酒店回复: We are sorry that you were not satisfied during your stay. I sent the complaints to the proper departments .
3.0分
其他
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The air conditioner didn't work. We weren't told until we asked. Room was 80 degrees. We had to leave our balcony door open all weekend. The temperature in the room only went down to 76°. We were told at check-in that we had to do a $100 deposit, which was new where listed in the price area. Our balcony was super tiny. You couldn't even sit on it.
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酒店回复: Thank you for your feedback. I’m sorry to hear that the balcony and lack of air conditioning impacted your stay — I understand how those things can affect comfort.The required deposit is listed on the site and was refunded at check out.The balcony is a Juliette-style balcony, which means it's quite compact and allows for standing room only.We have a chiller system that allows for heat or air and we are currently set on heat. In the meantime, to help mitigate the heat, we provide fans in every unit.Thank you again for your honest review. Your comments are very helpful, and I’ll use them to improve both our listing clarity and guest comfort. I hope you’ll consider staying with us again in the future.
3.0分
其他
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Try someplace else
Staff was really friendly. Properly needs some help, had to change rooms because no hot water, new room had a broken hairdryer, ac/heat didn’t work.not free parking, pool and hot tub closed disappointing stay
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酒店回复: Thank you for taking the time to share your feedback. We appreciate the kind words about the staff. I’m very sorry to hear that the need to switch units caused any inconvenience during your stay.The HVAC system is working, it's a Chiller System that allows for heat or air. The $15 parking fee and seasonal pool is listed on the site. We aim to provide a seamless and comfortable experience for all our guests, and I apologize that these issues disrupted that goal.
5.0分
朋友出游
Scenic area with wonderful wooden bridges and view of water.
There was no hot water to shower, but not a deal breaker.
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酒店回复: Thank you for sharing your feedback. We sincerely apologize for the inconvenience you experienced regarding the hot water issue. We understand how important this is, and we're sorry it affected your stay.
5.0分
朋友出游
We had a really lovely time and the staff was incredibly helpful with all our needs to the music festival we were in town for.
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酒店回复: Thank you so much for your kind words and for taking the time to complete our guest survey!We’re thrilled to hear that you had such a positive experience with our team. Our staff works hard to make every guest feel welcome and well cared for, and your recognition means the world to us.We'll be sure to share your feedback with the entire team — it will absolutely make their day.We hope to have the pleasure of welcoming you back soon!
3.0分
朋友出游
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The lobby has been updated in the last few years since our last stay. Thankfully the bed looks newer but the couch and chairs wouldn’t even sit on. They’re stained and and visibly nasty, shredded and the room had a very musty smell. Everything stayed damp throughout the week and there was a visible leaking problem on the ceiling near the bed- looks like the ceiling is falling and has a hole and dark patches which have been painted over not repaired. The view was beautiful but the patio doors stayed open the entire time so we didn’t get mold poisoning.
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酒店回复: Thank you for bringing these issues to our attention, and for including the photos — they’ve been very helpful. Unfortunately, our staff dropped the ball, and these issues weren't reported and addressed before check in. We sincerely apologize for the condition of the sofa and the ceiling crack you encountered during your stay. This is not the standard we aim to uphold, and we're genuinely sorry for the inconvenience it caused.When the AC isn't at a low enough temperature it causes the room to be too hot and often times can feel damp especially with the balcony doors open and condensation. Your feedback helps us improve, and we truly appreciate you taking the time to share it.
1.0分
家庭亲子
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Everything was old and dated the picture of the room online didnt match the room we got. It was dirty and trash from the previous people that were in the room. Water was not hot and the pressure wasnt good either.
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酒店回复: Thank you sincerely for bringing these issues to our attention. I’m very sorry that your experience fell short of our standards—especially regarding the lack of hot water and the cleanliness of your unit. Please accept my heartfelt apologies.I understand how frustrating this must have been. A relaxing, dependable stay was not what you received, and for that, I’m deeply sorry.
2.0分
情侣出游
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The pictures online present a really nice place, maybe that’s how it was once upon a time. But renting the flagship room with the jacuzzi in the bedroom was not how it was presented. All the furniture was old and scratched and chipped, the floor is damaged and stained, the soap tray in the shower is rusty and looks like it was never wiped since it’s install which speaks to the condition of a lot more things in the room as well. The jacuzzi couldn’t even be used because the jets didn’t work and every time you try to power them on they dispense dirt. The wifi in the room did not work on the tvs, had to use personal hotspot, about the only enjoyable part was the pool outside which actually seemed taken care of at least. But the unit was a disappoint to say the least, especially just peaking into a couple other units across the hall there are some updated units with new flooring and furniture, but there’s more wrong to the overall experience and it’s disappointing the most sought after unit was not treated with those updates (520). The space overall was nice and roomy, it just deserves to be treated a lot better. The two thermostats in the unit didn’t function at all, the room was always kept at 62 degrees, which is nice on hot days, but it was only 70 degrees outside. Stepping into the elevator is a good example of what is to come of the stay. The elevator control panel looks like it was never wiped down once. The place could do a lot better, people were excellent though.
