Very rude people at the front desk and also at the dinning. Just one person managing the front desk and she takes her own time attending to the guests. I had to wait like 30 mins right in front of the desk just to get checked in. There was no food at breakfast by 8.30 am (breakfast time is 6.30 - 9.00) and when asked the Manager Marie was so rude saying more people came early and ate.
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酒店回复: Dear Jayamurali,Thank you for sharing your feedback. I’m truly sorry that your experience with our front desk and breakfast service did not meet expectations. We understand how delays and limited food availability can be frustrating, especially during peak hours when early guests may consume items faster than we can replenish them.While I personally spoke with you to better understand your concerns, I must emphasize that respectful communication is essential. Our team is here to help, and aggressive behavior toward staff is never acceptable. We remain committed to providing a welcoming environment for all guests and staff alike.Your comments have been shared with our team and are guiding improvements in staffing coverage and breakfast replenishment protocols. We appreciate your input and hope you’ll consider giving us another opportunity to provide a more seamless and respectful experience.Warm regards,ComfortGeneral Manager
5.0分
家庭亲子
Great location, close to many food options. Breakfast was good and stocked even towards the end of the time.
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酒店回复: Thank you for taking the time to do our servey and giving us great feedback
3.0分
情侣出游
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The front desk staff were not very pleasant. I tried to address the one individual as we were checking out, she looked at me, turned around and walked away.
They did not tell us when breakfast was and generally breakfast on the weekends starts a little later and ends a little later so when we came down to breakfast about 9:20 in the morning, we were informed that it ended at 9 AM and we did not get anything to eat.
The man who sets up the food in the kitchen did take pity on us and gave my husband a bagel, and I had a yogurt. He was wonderful to talk to and very understanding.
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酒店回复: Thank you for sharing your feedback. I’m truly sorry to hear that your experience at checkout and with breakfast timing didn’t reflect the hospitality we aim to provide.While our breakfast hours are printed on the key card sleeve for guest convenience, it’s clear we missed an opportunity to reinforce that information verbally at check-in. We’re reviewing our arrival procedures to ensure that all guests receive a warm, thorough welcome—including a clear overview of amenities and timing.I also regret that your interaction with our front desk team felt dismissive. That’s not the standard of attentiveness we expect, and we’re addressing this directly to ensure our team consistently models professionalism and care.I’m grateful to hear that our kitchen team member made a positive impression. His kindness and understanding reflect the spirit we strive to deliver throughout the property, and I’ll be sure to recognize him for going above and beyond.Thank you again for your comments—they help us grow. We hope to have the opportunity to provide a more seamless and welcoming experience in the future.
5.0分
情侣出游
This area was very nice with alot of food options that’s walking distance if needed to walk
4.0分
其他
Everything was great but we were by the lobby on the first floor so it was a little noise
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酒店回复: Thank you for your kind rating and thoughtful feedback. We're delighted to hear that most aspects of your stay were great! We’re sorry to hear that noise near the lobby impacted your experience—your comfort is important to us. We’re actively reviewing ways to minimize sound in that area and would be happy to place you in a quieter location on your next visit. We look forward to welcoming you back soon.
5.0分
家庭亲子
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This multilevel hotel has a nice overlook of the city and hilltop feel. A more established residence with friendly staff. Breakfast was filling and well stocked with an onsite covienemces for purchase. Thank you for a good nights rest.
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酒店回复: Thank you so much for your glowing review! We’re thrilled you enjoyed the hilltop views, our welcoming team, and the hearty breakfast. It’s wonderful to hear that our onsite conveniences added to your comfort. We’re proud to be a well-established residence, and your kind words remind us why we love what we do. Looking forward to hosting you again for another restful stay!
1.0分
其他
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Extremely unpleasant
The staff was extremely rude and would give me the name of the individual who was responsible for our horrible experience here. I haven’t had any issues with staying anywhere worth me leaving a negative review over.. this place and the staff deserves the donkey of the day!
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酒店回复: Thank you for sharing your experience. I’m truly sorry to hear that your stay was so disappointing, and I regret that our team did not meet your expectations. We take feedback like this seriously and are actively reviewing the situation to ensure it’s addressed appropriately. While we don’t disclose individual staff names publicly, we’re committed to accountability and improvement. Your comfort and dignity matter deeply to us, and we hope you’ll consider giving us another chance in the future.
5.0分
情侣出游
The breakfast was hot, the brd was very comfortable, and staff very friendly. Room was clean and smelled good.
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酒店回复: Thank you for taking the time to do our survey. We strive to make our guest feel as comfortable as possible when away from home.
5.0分
其他
Very accommodating. Quiet housing arrangements. Easy to find parking. Convenience to local stores. Easy access to major highways.
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酒店回复: Thank you for taking the time to do our survey. It was pleasure hearing your stay was great
3.0分
其他
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the accessible room did not have a walk-in shower. the handicap seat in bathroom was falling apart, loose screws, it was dangerous if someone actually had to sit in it, i brought it down to the desk. breakfast was meager, not the usual we get at a Comfort.
at least it was $90 not $150.
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酒店回复: Thank you for taking the time to do our review. We have different handicap accessible rooms to choose from. I’m sure if you would have asked one of our front desk associates would could have arranged for a handicap accessible shower room.
Worst Comfort Inn hotel that I ever stayed.
Very rude people at the front desk and also at the dinning. Just one person managing the front desk and she takes her own time attending to the guests. I had to wait like 30 mins right in front of the desk just to get checked in. There was no food at breakfast by 8.30 am (breakfast time is 6.30 - 9.00) and when asked the Manager Marie was so rude saying more people came early and ate.
Great location, close to many food options. Breakfast was good and stocked even towards the end of the time.
The front desk staff were not very pleasant. I tried to address the one individual as we were checking out, she looked at me, turned around and walked away.
They did not tell us when breakfast was and generally breakfast on the weekends starts a little later and ends a little later so when we came down to breakfast about 9:20 in the morning, we were informed that it ended at 9 AM and we did not get anything to eat.
The man who sets up the food in the kitchen did take pity on us and gave my husband a bagel, and I had a yogurt. He was wonderful to talk to and very understanding.
This area was very nice with alot of food options that’s walking distance if needed to walk
Everything was great but we were by the lobby on the first floor so it was a little noise
This multilevel hotel has a nice overlook of the city and hilltop feel. A more established residence with friendly staff. Breakfast was filling and well stocked with an onsite covienemces for purchase. Thank you for a good nights rest.
Extremely unpleasant
The staff was extremely rude and would give me the name of the individual who was responsible for our horrible experience here. I haven’t had any issues with staying anywhere worth me leaving a negative review over.. this place and the staff deserves the donkey of the day!
The breakfast was hot, the brd was very comfortable, and staff very friendly. Room was clean and smelled good.
Very accommodating. Quiet housing arrangements. Easy to find parking. Convenience to local stores. Easy access to major highways.
the accessible room did not have a walk-in shower. the handicap seat in bathroom was falling apart, loose screws, it was dangerous if someone actually had to sit in it, i brought it down to the desk. breakfast was meager, not the usual we get at a Comfort.
at least it was $90 not $150.