First room no heat and TV broken but staff courteous and moved us down the hall to a nicer room immediately.
3.0分
其他
The room was on good condition. There were a lot of ladybugs in the room. The staff were excellent. The breakfast was so-so.
2.0分
家庭亲子
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Upon arrival to our room (around 4:30) our smoke detector was beeping. We walked down to the desk and let the person know, he stated that it was probably the battery and he would be right there.
We returned to the room to unpack and my daughter used the bathroom, when she washed her hands the sink stopper was down and it was not connected so the sink would not drain.
We unpacked and were in the room about 45 minutes and no one from the desk came to fix the smoke detector.
We were going to Kings Dominion for Halloween Haunt so we got ready and as we were leaving there was another lady at the desk, we told her about the smoke detector and the sink, she said she would take care of it.
We proceeded over to the park until about 11:30, I was hoping all would be fixed when were arrived back, and it was, thankfully!
We went to bed, however the air conditioner was extremely loud and the walls were very thin, I could hear the room next to us in the morning as their alarm went off as well as every conversation in the hall as if they were standing next to me in the room.
At breakfast in the morning, which was very slim. My daughter got a yogurt and a bagel. There was no packages of cream cheese and the jelly/PB was is big bottles from the grocery store. That is completely unsanitary, you have no idea what was done to do it prior to your use. Walking back to our room since there was no room in the breakfast area to sit, a bug flew out of the bagel.
Also no fridge in room.
5.0分
其他
The renovation is great. The rooms are nice. Staff was friendly. Rooms were clean. Breakfast was the only downfall.
5.0分
其他
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We had avoided this hotel under its past ownership, but decided to give it another shot with Garner. They have made great improvements to the facility and the entire staff was amazing to interact with. If we had one suggestion, it would be to review the breakfast offerings and set up (while not lacking, it did seem to be a low point of the recent adjustments). Looking forward to staying here agian!
4.0分
家庭亲子
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The room temp was good. The A/C responded well. The breakfast was not so good. The coffee machine would only dispense hot water. By 8 a.m. most of the food was gone. The sausage that was left was cold. There was cereal but no milk. In the bathroom the tub stopper did not work so the tub would fill up with water when trying to take a shower. The front desk staff was excellent.
1.0分
情侣出游
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Upon arrival our first room had broken curtains, so we had to be moved to another room. Then the second room had a broken toilet and a dirty shower with an old,dirty, and hard as a rock wash towel hanging on the curtain rod. They were supposed to have someone go and repair the toilet and they DIDN'T. We had to be moved into another room so there we go moving all our stuff all over again after being at the amusement park all day so yes we were exhausted. So we definitely will not be going there again. Oh and the second room even had a broken phone.
我预订了豪华家庭套房，里面有一张特大号床和两张大号床，当我到达那里时，他们告诉我，他们必须把我提前两天预订的房间让给别人，然后给了我一间有两张大号床的房间。他们告诉我，他们不能退还房费。他们给我们的房间里也没有电视遥控器。
还有很多需要改进和清理的地方
还不错
First room no heat and TV broken but staff courteous and moved us down the hall to a nicer room immediately.
The room was on good condition. There were a lot of ladybugs in the room. The staff were excellent. The breakfast was so-so.
Upon arrival to our room (around 4:30) our smoke detector was beeping. We walked down to the desk and let the person know, he stated that it was probably the battery and he would be right there.
We returned to the room to unpack and my daughter used the bathroom, when she washed her hands the sink stopper was down and it was not connected so the sink would not drain.
We unpacked and were in the room about 45 minutes and no one from the desk came to fix the smoke detector.
We were going to Kings Dominion for Halloween Haunt so we got ready and as we were leaving there was another lady at the desk, we told her about the smoke detector and the sink, she said she would take care of it.
We proceeded over to the park until about 11:30, I was hoping all would be fixed when were arrived back, and it was, thankfully!
We went to bed, however the air conditioner was extremely loud and the walls were very thin, I could hear the room next to us in the morning as their alarm went off as well as every conversation in the hall as if they were standing next to me in the room.
At breakfast in the morning, which was very slim. My daughter got a yogurt and a bagel. There was no packages of cream cheese and the jelly/PB was is big bottles from the grocery store. That is completely unsanitary, you have no idea what was done to do it prior to your use. Walking back to our room since there was no room in the breakfast area to sit, a bug flew out of the bagel.
Also no fridge in room.
The renovation is great. The rooms are nice. Staff was friendly. Rooms were clean. Breakfast was the only downfall.
We had avoided this hotel under its past ownership, but decided to give it another shot with Garner. They have made great improvements to the facility and the entire staff was amazing to interact with. If we had one suggestion, it would be to review the breakfast offerings and set up (while not lacking, it did seem to be a low point of the recent adjustments). Looking forward to staying here agian!
The room temp was good. The A/C responded well. The breakfast was not so good. The coffee machine would only dispense hot water. By 8 a.m. most of the food was gone. The sausage that was left was cold. There was cereal but no milk. In the bathroom the tub stopper did not work so the tub would fill up with water when trying to take a shower. The front desk staff was excellent.
Upon arrival our first room had broken curtains, so we had to be moved to another room. Then the second room had a broken toilet and a dirty shower with an old,dirty, and hard as a rock wash towel hanging on the curtain rod. They were supposed to have someone go and repair the toilet and they DIDN'T. We had to be moved into another room so there we go moving all our stuff all over again after being at the amusement park all day so yes we were exhausted. So we definitely will not be going there again. Oh and the second room even had a broken phone.