Loved the view from our room and the two restaurants were very good. The staff were friendly and helpful. We would stay again
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酒店回复: Thank you for your wonderful feedback. We’re thrilled to hear you enjoyed the view from your room and had a great experience at our restaurants. It’s fantastic to know our team made your stay even more enjoyable. We can’t wait to welcome you back for another stay soon!Sincerely, Paul Hartmann General Manager
5.0分
其他
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Love this hotel! Very clean! Staff was super nice! Donna, with maintenance, was on point with lighting the fire pits for us to enjoy! Beautiful grounds! We definitely will return!
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酒店回复: Thank you for the glowing feedback! We’re thrilled you enjoyed our high standards of service and cleanliness at Holiday Inn Resort Jekyll Island. It’s also great to hear that our fire pits and beautiful grounds added to your stay. We look forward to welcoming you back!Sincerely, Paul Hartmann General Manager
4.0分
其他
The staff was excellent. Especially the check in person. So helpful and sweet. And the person who delivered and set up the pack and play was kind.
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酒店回复: Thank you for sharing your feedback with us. We're thrilled you had such a positive experience with our team. Your kind words mean a lot, and we'll be sure to share your compliments with them. It was a pleasure having you as our guest, and we look forward to welcoming you back for another enjoyable stay soon.Sincerely, Paul Hartmann General Manager
3.0分
家庭亲子
This hotel is showing its age. The room smelled badly, but I got used to it. The dining was limited but the food was good.
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酒店回复: Thank you for taking a moment to share your feedback. While we appreciate your positive feedback regarding our delicious food options, we're disappointed you had some concerns. Rest assured, our team will review your comments and work to correct any issues as quickly as possible. It was a pleasure having you as our guest, and we hope you will consider returning, allowing us another chance to deliver an experience that surpasses your expectations. Sincerely,Paul HartmannGeneral Manager
3.0分
其他
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Gorgeous ocean setting for a mid range price hotel
I had not realized I had booked an “obstructed” beach view and was disappointed to realized that I was looking at the back of the restaurant. The staff quickly moved me to another room with an amazing view!
The hotel is a bit old and showing its wear, but the location is magical. Windswept ocean, moonlit night and not the usual over developed shoreline of beaches in Florida where I am from. There was hardly anyone staying at the hotel and the quiet was very nice.
Good coffee spot over the lobby and decent but over priced breakfast buffet.
I wish the windows could be opened or the door propped to let in the beach breeze, but the construction must be made for storms the coast must get from time to time.
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酒店回复: Dear Camille,Thank you for sharing your experience with us. We are grateful for your feedback, as it helps us improve the service we provide. We regret that there were some inconveniences during your stay and understand how they could have affected your overall experience. However, we are glad to hear that you enjoyed our beautiful views, our attentive team, and the relaxing atmosphere. We hope to have the opportunity to welcome you again for an even better stay.Sincerely, Paul Hartmann General Manager
2.0分
其他
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Outside property was excellent. Bed extremely MUSHY, red flashing light, staff said I could put some tape over it. Switched rooms to a "better" room. No flashing light but bed still mushy, fan noisy. Free Wi-Fi didn't work until my last day. Staff was unable to fix it until the last day. Very disappointed for the money charged, although they did take refund me a very small amount.
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酒店回复: Dear Robert,Thank you for sharing your detailed feedback. It’s disappointing that despite the positive impression of our resort’s exterior, several aspects of your stay, including bed comfort, fan noise, and Wi-Fi connectivity, didn't meet expectations. Your experience and concerns are important and will be reviewed with our team to help improve our guest experience. We hope for the opportunity to provide a stay that better reflects the quality and comfort anticipated.Sincerely, Paul Hartmann General Manager
5.0分
其他
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Loved the location, surroundings, peacefulness. Everything was so well presented.
Only bad experience was the on site restaurant. Terrible food, no choices, service was okay(barely). Price was outrageous for 1. What comes free at most hotels was a heck of a lot tastier. Bring down the overall experience for food but not hotel.
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酒店回复: Dear Kris,Thank you for taking the time to leave us a perfect review! We’re thrilled to hear that you enjoyed our convenient location, ambiance, and the peaceful atmosphere, and that our property met your expectations. We sincerely apologize that the on-site restaurant did not meet the same standard. We appreciate your honest comments regarding food quality, choices, and pricing, and will share them with our team as we work on improvements. We hope your next visit will allow us to provide an even better overall experience. Thank you for choosing Holiday Inn Resort Jekyll Island.Sincerely, Paul Hartmann General Manager
5.0分
家庭亲子
It was an amazing weekend. Very quiet. Great view of the ocean. Spacious rooms. Bikes to ride around the island.
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酒店回复: Dear Juanita,Thank you for sharing your experience at Holiday Inn Resort Jekyll Island. We’re delighted you enjoyed the peaceful atmosphere, ocean views, and spacious rooms. It’s great to hear you took advantage of our bikes to explore the island. We look forward to welcoming you back for another relaxing getaway!Sincerely, Paul Hartmann General Manager
装修得很好的酒店。
美好的
Loved the view from our room and the two restaurants were very good. The staff were friendly and helpful. We would stay again
Love this hotel! Very clean! Staff was super nice! Donna, with maintenance, was on point with lighting the fire pits for us to enjoy! Beautiful grounds! We definitely will return!
The staff was excellent. Especially the check in person. So helpful and sweet. And the person who delivered and set up the pack and play was kind.
This hotel is showing its age. The room smelled badly, but I got used to it. The dining was limited but the food was good.
Gorgeous ocean setting for a mid range price hotel
I had not realized I had booked an “obstructed” beach view and was disappointed to realized that I was looking at the back of the restaurant. The staff quickly moved me to another room with an amazing view!
The hotel is a bit old and showing its wear, but the location is magical. Windswept ocean, moonlit night and not the usual over developed shoreline of beaches in Florida where I am from. There was hardly anyone staying at the hotel and the quiet was very nice.
Good coffee spot over the lobby and decent but over priced breakfast buffet.
I wish the windows could be opened or the door propped to let in the beach breeze, but the construction must be made for storms the coast must get from time to time.
Outside property was excellent. Bed extremely MUSHY, red flashing light, staff said I could put some tape over it. Switched rooms to a "better" room. No flashing light but bed still mushy, fan noisy. Free Wi-Fi didn't work until my last day. Staff was unable to fix it until the last day. Very disappointed for the money charged, although they did take refund me a very small amount.
Loved the location, surroundings, peacefulness. Everything was so well presented.
Only bad experience was the on site restaurant. Terrible food, no choices, service was okay(barely). Price was outrageous for 1. What comes free at most hotels was a heck of a lot tastier. Bring down the overall experience for food but not hotel.
It was an amazing weekend. Very quiet. Great view of the ocean. Spacious rooms. Bikes to ride around the island.