Roaches in the room, bed was lumpy, room smelled, dark and dirty breezeways, old towels - non-absorbent, spilled paint stain on closet door, no ice bucket, single ice machine on premise, dirty parking lot
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酒店回复: Thank you for sharing your feedback with us. We sincerely apologize for the absolutely unacceptable issues you encountered, including roaches in the room, unpleasant smells, and multiple maintenance and cleanliness failures. We are addressing all these serious concerns, from the pest control to the upkeep of the breezeways and parking lot, immediately.Sincerely,MaryGuest Relation Manager.
4.0分
其他
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I believe some updates should be considered, shower faucet was hard to shut, the vanity sink had a slow drain, shower curtain had mold need to be replaced. My window unit AC had visible gunk flowing out to outside ground looked nasty. If those simple task would of been dealt with I honestly had given an excellent!
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酒店回复: Thank you for choosing to stay with us at Motel 6 Rockport, TX, located at 1006 FM3036, Rockport, TX 78382, United States. We appreciate you taking the time to share your feedback with us.We sincerely apologize for the maintenance issues you experienced at Motel 6 Rockport, TX and appreciate your detailed suggestions. We will address these concerns promptly to improve the experience for our future guests.Sincerely,Hotel General Manager.Motel 6 Rockport, TX.
5.0分
其他
Favorite Stay
We stay here frequently because it consistently provide comfortable accommodation’s and great service. Owner and his family always very nice!
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酒店回复: Thank you for choosing to stay with us at Motel 6 Rockport, TX, located at 1006 FM3036, Rockport, TX 78382, United States. We appreciate you taking the time to share your feedback with us.It's wonderful to hear that Motel 6 Rockport, TX is your favorite stay due to our comfortable accommodations and the great service provided by the owner and his family!Sincerely,Hotel General Manager.Motel 6 Rockport, TX.
2.0分
情侣出游
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Don't know how safe, we didn't go out at night, BUT THE A/C WAS BLOWING WATER EVERY TIME THE BLOWER CAME ON. I TAKE A FALL IN THE MORNING AFTER WAKING UP AND NOT KNOWING THE ATTIRE FLOOR WAS WET. OFFICE SAID IT WAS BECAUSE WE KEEP THE TEMPERATURE AT 76 INSTEAD OF 72 WHICH WE WERE NOT TOLD ABOUT WHEN CHECKING IN. WE ARE 70 YRS. OLD AND 72 IS TO COLD. BUT YOU COULD HERE THE WATER IN THE A/C EVERY TIME IT CAME ON.
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酒店回复: Hi Ted,Thank you for sharing your experience, and we're truly sorry to hear about the issue with the A/C and the fall you suffered. Your safety and comfort are extremely important to us, and we sincerely apologize for the lack of communication regarding the A/C settings and for the condition of the floor. This should have been addressed proactively, especially considering your concerns. We will be reviewing this matter with our maintenance and front desk teams to ensure better handling in the future. We appreciate you bringing this to our attention and wish you a full and speedy recovery.Jeremy Ward #Team6
5.0分
情侣出游
Staff was very accommodating to our needs. Availability assistance when u needed. Very pleasant environment
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酒店回复: Thank you for choosing to stay with us at Motel 6 Rockport, TX, located at 1006 FM3036, Rockport, TX 78382, United States. We appreciate you taking the time to share your feedback with us.We’re delighted to hear you found the staff accommodating and enjoyed the pleasant environment at Motel 6 Rockport, TX. We look forward to welcoming you back on your next visit!Sincerely,Hotel General Manager.Motel 6 Rockport, TX.
4.0分
情侣出游
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As we walk in the floor was wet. Dangerous we had to walk catefully as not to slip. We were thinging moisture due to the a/c temperature not being high enough. I raised the temperature and dry by morning. But that was scary.
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酒店回复: Thank you for sharing your feedback with us—we're really sorry about that wet floor upon check-in, which created a scary slipping hazard during your hotel stay, even though raising the A/C temp helped dry it out.We've enhanced our room maintenance and humidity controls to prevent moisture issues and prioritize guest safety moving forward.We'd love to host you again for a smoother, safer visit soon.Sincerely,MaryGuest Relation Manager.
2.0分
家庭亲子
Original room assigned was not cleaned, beds were unmade, towels on floor. Then the next room they assigned, bed and pillows extremely uncomfortable.
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酒店回复: Thank you for sharing your feedback with us. We sincerely apologize for the issues you experienced with room cleanliness and comfort. Your comments are valuable, and we will address them immediately to ensure a better stay for our guests in the future.Sincerely,MaryGuest Relation Manager.
4.0分
其他
Yes, the room was very clean, and the staff was very friendly. We had a good stay. :)
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酒店回复: Thank you for choosing to stay with us at Motel 6 Rockport, TX, located at 1006 FM3036, Rockport, TX 78382, United States. We appreciate you taking the time to share your feedback with us.We are delighted to hear that you had a good stay at Motel 6 Rockport, TX, finding the room very clean and the staff very friendly!Sincerely,Hotel General Manager.Motel 6 Rockport, TX.
5.0分
情侣出游
The room was very comfortable and rhe parking was perfect! Great and very friendly and helpful staff and they always had a smile on their face(s)
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酒店回复: Thank you for choosing to stay with us at Motel 6 Rockport, TX, located at 1006 FM3036, Rockport, TX 78382, United States. We appreciate you taking the time to share your feedback with us.We're thrilled to hear that you found the room comfortable, the parking perfect, and our staff friendly and helpful with their smiles.We appreciate your kind words and look forward to welcoming you back soon.Sincerely,Hotel General Manager.Motel 6 Rockport, TX.
房间又湿又发霉。
Roaches in the room, bed was lumpy, room smelled, dark and dirty breezeways, old towels - non-absorbent, spilled paint stain on closet door, no ice bucket, single ice machine on premise, dirty parking lot
I believe some updates should be considered, shower faucet was hard to shut, the vanity sink had a slow drain, shower curtain had mold need to be replaced. My window unit AC had visible gunk flowing out to outside ground looked nasty. If those simple task would of been dealt with I honestly had given an excellent!
Favorite Stay
We stay here frequently because it consistently provide comfortable accommodation’s and great service. Owner and his family always very nice!
Don't know how safe, we didn't go out at night, BUT THE A/C WAS BLOWING WATER EVERY TIME THE BLOWER CAME ON. I TAKE A FALL IN THE MORNING AFTER WAKING UP AND NOT KNOWING THE ATTIRE FLOOR WAS WET. OFFICE SAID IT WAS BECAUSE WE KEEP THE TEMPERATURE AT 76 INSTEAD OF 72 WHICH WE WERE NOT TOLD ABOUT WHEN CHECKING IN. WE ARE 70 YRS. OLD AND 72 IS TO COLD. BUT YOU COULD HERE THE WATER IN THE A/C EVERY TIME IT CAME ON.
Staff was very accommodating to our needs. Availability assistance when u needed. Very pleasant environment
As we walk in the floor was wet. Dangerous we had to walk catefully as not to slip. We were thinging moisture due to the a/c temperature not being high enough. I raised the temperature and dry by morning. But that was scary.
Original room assigned was not cleaned, beds were unmade, towels on floor. Then the next room they assigned, bed and pillows extremely uncomfortable.
Yes, the room was very clean, and the staff was very friendly. We had a good stay. :)
The room was very comfortable and rhe parking was perfect! Great and very friendly and helpful staff and they always had a smile on their face(s)