Our room had not been cleaned properly, upon arrival we noted that one bed was made up with already used bedding. There were signs of a pet being on one bed with a large mud stain in addition to fur on both the bedding and the pillows. Additionally, the heat in the room did not work. We were here during a weekend, where the outside temperature outside was approximately 12° Fahrenheit. We made staff and manager of the hotel aware of this, and they failed to make any corrections. The hotel is generally rundown, dirty, poorly maintained, and poorly managed. We will not be back!
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酒店回复: Thank you for letting us know about your stay.We appreciate and welcome all comments and concerns.Thank you for letting us know. I will share your concerns with our housekeeping staff.
5.0分
情侣出游
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The place was full because of hunting season but the breakfast area was always well stocked and never ran out of food. Great service and very clean. The lobby was spacious and allowed for visiting with the hunters from all over the US.
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酒店回复: Thank you for staying with us.We appreciate and welcome all comments and concerns.We look forward to seeing you in the future.
3.0分
朋友出游
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Cleanliness, customer service, I had a bad knee injury and had ask for a ground floor room if possible and I was told I paid online and didn’t pay enough to request a ground floor room
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酒店回复: Thank you for staying with us.We appreciate and welcome all comments and concerns.Rooms that are made online are for specific room types. If it is available to upgrade people, we do try to do that. First floor are our premium rooms. They do cost a little more than others.Thank you again for staying.
4.0分
其他
Reasonably clean room, although a used towel was hanging from tbe bathroom door hook. Friendly staff, safe area, good buffet breakfast.
酒店回复: Thank you for staying and your rating!
2.0分
其他
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Room did not have a light fixture, only bulbs, in the bathroom. The light fixture in the room was held together with tape. There wasn’t any pictures on the wall.
We did not receive enough wash rags and had to go to the front desk to get them.
My wife saw a mouse in the hotel.
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酒店回复: Thank you for staying with us.It is very important to us that each guest enjoy their stay.I hope that you contacted the front desk with the issues that you encountered and thank you for letting us know.
3.0分
朋友出游
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Rooms were not up to standard. One had roaches, one had left over panties in the bathroom, one had a bathroom door handle that failed and locked one of the party in the bathroom for an hour
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酒店回复: Thank you for letting us know about your stay.We appreciate and welcome all comments and concerns.I will share your concerns with our maintenance staff, as I hope you did also.Thank you again for staying.
4.0分
其他
Yes the staff was friendly and courteous. The room was clean with the exception of the shower.
酒店回复: Thank you for your rating!
3.0分
其他
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The room was good with the exception of the sink and the tub. The sink in the vanity would knock you down with the horrible smell. It needs a drain cleaning badly. The tub is old and too rounded on the bottom. That put you off balance just stand still. I have poor balance which made the shower experience very unpleasant.
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酒店回复: Thank you for letting us know about your stay.We appreciate and welcome all comments and concerns.I will share your concerns with our maintenance team.Thank you again for staying with us.
1.0分
其他
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Hotel was booked because of convenience to interstate and complimentary breakfast. When we got to room 314 the key was not working and there were multiple howling dogs adjacent. They moved us to 2nd floor. Breakfast- even thogh we arrived early - was completely cold...all of it. Very disappointed in options.
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酒店回复: Thank you for letting us know about your stay.We appreciate and welcome all comments and concerns.I will share your concerns with our breakfast staff.Thank you again for staying with us.
4.0分
家庭亲子
Shower could have been cleaner. Beds and pillows were comfortable. Lobby was very nice, rooms were pretty bland and simple. Spacious hot tub.
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酒店回复: Thank you for letting us know about your stay.We appreciate and welcome all comments and concerns.Thank you again for staying.
Our room had not been cleaned properly, upon arrival we noted that one bed was made up with already used bedding. There were signs of a pet being on one bed with a large mud stain in addition to fur on both the bedding and the pillows. Additionally, the heat in the room did not work. We were here during a weekend, where the outside temperature outside was approximately 12° Fahrenheit. We made staff and manager of the hotel aware of this, and they failed to make any corrections. The hotel is generally rundown, dirty, poorly maintained, and poorly managed. We will not be back!
The place was full because of hunting season but the breakfast area was always well stocked and never ran out of food. Great service and very clean. The lobby was spacious and allowed for visiting with the hunters from all over the US.
Cleanliness, customer service, I had a bad knee injury and had ask for a ground floor room if possible and I was told I paid online and didn’t pay enough to request a ground floor room
Reasonably clean room, although a used towel was hanging from tbe bathroom door hook. Friendly staff, safe area, good buffet breakfast.
Room did not have a light fixture, only bulbs, in the bathroom. The light fixture in the room was held together with tape. There wasn’t any pictures on the wall.
We did not receive enough wash rags and had to go to the front desk to get them.
My wife saw a mouse in the hotel.
Rooms were not up to standard. One had roaches, one had left over panties in the bathroom, one had a bathroom door handle that failed and locked one of the party in the bathroom for an hour
Yes the staff was friendly and courteous. The room was clean with the exception of the shower.
The room was good with the exception of the sink and the tub. The sink in the vanity would knock you down with the horrible smell. It needs a drain cleaning badly. The tub is old and too rounded on the bottom. That put you off balance just stand still. I have poor balance which made the shower experience very unpleasant.
Hotel was booked because of convenience to interstate and complimentary breakfast. When we got to room 314 the key was not working and there were multiple howling dogs adjacent. They moved us to 2nd floor. Breakfast- even thogh we arrived early - was completely cold...all of it. Very disappointed in options.
Shower could have been cleaner. Beds and pillows were comfortable. Lobby was very nice, rooms were pretty bland and simple. Spacious hot tub.