Got to the property after a long drive to find out that there is a newly implemented pet fee. We stay at Red Roofs with our dogs because they have always been pet friendly with no cost for pets. Our room stank of pet dander which was really unpleasant. If a hotel charges extra for pets then their cleaning practices should reflect that. Would not stay here again.
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酒店回复: Dear Valued Guest, Thank you for taking the time to write a review of your stay at the Red Roof Inn Locust Grove. We are very sorry to hear about the unexpected pet fee and the unpleasant odor in your room. We understand your frustration, especially after a long drive. The condition of your room does not meet our standards, and we regret that it detracted from your experience.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.Very truly yours,PrincessRed Roof ManagementRediResponse Specialist
3.0分
其他
Usb charging ports didn't work, air conditioning made a loud noise every time it cycled off, hot water for shower was sporadic, bed was uncomfortable
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酒店回复: Dear Valued Guest, Thank you for taking the time to tell us about your experience at the Red Roof Inn Locust Grove. I am very sorry to hear about the issues you experienced with the USB charging ports, air conditioning, hot water, and bed during your stay. That is certainly not the experience we want our guests to have. I will share this feedback with staff right away to have that looked into and addressed.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for letting us know how you feel. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.Very truly yours,PrincessRed Roof ManagementRediResponse Specialist
3.0分
其他
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Middle of the night disturbance
Everything was fine until a man was banging on our door in the middle of the night for about 10 minutes. The front desk person said "Oh I saw him," but did not make contact about disturbing anyone in the middle of the night. We ignored it until he finally went away, but when I asked the front desk person the next morning they said a note had been left and he was probably drunk and confused. They assured me a manager would call, but I never heard from anyone.
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酒店回复: Good Morning BreAnna,Thank you for viviting Red Roof Inn Locust Grove and thank you for your review. We sincerly apologize for your unpleasant encounter; We did find the guy who knocked on your door, he was at the wrong door, and he apologized to us! I hope you give us a chance to serve you in the future, we can and will do better!Have An Amazing Day,Detra
4.0分
其他
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Room was better than I expected, well appointed and clean. I was a bit apprehensive when I arrived at my room and found the door locked open. I peeked in to see the room was vacant with no sign of anything disturbed. I presume the cleaning staff had left the room open. That was the only negative experience I had there.
As for the property, it has parking around three sides of the building and businesses on its borders. That leaves one entrance in and out. So it is secure but a bit limited in access. Not a big deal but seems it might be nice to have driving access to shopping and restaurants. You can walk to a few places easily which I did.
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酒店回复: Good Morning Alan,Thank you for your visit here at Red Roof Locust Grove and thank you for your review. We are glad your found our hotel to be acceptable. We will continue to work hard, to may your next stay even more pleasant. We look forward to serving you on your next visit.Have An Amazing Day,Detra
2.0分
情侣出游
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No mention that a $100 deposit was required. Room was useable. The smell of bleach was.. wow. AC was noisy. Car in parking lot directly in line with our window had its high intensity headlights on. Picture a scene from an alien movie with the lights but in the windows. And, they had he atero loud enough it was heard in the room. After 15 min I went to the desk. It was handled. Slowly.
Parking lot lights are directed at the building. Again, lighting up the windows.
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酒店回复: Dear Valued Guest,Thank you for taking the time to share your feedback following your stay at the Red Roof Inn Locust Grove. We are dismayed to hear that your stay was inconvenienced by the smell and that the lights were not to your liking. Please accept our sincerest apologies.We aim to provide you with an exceptional experience at Red Roof. It would be our pleasure to have you stay with us again in the future to show you the positive strides taken to enhance your experience with us.Sincerely,HannahRed Roof Management RediResponse Specialist
4.0分
其他
Good stay
Good location, nothing fancy, but the room was clean and comfortable and the staff were nice and friendly.
