sincerely,ZinniaRed Roof ManagementRediResponse Specialist
1.0分
其他
The facility is run down, the tub was atrocious. We were double charged, fraudulently. Charged a card with my name, but not my cc number.
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酒店回复: Dear Valued Guest,We were disheartened to read your comments regarding the condition of the facilities, particularly the state of the tub, and we understand your feedback regarding the charge and the card use at the Red Roof Inn Atlanta - Suwanee/ Mall of Georgia. Please know that Red Roof has safeguards in place to protect our guest’s information and payment methods. We will bring your comments to the property’s attention right away.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.Sincerely,LeahRed Roof ManagementRediResponse Specialist
价格还算合适
糟糕透了！！！
这家酒店最糟糕的地方令人震惊：他们不打扫房间。
他们不换毛巾。
他们不提供洗发水和沐浴露。
就因为泳池的状况——一滩腐烂的水，蚊子的滋生地，对所有客人都构成极大危险——他们就应该关闭它。这太不负责任了。谁知道他们把泳池当蚊子滋生地已经多少年了！蚊子吃的水全是黑色的，包括最好的绿色部分。
您入住期间他们不打扫房间，而我已经在这里住了一个多星期，他们还没有退还我的押金。
我们住得很愉快。
物有所值
Still waiting on card deposit tefund, it has been over 2 weeks. Very inconvenient cash policy for a early morning departure. Dont return cash deposit until after 10am.
The people that run the red roof is all family and very room and disgusting epically the cleaning lady she stole my or wash my AirPods left bud the sheet are very disgusting with stains they hardly clean the rooms
After writing a review they decided to tell us we can’t come back which they have done that a lot sheets always have stain on them and the stole my AirPods when they clean the room which they love to do when your not there the whole family work for them and the cleaning lady is rude as hell and they all know cause people have complain bout her and they also agree about her attitude they also say that we mess up the sheets and room but yet they gave us back our security deposit
Everything seemed to be broken and they had a minor bug problem. On a positive note it was quiet and appeared safe. Maybe restaurants very close by and there was smoke parking. Good for an overnight stay and nothing more
The facility is run down, the tub was atrocious. We were double charged, fraudulently. Charged a card with my name, but not my cc number.