酒店回复: Thank you for your kind words! We’re glad to hear you enjoyed your stay and appreciated our attentive staff and clean rooms. We hope to welcome you back again soon!
4.0分
家庭亲子
原文
翻译提供方：Google
总体来说不错。
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酒店回复: Thank you so much for your thoughtful review! We're really glad to hear you had a great experience and appreciate you taking the time to share your feedback. If there’s anything we can do to turn that 4 into a 5 next time, we’d love to hear more – we're always looking to improve!Looking forward to welcoming you back soon!
5.0分
其他
原文
翻译提供方：Google
出色地
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酒店回复: Thank you for the perfect score! We're so glad you had a great experience with us. We look forward to welcoming you back again soon!
5.0分
情侣出游
原文
翻译提供方：Google
伟大的
酒店回复: Muchas gracias!! por dale nosotros a 5 de 5.
5.0分
家庭亲子
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When I got to the breakfast at 9AM the only fruit available was a single orange. Other than that it appeared that the people who went down prior to me were able to enjoy more pre fences in breakfast choices.
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酒店回复: Thank you for taking the time to share your feedback. This isn’t the experience we aim to provide. We will review our morning restocking process. We appreciate you bringing this to our attention and hope to offer you a much better experience on your next stay.
2.0分
其他
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Upon arrival, we didn’t expect to be asked to pay $2.00 per guest at check in to use *******. The $150 per night room had no coffee maker, microwave, or mini fridge. The ******* listing does not warn guests these basic amenities aren’t offered at the $150 room rate. The shower water temperature was warm, not hot. The evening shift front desk staff listened but offered nothing when we explained all of this. We will plan to avoid the Wyndham Microtel hotel chain in the future.
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酒店回复: Thank you for taking the time to share your feedback regarding your recent stay with us. We sincerely apologize that your experience did not meet your expectations and appreciate the opportunity to address your concerns.Please note that the $2.00 fee collected at check-in is a per-night facility fee, not per person. This charge is associated with third-party bookings, and we will work with ******* to ensure that this information is communicated more clearly in the future. We are sorry about the confusion. In regard to the in-room amenities, guests can view detailed information about each room type prior to booking by clicking on the room details section, which outlines which accommodations include a microwave, refrigerator, and coffee maker. We also offer complimentary coffee available 24 hours a day in our lobby for all guests.We regret that we were unable to offer a room change during your stay, as the hotel was fully booked at the time. Your comments concerning the shower temperature and front desk service have been shared with our team for review and improvement.We appreciate your valuable feedback and hope to have the opportunity to welcome you again in the future and provide you with an improved experience.
1.0分
情侣出游
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So I wore a Google review and they lied in their response- YOUR RESPONSE IS A LIE..WE ASKED TO HAVE OUR ROOM SWITCHED AND SHE SAID THERE WAS NOTHING AVAILABLE; WE DID NOT DECLINE A ROOM SWITCH- YOU STATED BELOW THAT THE ROOM SHE OFFERED US DID NOT INVLUDE A REFRIDGERATOR AND MICROWAVE.. THIS IS A LIE WE WERE NOT OFFERED A DIFFERENT ROOM. SO NOW I WILL JUST GO TO CORPORATE.
We (the room was booked under my fiancé Justin Williams) were really disappointed with our stay. There were no smoking signs everywhere, but our room smelled strongly of cigarettes as soon as we walked in. We asked to switch rooms, but the front desk told us all the rooms smell that way because of the smoking area down the hall outside the door (which was 5 rooms from our room). However, the hallway itself didn’t smell at all — only our bedroom did. It was really unpleasant and definitely not what we expected since we have stayed at this hotel in the past and did not have this experience. It was uncomfortable and not what we paid for.
Because of the odor, we couldn’t enjoy our stay and it’s disappointing that the hotel advertises as non-smoking but allows rooms to smell this way. I believe a refund or credit would be appropriate under these circumstances, especially since we paid for late checkout and ended up just leaving early because we couldn’t take it anymore.
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酒店回复: Thank you for taking the time to provide your feedback. We regret to hear about the concerns you experienced and the disappointment it caused. Please be assured that we take all guest feedback seriously and would never intentionally misrepresent any situation in our communications. We sincerely value your continued loyalty and appreciate you bringing this matter to our attention.
4.0分
其他
Room was really clean and tidy. Building felt safe and taken care of. Only issue is loud next door room, so sound echoes.
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酒店回复: Thank you for sharing your experience with us! I’m glad to hear you found the room clean and tidy and that the building felt safe and well cared for. I’m sorry to hear about the noise from the neighboring room — we know how important a quiet stay is. Please don’t hesitate to let us know during your visit next time so we can help address it right away. We appreciate your feedback and hope to welcome you back for an even better stay.
工作人员很友好，地理位置绝佳，街对面就是健身房Planet Fitness。
这是一次非常不同的住宿体验。
服务周到，房间干净。
总体来说不错。
出色地
伟大的
When I got to the breakfast at 9AM the only fruit available was a single orange. Other than that it appeared that the people who went down prior to me were able to enjoy more pre fences in breakfast choices.
Upon arrival, we didn’t expect to be asked to pay $2.00 per guest at check in to use *******. The $150 per night room had no coffee maker, microwave, or mini fridge. The ******* listing does not warn guests these basic amenities aren’t offered at the $150 room rate. The shower water temperature was warm, not hot. The evening shift front desk staff listened but offered nothing when we explained all of this. We will plan to avoid the Wyndham Microtel hotel chain in the future.
So I wore a Google review and they lied in their response- YOUR RESPONSE IS A LIE..WE ASKED TO HAVE OUR ROOM SWITCHED AND SHE SAID THERE WAS NOTHING AVAILABLE; WE DID NOT DECLINE A ROOM SWITCH- YOU STATED BELOW THAT THE ROOM SHE OFFERED US DID NOT INVLUDE A REFRIDGERATOR AND MICROWAVE.. THIS IS A LIE WE WERE NOT OFFERED A DIFFERENT ROOM. SO NOW I WILL JUST GO TO CORPORATE.
We (the room was booked under my fiancé Justin Williams) were really disappointed with our stay. There were no smoking signs everywhere, but our room smelled strongly of cigarettes as soon as we walked in. We asked to switch rooms, but the front desk told us all the rooms smell that way because of the smoking area down the hall outside the door (which was 5 rooms from our room). However, the hallway itself didn’t smell at all — only our bedroom did. It was really unpleasant and definitely not what we expected since we have stayed at this hotel in the past and did not have this experience. It was uncomfortable and not what we paid for.
Because of the odor, we couldn’t enjoy our stay and it’s disappointing that the hotel advertises as non-smoking but allows rooms to smell this way. I believe a refund or credit would be appropriate under these circumstances, especially since we paid for late checkout and ended up just leaving early because we couldn’t take it anymore.
Room was really clean and tidy. Building felt safe and taken care of. Only issue is loud next door room, so sound echoes.