Didn't try the breakfast. But this hotel charges a $100 cash deposit but it seems to be to the black people, as I didn't notice this from the white couple that checked out.
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酒店回复: We take allegations of discrimination very seriously. To be clear, our deposit policy is applied consistently to all guests who live within 50 miles of the hotel and are paying in cash or with prepaid reservations. We do not and have never discriminate based on race, ethnicity, or any personal characteristic. Any suggestion otherwise is completely unfounded.
5.0分
其他
All the above Clean and comfortable room, Excellent Staff and Customer Service, Very Quiet, Safe, and Great atmosphere.
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酒店回复: Thank you for the perfect 10/10 rating! We’re thrilled to hear you enjoyed your clean and comfortable room, our excellent staff, and the quiet, safe atmosphere. Your feedback means a lot to us, and we’re glad you had such a great stay. We look forward to welcoming you back again soon!
1.0分
其他
The bathroom shower tile had black mold, hair in the sink. The view from the room was terrible. I will never book this hotel ever again.
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酒店回复: We’re sorry to hear that your stay did not meet your expectations. The appearance of the shower tile is its natural finish and not a cleanliness issue, and we make every effort to ensure all rooms are thoroughly cleaned before guest arrival. We also understand there was concern regarding the deposit, and we appreciate the opportunity to clarify our policies. Your feedback is important, and we will continue working to provide a positive experience for all our guests.
5.0分
家庭亲子
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Room was clean and comfy. Breakfast was good and area very clean. The only downside was the girl at check in was rude and you can tell she cleary did not want to work. But the morning front employee was very sweet and helped me with info and booking another nights stay.
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酒店回复: Thank you for your perfect rating! We’re glad to hear you enjoyed the cleanliness, comfort, and breakfast. I’m happy I could assist you with rebooking another night. We sincerely apologize for your initial experience at check-in and appreciate your feedback, which helps us continue improving our service. We look forward to welcoming you back again soon!
4.0分
情侣出游
Friendly staff, Clean room and lobby, weak internet, could not hook up firestick to the tv, horrible breakfast options.
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酒店回复: Thank you for sharing your feedback. We’re glad to hear that our staff and cleanliness made a positive impression. We apologize for the issues you experienced with the internet, TV connection, and breakfast options. Your comments are very helpful as we work to improve these areas. We appreciate you staying with us and hope to provide an even better experience on your next visit.
3.0分
家庭亲子
Ok property. Small workout room and the treadmill was broke. Dated tons but the staff was pretty friendly.
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酒店回复: Thank you for sharing your feedback with us. We’re glad to hear that our team made a positive impression during your stay. We’re sorry about the treadmill being out of service and for any disappointment with the condition of the property. Your comments help us identify where improvements are needed. We appreciate you staying with us and hope we can welcome you back for a better experience.
4.0分
其他
Room. Not that clean, carpet dirty, bed under sheet dirty. Rust on bathroom fixtures.
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酒店回复: Thank you for sharing your feedback. We’re very sorry to hear about the cleanliness concerns in your room—this is not the standard we strive to provide. These issues were not reported during your stay, but we wish they had been so we could have addressed them right away and ensured a more comfortable experience for you. Your comments have been shared with our team so we can improve. We appreciate you bringing this to our attention and hope to provide a much better stay in the future.
1.0分
其他
Staff horrible and rude, room was infested with ants and they did not change my room, the lack of concern was awful and i was very disappointed.
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酒店回复: Thank you for sharing your feedback. We’re sorry your stay did not meet your expectations. Our team did offer a room change, and we also credited your account with loyalty points for the inconvenience. We appreciate your input and will continue working to improve our service. We hope to have the opportunity to provide a much better experience in the future.
1.0分
商务出差
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Worst Comfort Inn hotel that I ever stayed.
Very rude people at the front desk and also at the dinning. Just one person managing the front desk and she takes her own time attending to the guests. I had to wait like 30 mins right in front of the desk just to get checked in. There was no food at breakfast by 8.30 am (breakfast time is 6.30 - 9.00) and when asked the Manager Marie was so rude saying more people came early and ate.
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酒店回复: Dear Jayamurali,Thank you for sharing your feedback. I’m truly sorry that your experience with our front desk and breakfast service did not meet expectations. We understand how delays and limited food availability can be frustrating, especially during peak hours when early guests may consume items faster than we can replenish them.While I personally spoke with you to better understand your concerns, I must emphasize that respectful communication is essential. Our team is here to help, and aggressive behavior toward staff is never acceptable. We remain committed to providing a welcoming environment for all guests and staff alike.Your comments have been shared with our team and are guiding improvements in staffing coverage and breakfast replenishment protocols. We appreciate your input and hope you’ll consider giving us another opportunity to provide a more seamless and respectful experience.Warm regards,ComfortGeneral Manager
我非常喜欢房间的一切，氛围也很好，早餐更是棒极了！前台接待员热情友好，乐于助人——总之，我爱那里的一切。
Didn't try the breakfast. But this hotel charges a $100 cash deposit but it seems to be to the black people, as I didn't notice this from the white couple that checked out.
All the above Clean and comfortable room, Excellent Staff and Customer Service, Very Quiet, Safe, and Great atmosphere.
The bathroom shower tile had black mold, hair in the sink. The view from the room was terrible. I will never book this hotel ever again.
Room was clean and comfy. Breakfast was good and area very clean. The only downside was the girl at check in was rude and you can tell she cleary did not want to work. But the morning front employee was very sweet and helped me with info and booking another nights stay.
Friendly staff, Clean room and lobby, weak internet, could not hook up firestick to the tv, horrible breakfast options.
Ok property. Small workout room and the treadmill was broke. Dated tons but the staff was pretty friendly.
Room. Not that clean, carpet dirty, bed under sheet dirty. Rust on bathroom fixtures.
Staff horrible and rude, room was infested with ants and they did not change my room, the lack of concern was awful and i was very disappointed.
Worst Comfort Inn hotel that I ever stayed.
Very rude people at the front desk and also at the dinning. Just one person managing the front desk and she takes her own time attending to the guests. I had to wait like 30 mins right in front of the desk just to get checked in. There was no food at breakfast by 8.30 am (breakfast time is 6.30 - 9.00) and when asked the Manager Marie was so rude saying more people came early and ate.