Room walls and bathroom walls were disgusting. You could clearly see after your shower where they wiped the mirror and where they missed (center was cleaned only). A/C, Heat unit is broken RM207. It was extremely hot in the room even after changing the Temp to Cool and 64. The exhaust fan is also broken and obnoxiously loud in the bathroom. If we return to that area we will look for a Holiday Inn over a Best Western.
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酒店回复: Hello Jennifer,Thank you for sharing your feedback. We apologize for any discomfort you experienced during your stay, as cleanliness and comfort are our top priorities. Your comments regarding the room condition and amenities will be shared with our team for review. We appreciate your insights and hope you’ll consider giving us another opportunity in the future. Safe travels!
1.0分
其他
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The floor had not been vacuumed as I found a hair tie on it. I got in bed to find something wet on the back of my leg. I got up and leaned down to sniff the wet spot and it reeked of pee. Thankfully it was a double room so I just got into the other bed after an unexpected shower. I didn’t call the desk as I was already in my nightgown ready for bed and needed to get sleep for the next day. I finally lay my head back down to rest and hear the blaring horn of a train whistle then moments later a huge crash. It sounded like the train had derailed it was so loud. Needless to say I overslept in the morning from being up late. I would love a refund though I’m sure I won’t get it. Also, the next morning I went to get a drink from the machine and it was unplugged.
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酒店回复: Hello Kristy,Thank you for sharing your experience. We take guest feedback seriously and appreciate you highlighting these issues. It sounds like you encountered several unexpected inconveniences during your stay, and we encourage all guests to report any concerns immediately so we can address them promptly. Your comments regarding cleanliness and amenities will be shared with the team to help enhance future guest experiences. We value your feedback and hope you’ll consider giving us another opportunity in the future.
4.0分
其他
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This was a great choice. Reasonably priced, easy access, great friendly staff, clean room, good towels/toiletries, immediate HOT water in shower, etc.....
My only complaint would be sound. Walls were thin as was ceiling. I heard all neighbors. Perhaps spread out guests more if not too busy? (not your fault- building is a bit dated)
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酒店回复: Hello Crystal,Thank you for your feedback and for highlighting the positive aspects of your stay. We appreciate your comments regarding the noise levels, which can sometimes be a factor in older buildings. Your suggestions about guest placement will be noted for future considerations. We hope to welcome you back for another stay where you can enjoy our facilities and service once again.
5.0分
其他
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Check in was super easy and the staff was exceptional! The room was very clean and the bed was super comfy! Got really good sleep and the breakfast was great! I would definitely stay again if I’m in the area!
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酒店回复: Hello Louis,Thank you for your kind words about your recent stay! We're delighted to hear that you had a smooth check-in experience and enjoyed the comfort of your room and breakfast. Our staff takes pride in providing exceptional service, and it’s wonderful to know their efforts made a difference in your visit. We look forward to welcoming you back whenever you're in the area again!
3.0分
家庭亲子
At check in we weren’t greeted in a friendly manner. She hardly spoke at all at check in or check out.
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酒店回复: Hello Sarah,Thank you for sharing your experience regarding the check-in process. We strive to provide a welcoming atmosphere for all our guests, and it's disappointing to hear that this was not reflected during your visit. Your feedback is important, and we will ensure it is shared with the relevant team to improve our service. We appreciate you taking the time to help us grow and enhance the guest experience.
4.0分
其他
Very convinent to Meadow Event Park for a Horse Show. Property is a little dated and rooms can be a little musty smelling, but over all property is clean.
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酒店回复: Hello Betty,Thank you for sharing your feedback about your recent stay. We're glad to hear that you found our location convenient for the Horse Show at Meadow Event Park. We appreciate your comments regarding the room condition and will certainly take them into consideration for future improvements. We hope you enjoyed your time at the event and that you will consider staying with us again on your next visit.
4.0分
其他
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The new way of doing things in hotels, tell the front staff in the morning to service your room. The problem with not having your room serviced every day automatically, is lack of towels/wash clothes when needed. That is my only complaint.…. They didn't have wash clothes when needed because they were in the washer at 9p.m.
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酒店回复: Hello Susan,Thank you for sharing your thoughts. We understand that having daily housekeeping can greatly enhance your stay, and we appreciate your feedback regarding the availability of towels and wash cloths. Your comments will be shared with our management team for consideration as we continually strive to improve our guest experience. We hope to welcome you back in the future for an even better stay that meets all your expectations.
1.0分
其他
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Awful place to stay
This is a disgusting hotel. Never will I stay here again. Stains all over carpet floors and bedding. All the lights in the hall way was poor. Couldn’t see anything, very sketchy. Staff was very rude to us when we had late check in and then again when leaving. Breakfast was all cold. Plain run down hotel. Do not pay attention to the stars.
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酒店回复: Hello Haylee,Thank you for sharing your feedback. We regret that your experience did not meet your expectations regarding cleanliness, lighting, and service. Your comments regarding staff interactions and breakfast quality will be shared with the management team for further consideration. We appreciate your insights as they help us identify areas for improvement to enhance future guests' experiences. Your feedback is valued, and we thank you for taking the time to express your concerns.
总体来说，房间很干净。
干净整洁，基本设施齐全。除了略显陈旧之外，我没发现这处房产有什么问题。
Room walls and bathroom walls were disgusting. You could clearly see after your shower where they wiped the mirror and where they missed (center was cleaned only). A/C, Heat unit is broken RM207. It was extremely hot in the room even after changing the Temp to Cool and 64. The exhaust fan is also broken and obnoxiously loud in the bathroom. If we return to that area we will look for a Holiday Inn over a Best Western.
The floor had not been vacuumed as I found a hair tie on it. I got in bed to find something wet on the back of my leg. I got up and leaned down to sniff the wet spot and it reeked of pee. Thankfully it was a double room so I just got into the other bed after an unexpected shower. I didn’t call the desk as I was already in my nightgown ready for bed and needed to get sleep for the next day. I finally lay my head back down to rest and hear the blaring horn of a train whistle then moments later a huge crash. It sounded like the train had derailed it was so loud. Needless to say I overslept in the morning from being up late. I would love a refund though I’m sure I won’t get it. Also, the next morning I went to get a drink from the machine and it was unplugged.
This was a great choice. Reasonably priced, easy access, great friendly staff, clean room, good towels/toiletries, immediate HOT water in shower, etc.....
My only complaint would be sound. Walls were thin as was ceiling. I heard all neighbors. Perhaps spread out guests more if not too busy? (not your fault- building is a bit dated)
Check in was super easy and the staff was exceptional! The room was very clean and the bed was super comfy! Got really good sleep and the breakfast was great! I would definitely stay again if I’m in the area!
At check in we weren’t greeted in a friendly manner. She hardly spoke at all at check in or check out.
Very convinent to Meadow Event Park for a Horse Show. Property is a little dated and rooms can be a little musty smelling, but over all property is clean.
The new way of doing things in hotels, tell the front staff in the morning to service your room. The problem with not having your room serviced every day automatically, is lack of towels/wash clothes when needed. That is my only complaint.…. They didn't have wash clothes when needed because they were in the washer at 9p.m.
Awful place to stay
This is a disgusting hotel. Never will I stay here again. Stains all over carpet floors and bedding. All the lights in the hall way was poor. Couldn’t see anything, very sketchy. Staff was very rude to us when we had late check in and then again when leaving. Breakfast was all cold. Plain run down hotel. Do not pay attention to the stars.