酒店回复: Dear Guest, Thank you for sharing your feedback. We’re glad the room met your expectations, but we regret you found our complimentary grab-and-go breakfast lacking. While our breakfast is aimed at providing convenience for our guests, we understand your preference and regret that you felt it was misleading. It is never our intention for our guests to feel this way, and we appreciate you bringing this to our attention. Your feedback is valued, and we will share it with our brand leaders as we continually seek ways to improve. We hope to welcome you back for a more satisfying experience in the future.Sincerely,Hotel Management
酒店回复: Dear Jared, Thank you for choosing our hotel on your recent visit to the area. It was disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide.Sincerely,Hotel Management
酒店回复: Dear Shiquita, We sincerely apologize for the issues you experienced during your stay. Your feedback is crucial for our continued efforts to enhance the guest experience, and we regret that we fell short of your expectations. Maintaining the comfort and cleanliness of our suites is our top priority. We will review your concerns with our housekeeping team to ensure a more satisfying experience for our future guests. Please consider this an isolated incident, and we would like to invite you back to experience the seamless stay you should always expect from us.Sincerely,Hotel Management.
4.0分
其他
原文
翻译提供方：Google
它离我要去的地方很近，服务很友好，但我不喜欢它，因为它看起来有点被忽视
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酒店回复: Dear Margarita, Thank you for your feedback. We're glad to hear that our location was convenient for your visit and that our team provided friendly service. We apologize for the condition of the property and assure you that we are addressing these concerns to improve our facilities. Your input is valuable in helping us enhance our guests' experiences. We hope to welcome you back in the future.Sincerely,Hotel Management
3.0分
其他
原文
翻译提供方：Google
该地区最低的价格，工作人员非常友好。房间陈旧，地板很脏
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酒店回复: Dear Frank, We are pleased to hear that you found our rates competitive and our staff friendly. While we strive to maintain cleanliness, we appreciate your feedback regarding the room's condition. We will ensure our housekeeping team addresses this promptly. Your comfort is important to us, and we value your input as it helps us improve. We hope you will consider staying with us again in the future. Thank you for choosing us for your accommodation needs.Sincerely,Hotel Management
5.0分
其他
原文
翻译提供方：Google
伟大的
1.0分
其他
Checking out is a mess but gladly the front desk and manager are very nice but it took longer just to check out
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酒店回复: Dear Joana, Thank you for taking the time to share your feedback. We are pleased to know that you found our front desk team and manager to be kind and accommodating, though we regret the delay you encountered during the checkout process. We understand how important a smooth departure is, and we will work on making this process more efficient for future visits. We hope to welcome you back again and provide an even better experience from start to finish.Sincerely, Hotel Management
4.0分
其他
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Excellent for the price! Great staff!
The hotel staff was very friendly and helpful. The hotel room was clean, but a little dusty and the TV stand had some damage. Our TV remote was missing, but the staff replaced it with a brand new one.
The hotel is currently under construction, with portuons of the 3rd floor and some of the rooms being remodeled. However, the workers were very quiet and we could barely tell they were there. Overall, we would stay again!
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酒店回复: Dear Tina, Thank you for taking the time to share your experience with us! We’re delighted to hear that you found our staff friendly and helpful. We appreciate your feedback regarding the condition of the room. While we're glad it was clean, we apologize for the dust and the damaged TV stand. We're also pleased to hear that our team was able to promptly replace your missing remote with a new one. As you noted, we’re currently undergoing renovations to enhance our facilities, and we’re pleased that the construction didn’t disrupt your stay. Your understanding means a lot to us during this transition. Thank you again for your kind words and for choosing Extended Stay America. We look forward to welcoming you back soon!Sincerely,Hotel Management
1.0分
家庭亲子
Worse place ever . Please don’t stay in this place it Smells terrible it’s not clean. Worse experience .
2.0分
其他
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It was in a very convenient area, but not very clean. The room appeared beaten up and in need of repair. The staff appeared annoyed by my presence, and didn’t let me talk more than 2-3 words. But I suppose that’s a given that it’s under construction, maybe it’ll be better in a year or so. One last thing, the amount of shouting and pounding going on in the rooms was concerned, the yelling in the hallways at night had me awake at night and frightened to go back to sleep.
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酒店回复: Dear Justin, Thank you for sharing your experience. We’re sorry to hear that your stay was uncomfortable and that you felt unwelcome. This is not the kind of environment we strive to create for our guests. We acknowledge your concerns about cleanliness, room condition, and noise disturbances. While we are trying to improve our facilities, that should never compromise your comfort or safety. We’re also reviewing our staff training to ensure every guest feels respected and heard. Your feedback is invaluable, and we’re committed to making meaningful changes. We hope you’ll consider giving us another chance once our updates are complete.Sincerely,Hotel Management
不应该说“包含早餐”，因为它只是咖啡和松饼。这个水平令人失望。房间很好。
当我回到房间时，冰箱里还剩下食物，没有肥皂可以洗碗，电视被用来遮盖梳妆台上的污渍。房间角落里有一张躺椅，但已经坏了。浴室直到我洗澡时才明显变脏，那时我注意到头发从溢流排水口流出，浴缸排水非常缓慢。整个房间需要改造，因为虽然标榜为无烟房，但闻起来却有霉味和烟味。
尽管如此，床还是足够舒适，床单很干净，冰箱保持低温，枕头也足够。
这家酒店到处都很脏。前台工作人员态度粗鲁。除非您入住超过七天，否则不会提供客房服务。我要求前台提供手套来打扫我的房间，但他们说不允许提供任何手套。浴室的水槽里全是血迹。床单上有干血迹，我要求换房间，但他们说没有空房了。炉子也不好用。
它离我要去的地方很近，服务很友好，但我不喜欢它，因为它看起来有点被忽视
该地区最低的价格，工作人员非常友好。房间陈旧，地板很脏
伟大的
Checking out is a mess but gladly the front desk and manager are very nice but it took longer just to check out
Excellent for the price! Great staff!
The hotel staff was very friendly and helpful. The hotel room was clean, but a little dusty and the TV stand had some damage. Our TV remote was missing, but the staff replaced it with a brand new one.
The hotel is currently under construction, with portuons of the 3rd floor and some of the rooms being remodeled. However, the workers were very quiet and we could barely tell they were there. Overall, we would stay again!
Worse place ever . Please don’t stay in this place it Smells terrible it’s not clean. Worse experience .
It was in a very convenient area, but not very clean. The room appeared beaten up and in need of repair. The staff appeared annoyed by my presence, and didn’t let me talk more than 2-3 words. But I suppose that’s a given that it’s under construction, maybe it’ll be better in a year or so. One last thing, the amount of shouting and pounding going on in the rooms was concerned, the yelling in the hallways at night had me awake at night and frightened to go back to sleep.