Room 227 is in poor condition, with broken fixture and dirty trim and grout in bathroom; very strong unpleasant odor in room (and, clothes closet); large black flies on window & walls (and, gnats). Mini-fridge, nightstand clock not working (outlets(?); ice-makers throughout hotel not working with no expectation 'to repair for 3 mo.' Hotel smells like mold, has really gone downhill. Front desk persons, and dining personnel were pleasant and polite. Free water bottles were appreciated.
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酒店回复: Thank you for letting us know about your stay.We appreciate and welcome all comments and concerns.I will share your concerns with our housekeeping and maintenance staff.Thank you again for staying with us!
3.0分
家庭亲子
Make sure all the beds are clean in the room.
Also, make sure the air conditioner works and the toilet doesn’t leak.
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酒店回复: It looks like you enjoyed your stay.We look forward to seeing you in the future.
2.0分
其他
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The front desk lady checked us in to a dirty room that had not been cleaned from the previous guest. When I went back to get a different room, she gave her boyfriend a room key to check if the other options for open rooms were clean. He checked a few rooms. One room he opened without knocking had people in it. The new room was clean, but candy wrappers were in corner on the floor and the tv did not work at all (remote dead maybe?). About 20 minutes after we settled in, the front desk worker knocked on our door and offered us a suite. We declined as it was already after 10 pm and we just unpacked for the night.
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酒店回复: Thank you for letting us know about your stay.We appreciate and welcome all comments and concerns.I will share your concerns with our staff.We do not wish to have anyone move during their stay.The gentleman that checked the room for your was our maintenance man. We do have him check rooms when we have a full house.Thank you again for letting us know about your stay.We do hope to see you in the future.
5.0分
其他
The room was large and clean. The lady’s at the front desk were friendly and helpful.
Convenient location, quiet.
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酒店回复: Thank you for choosing the Mitchell Kelly Inn for your lodging needs.We are thrilled that you enjoyed your stay and we look forward to seeing you in the future.
2.0分
家庭亲子
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After a 7 hour drive and booking the room weeks in advance we arrived with 4 sleepy children ranging from 8-14. The first news we hear is there is only one room left in the size we booked and the air isnt working properly, in addition to that, that our door wouldn't open from the outside. So if all of us left we would either have to leave it cracked with our personal belongings inside or have them reset the door everytime. Once we get in the room that should sleep 7, there is enough space on the beds provided to sleep 5 comfortably. We ended up making a bed out of couch cushions and extra pillows for the littlest to sleep on. Next time we are in town I will choose a different hotel.
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酒店回复: Thank you for letting us know about your stay.We appreciate and welcome all comments and concerns.I will share your concerns with my maintenance staff.Thank you again for staying with us!
2.0分
家庭亲子
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Our room was old and musty. We had to clean the shower before we used it and the shower curtain had mold on it. The carpet outside of the room in the hallway was coming up.
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酒店回复: Thank you for letting us know about your stay.We appreciate and welcome all comments and concerns.I will share your concerns with our housekeeping staff.Thank you again for staying.
3.0分
商务出差
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Rooms did not meet the expectations of how the outside looked. Nice looking building but dumpy rooms. Bare walls dingy looking with grime in the corners of many walls. Definitely way over priced. My first impression was this place is a dump.
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酒店回复: Thank you for letting us know about your stay.We appreciate and welcome all comments and concerns.I will share your concerns with our housekeeping and maintenance staff.Thank you again for staying with us.
5.0分
家庭亲子
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I would definitely stay here again Debbie was fantastic I even heard she was working long hours but you wouldn't know that she was so pleasant such a clean property
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酒店回复: Thank you for choosing the Mitchell Kelly Inn for your lodging needs.We are thrilled that you enjoyed your stay and we look forward to seeing you in the future.
5.0分
其他
The historical context of the Lodge is noted, and the scenic drive to this location is appreciated. We are pleased to be present.
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酒店回复: Thank you for choosing the Mitchell Kelly Inn for your lodging needs.We are thrilled that you enjoyed your stay.We look forward to seeing you in the future.
1.0分
其他
Ac didn’t work… moved us to a different room. The ac worked BUT leaked horribly all over the carpet. Room smelled of mold. Will not stay here again.
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酒店回复: Thank you for letting us know about your stay,We appreciate and welcome all comments and concerns.I will share your concerns with our maintenance staff.Thank you again for staying with us!
Room 227 is in poor condition, with broken fixture and dirty trim and grout in bathroom; very strong unpleasant odor in room (and, clothes closet); large black flies on window & walls (and, gnats). Mini-fridge, nightstand clock not working (outlets(?); ice-makers throughout hotel not working with no expectation 'to repair for 3 mo.' Hotel smells like mold, has really gone downhill. Front desk persons, and dining personnel were pleasant and polite. Free water bottles were appreciated.
Make sure all the beds are clean in the room.
Also, make sure the air conditioner works and the toilet doesn’t leak.
The front desk lady checked us in to a dirty room that had not been cleaned from the previous guest. When I went back to get a different room, she gave her boyfriend a room key to check if the other options for open rooms were clean. He checked a few rooms. One room he opened without knocking had people in it. The new room was clean, but candy wrappers were in corner on the floor and the tv did not work at all (remote dead maybe?). About 20 minutes after we settled in, the front desk worker knocked on our door and offered us a suite. We declined as it was already after 10 pm and we just unpacked for the night.
The room was large and clean. The lady’s at the front desk were friendly and helpful.
Convenient location, quiet.
After a 7 hour drive and booking the room weeks in advance we arrived with 4 sleepy children ranging from 8-14. The first news we hear is there is only one room left in the size we booked and the air isnt working properly, in addition to that, that our door wouldn't open from the outside. So if all of us left we would either have to leave it cracked with our personal belongings inside or have them reset the door everytime. Once we get in the room that should sleep 7, there is enough space on the beds provided to sleep 5 comfortably. We ended up making a bed out of couch cushions and extra pillows for the littlest to sleep on. Next time we are in town I will choose a different hotel.
Our room was old and musty. We had to clean the shower before we used it and the shower curtain had mold on it. The carpet outside of the room in the hallway was coming up.
Rooms did not meet the expectations of how the outside looked. Nice looking building but dumpy rooms. Bare walls dingy looking with grime in the corners of many walls. Definitely way over priced. My first impression was this place is a dump.
I would definitely stay here again Debbie was fantastic I even heard she was working long hours but you wouldn't know that she was so pleasant such a clean property
The historical context of the Lodge is noted, and the scenic drive to this location is appreciated. We are pleased to be present.
Ac didn’t work… moved us to a different room. The ac worked BUT leaked horribly all over the carpet. Room smelled of mold. Will not stay here again.