酒店回复: Dear Esteemed Guest,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Richmond, KY. We appreciate you highlighting the positive aspects of your room, such as the comfortable bed, warm shower, and cleanliness. I am very sorry to hear that the rest of the hotel did not meet your expectations, particularly the appearance of the doors and the condition of the carpet. I apologize for the inconvenience this may have caused.Thank you for sharing your experience with us. I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,ErikaRed Roof Management RediResponse Specialist
酒店回复: Dear Valued Guest,Thank you for taking the time to tell us about your experience at the Red Roof Inn Richmond, KY. We regret that your experience did not meet your expectations. Please accept our sincerest apologies for the interaction that you had with our staff and the state of the lobby during your stay.Please know that we value you as our guest and we will ensure that your comments are shared with our staff as a coaching opportunity moving forward. I hope that you will give us the opportunity to provide you with a better experience in the future.Sincerely,YnnaRed Roof Management RediResponse Specialist
4.0分
家庭亲子
原文
翻译提供方：Google
价格合适，安静又方便。
大堂没有欧陆式早餐或咖啡，这很令人失望。
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酒店回复: Hi Samantha,Thank you for taking the time to leave a review! We're thrilled to hear you found our place quiet and convenient for the price. We appreciate your feedback about the breakfast and coffee, and we'll definitely consider how we can improve in this area. We hope you'll visit us again soon for an even better experience. Safe travels!
酒店回复: Estimada Carla:Gracias por contarnos sobre su experiencia reciente en el Red Roof Inn Richmond, KY. Es realmente lamentable saber que no pudimos atender su reserva y que el lugar que le recomendamos recibió un mal servicio y no se ofreció desayuno, lo que afectó su experiencia. Acepte nuestras más sinceras disculpas. Nuestro equipo de Red Roof está comprometido con la satisfacción de nuestros huéspedes, por lo que agradecemos sus comentarios, ya que nos ayudarán a mejorar la calidad de nuestros servicios.Gracias nuevamente por compartir y le pedimos que nos dé otra oportunidad para causar una mejor impresión en su próxima visita a una de nuestras ubicaciones de Red Roof.Atentamente,Samantha Gerencia de Red Roof Especialista en RediResponse
5.0分
家庭亲子
原文
翻译提供方：Google
美好的
3.0分
其他
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Wonderful staff. Obviously the property is in difficult times with signs everywhere indicating that various items were not working or no longer offered. And being next to the Police Station certainly is of value to the hotel in that lonely place.
4.0分
其他
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The young man at the front desk … very personable and helpful. The 1st room we checked in had a toilet that would not flush. He quickly moved us to a similar room and met us at the room to help us move our luggage. He went above and beyond. Thank you!
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酒店回复: Dear Valued Guest, Thank you for taking the time to tell us about your experience at the Red Roof Inn Richmond, KY. I'm so glad to hear the front desk associate was helpful and personable. I'm also very sorry about the initial issue with the first room. It's great to know the team member resolved the issue swiftly and efficiently and provided assistance with your luggage.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.Very truly yours,PrincessRed Roof ManagementRediResponse Specialist
1.0分
其他
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We have stayed at this property multiple annually for EKU homecoming, the previous 2 years we stayed else where. Decided to come back to this property this year. Looks like the rooms have been let go, roaches, no breakfast, tub was dirty, staff was not friendly. And the drama on across the hall was ridiculous throughout the night, and staff did NOTHING about it. Sad to see this property decline. It’s always been a favorite location. To top it off when I checked out, FOUR employees behind the counter not one acknowledged my presence.
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酒店回复: Hello Ryan,Thank you for taking the time to share your experience. I'm truly sorry to hear that your most recent stay did not meet the expectations set by your previous visits. We’re committed to maintaining a comfortable and enjoyable environment for all our guests, and it's clear we fell short during your stay.Your feedback about the cleanliness and service is genuinely valuable, and I've already addressed these concerns with our housekeeping and front desk teams to ensure immediate improvements. It's disappointing to hear about your experience with the staff and the disturbance across the hall, as we strive to maintain a restful environment. I'm also sorry for the oversight at checkout—it's imperative that our guests feel acknowledged and appreciated. Please rest assured that your comments are being used to drive positive changes within our team.We'd love to welcome you back in the future for a more positive experience so we can restore your trust and ensure your future visits are both enjoyable and memorable.Thank you again for your candid feedback. We hope to have the opportunity to serve you better in the future.Warm regards,
1.0分
其他
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The chlorine was stinking up the entire hotel. So we didnt even try it the one night we stayed. I had booked an entire week. We let the staff know we wanted our money back black mold in the shower bed hard as a rock. I will never go there again id rather camp out
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酒店回复: Dear Appreciated Guest, Thank you for taking the time to tell us about your experience at the Red Roof Inn Richmond, KY. I am very sorry to hear about the numerous concerns you experienced during your stay, including the strong chlorine smell, the possible mold in the shower, and the uncomfortable bed. I understand your disappointment and frustration, especially considering you had booked a week-long stay. We aim to provide a comfortable and pleasant environment, and it’s clear we fell short during your visit.Red Roof is committed to earning your trust through our demonstrated capacity to mitigate comparable issues moving forward. Please be assured that your feedback will be communicated to our entire team. We would welcome the opportunity to demonstrate our commitment to enhanced service during your next visit to Red Roof.Very truly yours,JohnRed Roof Management RediResponse Specialist
床和淋浴——仅此而已。
温暖干净的床。温暖的淋浴。房间翻新过，干净整洁，但酒店的其他部分却非常破旧。门显示出多年的磨损，房间前的地毯又脏又粘。欧陆式早餐开始时间过了半小时才开始。我不得不等了10分钟，等前台的烟抽完，才能办理入住。
再也不住了。
他们给我们的第一个房间的钥匙都不能用，所以他们把我们换到了另一个房间。我们需要连通房，但他们没有。他们把我们换到的那个房间空调坏了，漏水漏到地板上。当时我们很累，只想洗个澡睡觉。浴帘上长了霉。我们确实得到了一个房间的退款，因为它有所有这些问题。
甚至都没来得及办理入住，前台人员在我之前就帮我办理了两个人的入住，却连系统都搞不定，根本没理我。大堂太恶心了，窗户上全是指纹。大堂里闷热难耐，简直太恶心了。
价格合适，安静又方便。
大堂没有欧陆式早餐或咖啡，这很令人失望。
服务太差了。我预订了包含早餐的房间。当我凌晨 2 点到达时，他们没有为我提供服务。他们把我送到了另一个服务很差、没有早餐的地方。
美好的
Wonderful staff. Obviously the property is in difficult times with signs everywhere indicating that various items were not working or no longer offered. And being next to the Police Station certainly is of value to the hotel in that lonely place.
The young man at the front desk … very personable and helpful. The 1st room we checked in had a toilet that would not flush. He quickly moved us to a similar room and met us at the room to help us move our luggage. He went above and beyond. Thank you!
We have stayed at this property multiple annually for EKU homecoming, the previous 2 years we stayed else where. Decided to come back to this property this year. Looks like the rooms have been let go, roaches, no breakfast, tub was dirty, staff was not friendly. And the drama on across the hall was ridiculous throughout the night, and staff did NOTHING about it. Sad to see this property decline. It’s always been a favorite location. To top it off when I checked out, FOUR employees behind the counter not one acknowledged my presence.
The chlorine was stinking up the entire hotel. So we didnt even try it the one night we stayed. I had booked an entire week. We let the staff know we wanted our money back black mold in the shower bed hard as a rock. I will never go there again id rather camp out