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酒店回复: Thank you for taking the time to share your thoughts following your recent stay. I’m truly sorry that your experience with us fell short of expectations—it’s clear we let you down, and for that, I sincerely apologize.Your feedback regarding your entire stay is deeply concerning to me. I have shared your comments with our housekeeping, front‑desk, and maintenance teams to ensure we address these immediately and make improvements. Thank you again for your honest feedback—it truly helps us grow. I hope you'll give us another chance to show you what a great stay can be.
3.0分
家庭亲子
Room furniture needs updating. Dirty/Dingy sofa. Dining chairs seat cushion peeling, causing debris all over floor area.
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酒店回复: Thank you for taking the time to leave a review. We have taken measures to replace the sofa and dining chairs. We hope that you will stay with us again.
1.0分
其他
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I would never stay here again, first off the place is disgusting, the A/C in our room did not work at all. You have to pay for park which is not in the listing, they hold a security deposit and then keep a portion of that for more fees but when I checked in I was not told that and was told the full deposit would be refunded in 3-5 days after check out. While we were there I witnessed other guests also complaint about things not being clean and also a shower from the floor above leaking into their bathroom.
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酒店回复: Thank you for leaving a review. The AC was reported not working and the issue was fixed. There wasn't anything else reported during your stay. We would've addressed any issues. The parking fee and resort fee are both listed on the website. The deposit was returned upon departure and like any refund it take 3-5 business days to show.
我可能不会再住这里了。
我和家人在这里住了几天，我们有点失望。炉灶坏了，加热也不正常，我们没法做早餐。所以我们不得不花更多的钱在外面吃饭，而且我们已经买了住宿期间所需的杂货。更糟糕的是，电视和网络信号很差。我们不会再来这里了。
The air conditioner didn't work. We weren't told until we asked. Room was 80 degrees. We had to leave our balcony door open all weekend. The temperature in the room only went down to 76°. We were told at check-in that we had to do a $100 deposit, which was new where listed in the price area. Our balcony was super tiny. You couldn't even sit on it.
Try someplace else
Staff was really friendly. Properly needs some help, had to change rooms because no hot water, new room had a broken hairdryer, ac/heat didn’t work.not free parking, pool and hot tub closed disappointing stay
Scenic area with wonderful wooden bridges and view of water.
There was no hot water to shower, but not a deal breaker.
We had a really lovely time and the staff was incredibly helpful with all our needs to the music festival we were in town for.
The lobby has been updated in the last few years since our last stay. Thankfully the bed looks newer but the couch and chairs wouldn’t even sit on. They’re stained and and visibly nasty, shredded and the room had a very musty smell. Everything stayed damp throughout the week and there was a visible leaking problem on the ceiling near the bed- looks like the ceiling is falling and has a hole and dark patches which have been painted over not repaired. The view was beautiful but the patio doors stayed open the entire time so we didn’t get mold poisoning.
Everything was old and dated the picture of the room online didnt match the room we got. It was dirty and trash from the previous people that were in the room. Water was not hot and the pressure wasnt good either.
The pictures online present a really nice place, maybe that’s how it was once upon a time. But renting the flagship room with the jacuzzi in the bedroom was not how it was presented. All the furniture was old and scratched and chipped, the floor is damaged and stained, the soap tray in the shower is rusty and looks like it was never wiped since it’s install which speaks to the condition of a lot more things in the room as well. The jacuzzi couldn’t even be used because the jets didn’t work and every time you try to power them on they dispense dirt. The wifi in the room did not work on the tvs, had to use personal hotspot, about the only enjoyable part was the pool outside which actually seemed taken care of at least. But the unit was a disappoint to say the least, especially just peaking into a couple other units across the hall there are some updated units with new flooring and furniture, but there’s more wrong to the overall experience and it’s disappointing the most sought after unit was not treated with those updates (520). The space overall was nice and roomy, it just deserves to be treated a lot better. The two thermostats in the unit didn’t function at all, the room was always kept at 62 degrees, which is nice on hot days, but it was only 70 degrees outside. Stepping into the elevator is a good example of what is to come of the stay. The elevator control panel looks like it was never wiped down once. The place could do a lot better, people were excellent though.
Room furniture needs updating. Dirty/Dingy sofa. Dining chairs seat cushion peeling, causing debris all over floor area.
I would never stay here again, first off the place is disgusting, the A/C in our room did not work at all. You have to pay for park which is not in the listing, they hold a security deposit and then keep a portion of that for more fees but when I checked in I was not told that and was told the full deposit would be refunded in 3-5 days after check out. While we were there I witnessed other guests also complaint about things not being clean and also a shower from the floor above leaking into their bathroom.