This property is really run down and in need of renovations. The room smelled damp and musty. The beds are uncomfortable and sink down in the middle. The kids feet were dirty after walking barefoot on the carpet. There were a couple roaches on the bathroom floor. I do not recommend this hotel. The higher online ratings are deceiving. We lived through it, I’m still getting teased by my family for choosing it but hey, we learned!
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酒店回复: Dear Guest,Thank you very much for allowing Econo Lodge of Ripley to serve you. We love our guests, and it is our number one goal to make you feel like family while you are here with us. To me, customer service is top priority, and I am shad to read your review and find not only did we did not meet our goals, and we did not met your expectations.Thank you very much for taking the time to write your review. Guest feedback is the most crucial tool we have. This is what lets us know if we are meeting our goals and our guest’s expectations, and if not what we need to improve on.I do hope you had a safe journey home and hope you will give us chance to SERV you, if you are ever back in our little town. The only thing I love more than meeting new people is seeing a familiar face.Again, thank you so much.
5.0分
商务出差
Nice staff, clean rooms
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酒店回复: We are absolutely thrilled that you enjoyed your stay and took the time to share your positive experience. Achieving a perfect score is the best compliment our team can receive. We sincerely appreciate your kind feedback and look forward to welcoming you back to the hotel again very soon!
4.0分
商务出差
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Very nice hotel/ would stay agin
Hotel was clean and looked very well kept. Inside was clean and in great shape. They even had a phone book in the room (I haven’t seen an actual phone in about a decade, LOL). They even had a soda machine that charged just $1 for a soda, awesome!!!!! Would definitely stay again!!!
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酒店回复: Dear Guest , Thank you for your excellent review about our property and service. it will help us to improve our service . Thank once again for your time to give us review.
5.0分
其他
Clean room and property. Staff is friendly.
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酒店回复: Dear Guest,Thank you so much for your time to give us review about our staff and property. I will share your kind word with my staff it will encourage them to do better and better. Once again Thank you .
5.0分
家庭亲子
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We had stayed here several years sgo and it wasn't very good but I think new owners have done a great job of updating. I was kind of leary about the floor being wood looking vynal but it was nice and much cleaner than carpet.
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酒店回复: Dear Guest , Thank you so much for your review about our property and service. it will help us to improve our service and encourage our staff to do better and better. Once again Thank you for choose us.
5.0分
其他
Will stay again
Super cozy and friendly.
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酒店回复: Dear Guest,Thank you very much for allowing Econolodge of Ripley to serve you. We love our guests, and it is our number one goal to make you feel like family while you are here with us. To me, customer service is top priority, and I am excited to read your review and find not only did we meet our goals, but we met your expectations.Thank you very much for taking the time to write your review. Guest feedback is the most crucial tool we have. This is what lets us know if we are meeting our goals and our guest’s expectations, and if not what we need to improve on.I do hope you had a safe journey home and hope you will come back to see us if you are ever back in our little town. The only thing I love more than meeting new people is seeing a familiar face.Again, thank you so much.
5.0分
其他
Friendly staff and room was clean.
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酒店回复: Dear Guest, Thank you for your time to give us review about our property. We glade to hear about you enjoy your stay.
1.0分
其他
Someone locked us out of our room 2 hours after check-in , got new key card, and find my Wife's luggage was missing. Waiting on Police.
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酒店回复: Dear Guest,Thank you for your time to give us review about our property. you experience you was lock out but you was not lock out but key get close to cell phone key stop working so you was not lock out but you have to reprogram the key.
1.0分
其他
Very very old and run down. Bedding was very questionable. Bathroom was gross.
Staff was excellent though!!
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酒店回复: Dear Guest, Thank you so much for your review, we strive to give best service to each and every guest in your case we are not succeed but give us chance to serve you in future. we take your comment very seriously and we will address your suggestion.Once again Thank you for your time
3.0分
家庭亲子
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The people were super friendly and helpful. The smell was AWFUL! It smelled like old cigarettes mixed with something sweet. It was just a nauseating smell throughout the hallways, stairwells, and in the room on the second floor. The door on the side that led in also didnt shut at all which was a security concern. I was thankful to only have to stay one night. It wasnt the WORST experience, but not one i want to repeat. Again, though, staff was so kind! Couldnt have asked for better people in there.
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酒店回复: Thank you very much for allowing Econo Lodge of Ripley to serve you. We love our guests, and it is our number one goal to make you feel like family while you are here with us. To me, customer service is top priority, and I am excited to read your review and we apologize for not being able to meet your expectations.Thank you very much for taking the time to write your review. Guest feedback is the most crucial tool we have. This is what lets us know if we are meeting our goals and our guest’s expectations, and if not what we need to improve on.I do hope you had a safe journey home and hope you will come back to give us a chance to serve you if you are ever back in our little town. The only thing I love more than meeting new people is seeing a familiar face.Again, thank you so much.
This property is really run down and in need of renovations. The room smelled damp and musty. The beds are uncomfortable and sink down in the middle. The kids feet were dirty after walking barefoot on the carpet. There were a couple roaches on the bathroom floor. I do not recommend this hotel. The higher online ratings are deceiving. We lived through it, I’m still getting teased by my family for choosing it but hey, we learned!
Nice staff, clean rooms
Very nice hotel/ would stay agin
Hotel was clean and looked very well kept. Inside was clean and in great shape. They even had a phone book in the room (I haven’t seen an actual phone in about a decade, LOL). They even had a soda machine that charged just $1 for a soda, awesome!!!!! Would definitely stay again!!!
Clean room and property. Staff is friendly.
We had stayed here several years sgo and it wasn't very good but I think new owners have done a great job of updating. I was kind of leary about the floor being wood looking vynal but it was nice and much cleaner than carpet.
Will stay again
Super cozy and friendly.
Friendly staff and room was clean.
Someone locked us out of our room 2 hours after check-in , got new key card, and find my Wife's luggage was missing. Waiting on Police.
Very very old and run down. Bedding was very questionable. Bathroom was gross.
Staff was excellent though!!
The people were super friendly and helpful. The smell was AWFUL! It smelled like old cigarettes mixed with something sweet. It was just a nauseating smell throughout the hallways, stairwells, and in the room on the second floor. The door on the side that led in also didnt shut at all which was a security concern. I was thankful to only have to stay one night. It wasnt the WORST experience, but not one i want to repeat. Again, though, staff was so kind! Couldnt have asked for better people in there.