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酒店回复: Dear Valued Guest,Thank you for taking the time to share your feedback following your stay at the Red Roof Inn Locust Grove. It's wonderful to hear that you found our location convenient and your room clean and comfortable. We appreciate you acknowledging our team's friendliness.We aim to provide you with an exceptional experience at Red Roof. We look forward to hosting you again in the future.Sincerely,HannahRed Roof Management RediResponse Specialist
5.0分
其他
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We always stay here after a concert in Atlanta. Great price and away from Atlanta traffic. Smooth deive back home to Florida. Service is always great and courteous.
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酒店回复: Hello Mr. Travis, Thank you for your stay, and thank you for review!We look forward to your visit .Have An Amazing Day,Detra
5.0分
其他
Friendly staff and the most comfortable beds. Best night sleep. Thank you!
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酒店回复: Hello Wendy,Thank you for choosing Red Roof Inn Locust Grove for your lodging and thank you for your review.This means a lot to us, and we really appreciate it. We look forward to serving you again in the future.Have An Amazing Day, Detra
1.0分
商务出差
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Thermostat in one of the rooms there were literally roaches all around. First it was one by the AC and also in the bathroom area And then found some around the bed as well. Then when I try to turn on the water to wash my hands the first thing that comes out is dirty muddy water. Did not enjoy my stay overall
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酒店回复: Dear Valued Guest, Thank you for sharing your experience at Red Roof Inn Locust Grove. We are sorry you had a less than satisfactory experience. We regret to hear about the cockroaches you encountered as well as the cleanliness not meeting your expectations. This does not align with our standards.Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be.We value your feedback and will use it to improve our guest experience. Thank you for choosing Red Roof. We look forward to welcoming you back soon.Sincerely,ViktorRed Roof Management RediResponse Specialist
在所有
Got to the property after a long drive to find out that there is a newly implemented pet fee. We stay at Red Roofs with our dogs because they have always been pet friendly with no cost for pets. Our room stank of pet dander which was really unpleasant. If a hotel charges extra for pets then their cleaning practices should reflect that. Would not stay here again.
Usb charging ports didn't work, air conditioning made a loud noise every time it cycled off, hot water for shower was sporadic, bed was uncomfortable
Middle of the night disturbance
Everything was fine until a man was banging on our door in the middle of the night for about 10 minutes. The front desk person said "Oh I saw him," but did not make contact about disturbing anyone in the middle of the night. We ignored it until he finally went away, but when I asked the front desk person the next morning they said a note had been left and he was probably drunk and confused. They assured me a manager would call, but I never heard from anyone.
Room was better than I expected, well appointed and clean. I was a bit apprehensive when I arrived at my room and found the door locked open. I peeked in to see the room was vacant with no sign of anything disturbed. I presume the cleaning staff had left the room open. That was the only negative experience I had there.
As for the property, it has parking around three sides of the building and businesses on its borders. That leaves one entrance in and out. So it is secure but a bit limited in access. Not a big deal but seems it might be nice to have driving access to shopping and restaurants. You can walk to a few places easily which I did.
No mention that a $100 deposit was required. Room was useable. The smell of bleach was.. wow. AC was noisy. Car in parking lot directly in line with our window had its high intensity headlights on. Picture a scene from an alien movie with the lights but in the windows. And, they had he atero loud enough it was heard in the room. After 15 min I went to the desk. It was handled. Slowly.
Parking lot lights are directed at the building. Again, lighting up the windows.
Good stay
Good location, nothing fancy, but the room was clean and comfortable and the staff were nice and friendly.
We always stay here after a concert in Atlanta. Great price and away from Atlanta traffic. Smooth deive back home to Florida. Service is always great and courteous.
Friendly staff and the most comfortable beds. Best night sleep. Thank you!
Thermostat in one of the rooms there were literally roaches all around. First it was one by the AC and also in the bathroom area And then found some around the bed as well. Then when I try to turn on the water to wash my hands the first thing that comes out is dirty muddy water. Did not enjoy my stay overall