酒店回复: Thank you for taking the time to share your feedback. It's saddening to know that your stay was anything less than pleasing due to the service of our staff and your concern with the charges during that visit. An excellent guest experience is our main concern and it appears that there was a shortfall in the high standards that we endeavor. We greatly value your feedback and it will be shared with our team for further improvements to our service. We look forward to having you back so that we may redeem ourselves and provide you with an even better guest experience.
5.0分
情侣出游
Everything was great. Check in easy and quick. Room clean. Nice breakfast. Coffee and tea until 10pm . Will stay again
4.0分
其他
The WiFi was great! The TV had a problem with skipping and blurring. Breakfast was ok. Really enjoyed the afternoon cookies.
4.0分
其他
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Okay, not fabulous
Excellent location with multiple dining options close by. Quiet street. Good parking. Nice pool and breakfast area. Breakfast options good, though quantity was an issue requiring waits for hot items to be refilled. Room comfortable but needs tlc, including replace broken lampshades and dirty carpet
3.0分
其他
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Fine for overnight
Bed was very comfortable but furnishings were dated. Breakfast could have used a few more fixings for breakfast sandwiches or yogurt but the waffle was good
2.0分
其他
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1st room stunk but they moved us when we requested. Complimentary breakfast was terrible and limited. They were out of yogurt the 2nd day. Hard boiled eggs were rubber, without flavor. “Smokers” sit at front entry and stink it up.
4.0分
其他
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Quick stay
Everything was great except breakfast. I got milk out of the refrigerator that said it had not expired, but it was sour. Also, the waffle mix was not right, too much water or something. Eggs and juice were great. Not our usual Country Inn and Suites experience elsewhere.
4.0分
家庭亲子
The air conditioning fan was loud. The room had a stale smell when you walked in. Otherwise everything else was fine.
4.0分
其他
A little rough around the edges, but it worked fine for my overnight in Owatonna.
3.0分
情侣出游
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Room was small/cramped. Nothing like the online photos. One chair for two people not very convenient. The second night the room door would not lock as we were heading out to dinner. We had to wait for over 1/2 hour for maintenance to arrive from off site. Door latch/lock had to be replaced, so we were late for our dinner reservations. Hotel definitely showing wear and tear. Needs some updating.
入住人员在通过 ******* 预订时刷了信用卡。由于房间是通过 ******* 支付的，我们处理信用卡额外收费问题已经大约一周了，试图退还这些费用，但信用卡因不同的房间金额和押金/保留金被收取了两次费用。
Everything was great. Check in easy and quick. Room clean. Nice breakfast. Coffee and tea until 10pm . Will stay again
The WiFi was great! The TV had a problem with skipping and blurring. Breakfast was ok. Really enjoyed the afternoon cookies.
Okay, not fabulous
Excellent location with multiple dining options close by. Quiet street. Good parking. Nice pool and breakfast area. Breakfast options good, though quantity was an issue requiring waits for hot items to be refilled. Room comfortable but needs tlc, including replace broken lampshades and dirty carpet
Fine for overnight
Bed was very comfortable but furnishings were dated. Breakfast could have used a few more fixings for breakfast sandwiches or yogurt but the waffle was good
1st room stunk but they moved us when we requested. Complimentary breakfast was terrible and limited. They were out of yogurt the 2nd day. Hard boiled eggs were rubber, without flavor. “Smokers” sit at front entry and stink it up.
Quick stay
Everything was great except breakfast. I got milk out of the refrigerator that said it had not expired, but it was sour. Also, the waffle mix was not right, too much water or something. Eggs and juice were great. Not our usual Country Inn and Suites experience elsewhere.
The air conditioning fan was loud. The room had a stale smell when you walked in. Otherwise everything else was fine.
A little rough around the edges, but it worked fine for my overnight in Owatonna.
Room was small/cramped. Nothing like the online photos. One chair for two people not very convenient. The second night the room door would not lock as we were heading out to dinner. We had to wait for over 1/2 hour for maintenance to arrive from off site. Door latch/lock had to be replaced, so we were late for our dinner reservations. Hotel definitely showing wear and tear. Needs some updating.