The room was good. I think motels/hotels need to move to showers in rooms and remove tubs as that becomes financially feasible. Stayed in a hotel recently that had gone to the shower stall instead of bathtub.
Only negative was that someone was smoking in the stairwell next to our room. The smoke could be smelled in our room. Very disappointing
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酒店回复: Thank you for your feedback. We're glad to hear your room was good. Your suggestion about shower stalls is appreciated, and we'll discuss it with management. We apologize for the smoking incident and will investigate to prevent it from happening again. We hope to welcome you back.
3.0分
其他
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The tv in the room didn’t work at All so couldn’t relax with all the kids running In the hall way. Also looks like a party was in the room tape up every where and soemthing taped on tv like a camera I hope it’s not but that’s what it looks like. Chocolate in the tub. Everything else was clean. Might not stay again. Was my favorite place.
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酒店回复: Thank you for your review. We are sorry your room was not up to par. We apologize the TV did not work. The item taped to the TV is the remote sensor, not a camera. Our housekeeping staff should have noticed the tape on the walls and the chocolate in the tub, and we will address this with them. We hope you will consider staying with us again in the future.
1.0分
其他
Bed bugs on the bed , carpet dirty blood spots on the white covers hairs inside the bath tub
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酒店回复: Thank you for bringing this to our attention. We are very sorry that your recent stay did not meet your expectations, and we sincerely apologize for the unacceptable conditions you described in the guest room. Rest assured, the room has been immediately taken out of service and is undergoing a thorough cleaning and inspection to prevent this from happening again. We are glad we were able to relocate you to a different room for the remainder of your stay and hope that it provided a more comfortable experience.
4.0分
其他
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Breakfast was all carbs. Ran out of protein items, i.e. eggs, sausage efc. and not refilled. No honey, no cream cheese certain days. Liked the fact that tortillas, salsa and cheese were offered, but no eggs to go with it. Disappointing
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酒店回复: Thank you for the feedback. We apologize that the breakfast items were limited to carbohydrates. We will address with the staff to ensure breakfast items are refilled promptly, nothing should ever run out. We also apologize that the cream cheese and honey were unavailable; they were out of stock. Going forward, tortillas, salsa, and cheese will not be offered without eggs. We hope you will give us another chance to show you the improvements we are making.
4.0分
情侣出游
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Very friendly staff! Front desk was helpful fixing the tv. Breakfast was alright but more options would be nicer. I like how close the property is to the shopping areas and gas station. I would say the room could be cleaner the hot tub wasn't wiped out well and the floor looked a bit dirty. But nothing too bad. I've stayed here before and I will again!
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酒店回复: We appreciate you choosing to stay with us time and again, and we're happy to hear you'll be back. Your comments on the breakfast and property's location are noted. We'll look into the housekeeping issues with the hot tub and floor cleanliness. We eagerly anticipate your next visit.
5.0分
其他
the room was great, parking lot was very clean, the lobby area was clean and the breakfast area was clean. the food was cold on my last day.
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酒店回复: Thank you for the feedback. We're glad to hear your stay was great. We hope to see you again on your next visit.
5.0分
其他
Everything went well. Just noisy people in the mornings but that is not the hotels fault. All went well, thank you for the hospitality.
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酒店回复: We appreciate you recognizing that the early morning disturbances were beyond our control. We're pleased to hear that you generally enjoyed your time with us. We will see you next time.
5.0分
其他
We really appreciated the whole crew there. When we had a concern or problem, it was dealt with immediately. Thank you for making this a comfortable trip.
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酒店回复: We appreciate your positive feedback regarding our team. We're glad we were able to resolve your issues efficiently. We hope to welcome you back again soon.
4.0分
其他
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Everything was a great experience, just a small issue with the toilet water running constantly but other than that no complaints. The area is close to everything but far enough you don't have to deal with the pollution of traffic and such. Friendly staff.
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酒店回复: Thank you for your feedback. We are happy to hear that your stay was great, with the exception of the running toilet. We are glad you didn't have to deal with traffic pollution. We can't wait to see you again.
2.0分
其他
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The air conditioner was so loud could not get much sleep. Raining outside came into the room dripping all over my clothes that were sitting on the bench by the window.
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酒店回复: Thank you for sharing your feedback regarding your recent stay. We sincerely apologize that the noise from the air conditioner disrupted your sleep and that rainwater entered your room, causing concern. We value your comments and want to assure you that we will immediately address these issues with our maintenance team to ensure a more comfortable experience for future guests. We appreciate you bringing these matters to our attention and hope you will give us another opportunity to provide you with a much-improved stay in the future.
The room was good. I think motels/hotels need to move to showers in rooms and remove tubs as that becomes financially feasible. Stayed in a hotel recently that had gone to the shower stall instead of bathtub.
Only negative was that someone was smoking in the stairwell next to our room. The smoke could be smelled in our room. Very disappointing
The tv in the room didn’t work at All so couldn’t relax with all the kids running In the hall way. Also looks like a party was in the room tape up every where and soemthing taped on tv like a camera I hope it’s not but that’s what it looks like. Chocolate in the tub. Everything else was clean. Might not stay again. Was my favorite place.
Bed bugs on the bed , carpet dirty blood spots on the white covers hairs inside the bath tub
Breakfast was all carbs. Ran out of protein items, i.e. eggs, sausage efc. and not refilled. No honey, no cream cheese certain days. Liked the fact that tortillas, salsa and cheese were offered, but no eggs to go with it. Disappointing
Very friendly staff! Front desk was helpful fixing the tv. Breakfast was alright but more options would be nicer. I like how close the property is to the shopping areas and gas station. I would say the room could be cleaner the hot tub wasn't wiped out well and the floor looked a bit dirty. But nothing too bad. I've stayed here before and I will again!
the room was great, parking lot was very clean, the lobby area was clean and the breakfast area was clean. the food was cold on my last day.
Everything went well. Just noisy people in the mornings but that is not the hotels fault. All went well, thank you for the hospitality.
We really appreciated the whole crew there. When we had a concern or problem, it was dealt with immediately. Thank you for making this a comfortable trip.
Everything was a great experience, just a small issue with the toilet water running constantly but other than that no complaints. The area is close to everything but far enough you don't have to deal with the pollution of traffic and such. Friendly staff.
The air conditioner was so loud could not get much sleep. Raining outside came into the room dripping all over my clothes that were sitting on the bench by the window.