酒店回复: Dear MARLON,We sincerely apologize for the inconvenience you experienced during your stay. The incidental fee is a standard procedure to cover any unforeseen charges, and we regret any confusion it may have caused. We appreciate your feedback regarding the room amenities and maintenance, and we will promptly address the concerns about the door and the soap provided. Our team is committed to ensuring a comfortable stay for all guests, and we will work to improve the experience moving forward. We truly hope to have the opportunity to welcome you back for a better stay in the future.Sincerely,Hotel Management
酒店回复: Dear Melissa,Please accept our apologies for the service issues you experienced and for any lack of responsiveness on our part regarding the delayed check-in and the condition of the kitchenette. Your experience does not reflect our commitment to providing quality accommodations, and we understand how frustrating it can be when expectations are not met. We are addressing these concerns with our team to improve our staffing and ensure that all amenities are properly maintained. We appreciate your understanding and hope you will give us another chance to provide you with a much-improved experience in the future.Sincerely,Hotel Management
酒店回复: Dear Joe, We sincerely apologize for the inconvenience you experienced during check-in due to the long wait, as this does not reflect the standard of service we strive to provide. Your feedback is invaluable in helping us improve and create a smoother check-in experience for all our guests. Regarding the noise concerns during your stay, we understand the importance of a peaceful and comfortable environment and regret that we fell short in this regard. For future visits, please know that our front desk is available around the clock to assist you and enhance your comfort. We truly appreciate your understanding and hope you will consider giving us another chance to offer you a more tranquil and enjoyable stay. Thank you for choosing us; we look forward to serving you better in the future.Sincerely,Hotel Management
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翻译提供方：Google
整个房子周围都感觉有异物。内外都有异味。清洁度不佳。我们睡在铺好的床上。4位客人只提供2条毛巾。
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酒店回复: Dear Maria, We sincerely regret that your experience fell short of your expectations. The safety and comfort of our guests are our top priorities, and we apologize for any concerns you had regarding the atmosphere and cleanliness. Your feedback about the odor and housekeeping standards is concerning, and we will address these matters with our team to ensure improvements. Additionally, we regret the shortage of towels and will work to ensure that all guest needs are met promptly. We appreciate your feedback as it helps us enhance our services, and we hope you will consider giving us another opportunity to provide a more pleasant stay in the future.Sincerely,Hotel Management
酒店回复: Dear Cyril,We sincerely apologize for the disappointment and inconvenience caused by the last-minute cancellation of your reservation. We understand how frustrating it is to arrive after a long journey and find your plans disrupted, especially after booking in advance. While certain situations may occasionally affect availability, this should not impact our guests, and we are actively working to improve our reservation systems to avoid similar issues in the future. Your feedback is invaluable in helping us better meet our guests’ expectations, and we hope you will consider giving us a chance to provide you with a seamless experience next time. Thank you for bringing this to our attention.Sincerely,Hotel Management
这是住过最差的酒店了！比国内100元的旅馆还差！4天没有人清洁！床都摇来摇去！
糟糕的住宿体验
前台服务人员很棒
酒店很脏
我们的地板很湿
浴缸太旧了，底部都是黑色的
我们隔壁的房间一直到凌晨2:30才关门
我们根本没睡
简直是坑人！
你的卡里竟然被偷偷扣了100美元的杂费。
房间里根本就没什么东西，根本就没必要出事：没有面巾纸，没有漱口杯……甚至连一块史上最便宜的肥皂都没有。
333房间的门根本关不严。
糟糕的酒店
我到房间的时候，床上没有床单，房间看起来就像有人开始打扫但还没打扫完一样。我告诉值班的服务员，他递给我床单让我铺床。我要求换一间房，他说那是最后一间了。我要求退款。这是一次糟糕的体验，我不会推荐住在这家酒店。
绝对是史上最糟糕的酒店体验。入住时马桶已经堵了。现场没有维修人员。前台给了我一个便宜的疏通器让我自己动手。马桶怎么也疏不通。换房间也订不到。以后再也不住 Extended Stay 了。退房后马桶仍然堵塞。
这家酒店给 Extended Stay America Suites 带来了坏名声。
由于人手不足，我们比预定的入住时间晚了一个小时才入住。“套房”这个词简直就是个笑话。小厨房又旧又脏，而且没有任何厨具。通常来说，长住体验都很不错，但这家酒店却非常破败，人手不足，而且由于入住时间太晚，我们甚至没能及时赶到演出现场。
下午 2:50 被告知房间尚未准备好。我在外面等着，没有人进出他们给我的房间，下午 3:20 办理了入住手续。凌晨 12:40 听到墙上的敲击声，听起来像是洗衣机坏了，持续了几分钟，把我吵醒了，我很不高兴
整个房子周围都感觉有异物。内外都有异味。清洁度不佳。我们睡在铺好的床上。4位客人只提供2条毛巾。
糟糕的办事方式
我抵达小镇的当天下午4点30分左右，酒店取消了我的预订，尽管我从家出发走了几个小时，酒店却告诉我房间已经售罄。我提前三天预订的，这种不便实在令人无法接受。
床垫很舒服，玩完碰碰车后，我们在庆祝站踢足球。大房间已经用完了，所以我们订了两间带两张床的房间。周末我们吃爆米花、看电影，还去了 Friendly cry 附近的风铃花园。