They didn’t give us a key they had to unlock it for us. The ice machine didn’t work. We ran out of hot water. They won’t answer the phone before check-in or after checkout. Impossible get in touch with.
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酒店回复: Dear Hotel Guest,Thank you for taking the time to tell us about your experience at the Red Roof Inn Dillon, SC. I sincerely apologize for the concerns you encountered during your stay. It's truly regrettable to hear about the key situation, the state of the ice machine, and the lack of hot water. Furthermore, I completely understand your frustration regarding the difficulty in contacting our staff before check-in and after checkout. This experience falls far short of the standards we aim to provide, and we deeply apologize for all the inconvenience caused during your stay.We are committed to preventing similar problems in the future, and we want you to feel confident in our ability to do so. Your feedback has been shared directly with the property staff, and we hope you will give us the opportunity to provide an improved stay on your next visit.Very truly yours,JohnRed Roof Management RediResponse Specialist
5.0分
其他
It’s a decent hotel and good value it’s in a depressing area, run down, closed business. Bright spot is a 24 hour Waffle House across the street!
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酒店回复: Dear Valued Guest,Thank you for taking the time to share your experience at Red Roof Inn Dillon, SC. It's good to know you found the hotel decent and a good value. We regret to hear that you found the surrounding area and the hotel's condition less than satisfactory. We're glad you found the nearby Waffle House to be a convenient option.We are aware of the challenges in the area and are actively looking at ways to improve our property and enhance the guest experience despite these external factors. Thank you for choosing Red Roof. We look forward to welcoming you back in the future.Sincerely, ViktorRed Roof ManagementRediResponse Specialist
1.0分
朋友出游
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First thing i saw was the first bed sheets where stains and black marks, then a roach, which i killed, then a large amount of mold under the sink rooms dont match the photos, did not feel safe, didnt stay just left and didnt see the point of seeing reception, the person who checked in before me, I also saw then leave.
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酒店回复: Dear Valued Guest,Thank you for taking the time to share your feedback following your stay at the Red Roof Inn Dillon, SC. We are saddened to read that your stay fell short of your expectations due to the cockroaches you reported and the possible worry of mold in your room and that you felt unsafe. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with their specialists to ensure everything is as it should be.We aim to provide you with an exceptional experience at Red Roof. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,HannahRed Roof Management RediResponse Specialist
3.0分
家庭亲子
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Room was fine.
Continental breaakfast included..Right. It had a hot waffle maker, batter dispenser and syrup (good!) and hot coffee but were out of bread for toast, butter, OJ, milk, sugar,, plates (had to break waffle up and put in a styrofoam bowl). So nothing to drink). I asked the girl at the front desk if she had any plates but they had not gotten a chance to go to Walmart. Unbelievable..
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酒店回复: Dear Valued Guest,Thank you for taking the time to share your feedback following your stay at the Red Roof Inn Dillon, SC. We regret to hear that the breakfast option was not to your liking. We sincerely apologize.We aim to provide you with an exceptional experience at Red Roof. It would be our pleasure to have you stay with us again in the future to show you the positive strides taken to enhance your experience with us.Sincerely,HannahRed Roof Management RediResponse Specialist
1.0分
家庭亲子
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This stay was terrible! The property and rooms were dirty, had roaches and a mouse was seen in the lobby. My family and i checked in at 415am and checked out at 815 am. The woman working at the front desk explained that othet guests havr complained about the same thing and have also left the property as well due to it being disgusting and roach infested!
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酒店回复: Dear Valued Guest, Thank you for taking the time to tell us about your experience at the Red Roof Inn Dillon, SC. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the cleanliness of the room and how you encountered the bugs. I will certainly bring this to the property’s attention in an effort to address your concern.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Very truly yours,ReysheRed Roof Management RediResponse Specialist
5.0分
其他
Everything was wonderful, front desk staff was very nice and helpful and very professional. Red Roof should be Proud of their front desk employees.
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酒店回复: Dear Esteemed Guest, Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Dillon, SC. We are delighted to hear that you had a wonderful experience at our Red Roof location. It’s fantastic to know that our front desk staff left such a positive impression with their professionalism and helpfulness. We truly appreciate your kind words and will be sure to share your feedback with the team. They work hard to ensure every guest feels welcomed and supported.At Red Roof, we strive to provide our guests with a comfortable and memorable experience, and your kind words are a testament to our efforts. We are thrilled to have met your expectations and hope to welcome you back for another enjoyable stay.Sincerely,JohnRed Roof Management RediResponse Specialist
4.0分
其他
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Motel was clean but so dated. Furnishings were fine but fixtures, toilet , walls etc need redoing. When checking out , mentioned toilet needed adjusting bc was really wobbly. Beds were very comfortable however.
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酒店回复: Dear Esteemed Guest,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Dillon, SC. We appreciate your comments on the cleanliness and comfort of the beds. However, I sincerely apologize that the upkeep of the location and the state of the toilet did not meet your expectations. I can assure you that I have brought your feedback to management's attention in an effort to ensure your experience is not repeated.Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. We are constantly working to improve and we hope you will consider staying with us again to see the positive changes we are making.Sincerely,ErikaRed Roof Management RediResponse Specialist
我喜欢它
房间还不错哦，就是晚上有时候有点吵。早餐种类很少，有时候没有，这个需要注意。通常有面包和华父饼可以吃，还有咖啡和葡萄酱和蜂蜜
我们的房间里有蟑螂。不要在那里睡觉。
They didn’t give us a key they had to unlock it for us. The ice machine didn’t work. We ran out of hot water. They won’t answer the phone before check-in or after checkout. Impossible get in touch with.
It’s a decent hotel and good value it’s in a depressing area, run down, closed business. Bright spot is a 24 hour Waffle House across the street!
First thing i saw was the first bed sheets where stains and black marks, then a roach, which i killed, then a large amount of mold under the sink rooms dont match the photos, did not feel safe, didnt stay just left and didnt see the point of seeing reception, the person who checked in before me, I also saw then leave.
Room was fine.
Continental breaakfast included..Right. It had a hot waffle maker, batter dispenser and syrup (good!) and hot coffee but were out of bread for toast, butter, OJ, milk, sugar,, plates (had to break waffle up and put in a styrofoam bowl). So nothing to drink). I asked the girl at the front desk if she had any plates but they had not gotten a chance to go to Walmart. Unbelievable..
This stay was terrible! The property and rooms were dirty, had roaches and a mouse was seen in the lobby. My family and i checked in at 415am and checked out at 815 am. The woman working at the front desk explained that othet guests havr complained about the same thing and have also left the property as well due to it being disgusting and roach infested!
Everything was wonderful, front desk staff was very nice and helpful and very professional. Red Roof should be Proud of their front desk employees.
Motel was clean but so dated. Furnishings were fine but fixtures, toilet , walls etc need redoing. When checking out , mentioned toilet needed adjusting bc was really wobbly. Beds were very comfortable however.