The main reason for choosing this hotel was for the swimming pool and hot tub. Upon checking in, I found out both had been drained. Also there was to be breakfast which was not available on Monday morning, not that it was worth eating Saturday or Sunday.
1.0分
其他
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The hotel smelled like Glade PlugIns trying to cover up old chlorine and mold. The wood on the staircase rails was coming apart and unsafe. Our window didnt lock so we had to make a block so we felt safe. There was a dirty towel in our bathroom and the front desk person didn't charge us correctly for the deposit which resulted them in double charging our card and not informing us until check out. Customer Service standards are an all time low at this place.
1.0分
商务出差
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Rooms smelled. Front desk was not helpful. Couldn’t check in even 15 minutes early. Told there was no TVs that work in any rooms. Notified no pool and hot tub were permanently not working after booking. No coffee in the morning, it was empty.
1.0分
其他
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Not impressed
One of the reasons for booking this hotel was because it said it had a pool. Checked in and the sign on the front desk stated the pool was permanently closed. The floor corners were dirty and gross. The remote didn't work. Pulled out the nightstand to use the plug, and it hadn't been vacuumed in a long time. The breakfast wasn't much of anything; the apple juice was gross, and the creamer had chunks in it. Very dissatisfied.
1.0分
其他
The place is run down, worn out, and dirty. Was worried about fleas and bed bugs so when a huge spider ran across the floor I was done. Very gross place.
1.0分
其他
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The property was not responsible for my poor rating. ******* itself is responsible for this poor rating. The staff at Baymont were very helpful. But when we arrived, there was no record of our reservation. Which was frustrating as I had made the reservation and paid for it a year prior. Trying to get a hold of someone at ******* to get the room rebooked was a disaster. After having been on the road for over 12 hours already we had to back track an hour to the new place. It was a terrible experience and honestly, I am not sure that we will use ******* again in the future if this is the experience that we can expect.
2.0分
家庭亲子
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Only complaint I have is that we chose that hotel because it said it had a swimming pool. I guess technically it does just with no water in it or the jacuzzi.Was not the only family with children that stayed there for that reason. Also found out that it had been empty for 2 years now.
5.0分
家庭亲子
Everything was good iit is a cheaper hotel and were worried about the reviews but itbwas comfortable and the staff was amazing
1.0分
家庭亲子
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Our room was very dirty. It was a non smoking room but smelled like smoke. The TV only had 5 channels and there were no instructions on how to get access to streaming or additional channels. Very disappointed in our stay. I have had excellent stays at other Baymonts so I was looking forward to this one. Spending over $300 and getting a crappy room was not ideal.
这地方有点破旧……如果价格合理的话倒是无所谓。我以为我会享受到温德姆品牌应有的品质。结果大失所望。我付了钱的“泳池景观”……结果泳池和水疗中心都永久关闭了。床架是木板搭的，墙上挂东西的支架还在，椅子上有污渍，床上方天花板还有裸露的电线。
The main reason for choosing this hotel was for the swimming pool and hot tub. Upon checking in, I found out both had been drained. Also there was to be breakfast which was not available on Monday morning, not that it was worth eating Saturday or Sunday.
The hotel smelled like Glade PlugIns trying to cover up old chlorine and mold. The wood on the staircase rails was coming apart and unsafe. Our window didnt lock so we had to make a block so we felt safe. There was a dirty towel in our bathroom and the front desk person didn't charge us correctly for the deposit which resulted them in double charging our card and not informing us until check out. Customer Service standards are an all time low at this place.
Rooms smelled. Front desk was not helpful. Couldn’t check in even 15 minutes early. Told there was no TVs that work in any rooms. Notified no pool and hot tub were permanently not working after booking. No coffee in the morning, it was empty.
Not impressed
One of the reasons for booking this hotel was because it said it had a pool. Checked in and the sign on the front desk stated the pool was permanently closed. The floor corners were dirty and gross. The remote didn't work. Pulled out the nightstand to use the plug, and it hadn't been vacuumed in a long time. The breakfast wasn't much of anything; the apple juice was gross, and the creamer had chunks in it. Very dissatisfied.
The place is run down, worn out, and dirty. Was worried about fleas and bed bugs so when a huge spider ran across the floor I was done. Very gross place.
The property was not responsible for my poor rating. ******* itself is responsible for this poor rating. The staff at Baymont were very helpful. But when we arrived, there was no record of our reservation. Which was frustrating as I had made the reservation and paid for it a year prior. Trying to get a hold of someone at ******* to get the room rebooked was a disaster. After having been on the road for over 12 hours already we had to back track an hour to the new place. It was a terrible experience and honestly, I am not sure that we will use ******* again in the future if this is the experience that we can expect.
Only complaint I have is that we chose that hotel because it said it had a swimming pool. I guess technically it does just with no water in it or the jacuzzi.Was not the only family with children that stayed there for that reason. Also found out that it had been empty for 2 years now.
Everything was good iit is a cheaper hotel and were worried about the reviews but itbwas comfortable and the staff was amazing
Our room was very dirty. It was a non smoking room but smelled like smoke. The TV only had 5 channels and there were no instructions on how to get access to streaming or additional channels. Very disappointed in our stay. I have had excellent stays at other Baymonts so I was looking forward to this one. Spending over $300 and getting a crappy room was not ideal.