酒店回复: Estimado Carlos:Gracias por tomarse el tiempo para compartir sus comentarios sobre su experiencia en el Red Roof Inn Dillon, Carolina del Sur. Agradecemos sinceramente sus comentarios y lamentamos mucho que no haya quedado satisfecho con su experiencia, lo que le ha dado una calificación de 4/10. Indicó su insatisfacción con el mantenimiento de la habitación, los problemas con el desayuno y otras inquietudes. Sus comentarios son fundamentales para que podamos ofrecer una estancia limpia, cómoda y con una excelente relación calidad-precio a todos nuestros huéspedes.Sepa que lo valoramos como nuestro huésped y agradecemos su preferencia. Gracias por compartir sus inquietudes y esperamos que nos brinde la oportunidad de brindarle un mejor servicio en Red Roof la próxima vez que planifique su viaje.Sincerely,ChirellRed Roof ManagementRediResponse Specialist
2.0分
家庭亲子
原文
翻译提供方：Google
我们的房间里有蟑螂。不要在那里睡觉。
5.0分
其他
Everything was wonderful, front desk staff was very nice and helpful and very professional. Red Roof should be Proud of their front desk employees.
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酒店回复: Dear Esteemed Guest, Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Dillon, SC. We are delighted to hear that you had a wonderful experience at our Red Roof location. It’s fantastic to know that our front desk staff left such a positive impression with their professionalism and helpfulness. We truly appreciate your kind words and will be sure to share your feedback with the team. They work hard to ensure every guest feels welcomed and supported.At Red Roof, we strive to provide our guests with a comfortable and memorable experience, and your kind words are a testament to our efforts. We are thrilled to have met your expectations and hope to welcome you back for another enjoyable stay.Sincerely,JohnRed Roof Management RediResponse Specialist
4.0分
其他
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Motel was clean but so dated. Furnishings were fine but fixtures, toilet , walls etc need redoing. When checking out , mentioned toilet needed adjusting bc was really wobbly. Beds were very comfortable however.
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酒店回复: Dear Esteemed Guest,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Dillon, SC. We appreciate your comments on the cleanliness and comfort of the beds. However, I sincerely apologize that the upkeep of the location and the state of the toilet did not meet your expectations. I can assure you that I have brought your feedback to management's attention in an effort to ensure your experience is not repeated.Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. We are constantly working to improve and we hope you will consider staying with us again to see the positive changes we are making.Sincerely,ErikaRed Roof Management RediResponse Specialist
3.0分
其他
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No, we played musical room cha ge. One room no heating. Second roo.no water in showet. Third room the electro ic key stopped working. All the workers were very nice and caring people.
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酒店回复: Dear Hotel Guest, Thank you for taking the time to tell us about your experience at the Red Roof Inn Dillon, SC. We appreciate your kind words regarding our staff; their dedication to guest care is a point of pride for us. I'm sorry to learn about the problems you had with the rooms during your stay. It's upsetting to hear about the heating, shower, and key issues. We aim to provide a comfortable and hassle-free experience, and it sounds like we fell short of that goal for you. I will share this feedback with staff right away to have that looked into and addressed.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concern. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.Very truly yours,PrincessRed Roof ManagementRediResponse Specialist
1.0分
其他
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Didnt go to breakfast, so I cannot comment on that. First off the room key lock was broken so the front desk person had to open the room for us, no way to leave and come back without getting the front desk to reopen the room. The room smelled old and stale, the shower didnt work but leaked heavily all night. There were bugs in the room and found on the bed as well. The tv was broken with lines running thru the screen. Overall the worst place ive ever paid to stay. The front desk person was very nice.
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酒店回复: Dear Valued Guest,We appreciate you sharing your feedback following your stay at the Red Roof Inn Dillon, SC. We're glad to know you found our staff to be very nice. However, we are disheartened to read that your stay fell short of your expectations due to the situation you described regarding the key lock, the shower, the television and the bugs you mentioned. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.Sincerely,DevineRed Roof ManagementRediResponse Specialist
1.0分
家庭亲子
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I can not speak on the breakfast since we left way before check out due to the roach infestation. The outside of the property was not appealing at all. The pictures the show are not what it actually looks like.
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酒店回复: Dear Valued Guest,Thank you for taking the time to share your feedback following your stay at the Red Roof Inn Dillon, SC. We are saddened to read that your stay fell short of your expectations due to the cockroaches you reported and that the state of the property didn't meet your expectations. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with their specialists to ensure everything is as it should be.We aim to provide you with an exceptional experience at Red Roof. It would be our pleasure to have you stay with us again in the future to show you the positive strides taken to enhance your experience with us.Sincerely,HannahRed Roof Management RediResponse Specialist
4.0分
其他
It’s not breakfast at all they don’t have a milk no sugar nothing they have cereal and no milk
我喜欢它
房间还不错哦，就是晚上有时候有点吵。早餐种类很少，有时候没有，这个需要注意。通常有面包和华父饼可以吃，还有咖啡和葡萄酱和蜂蜜
一点都不好，太糟糕了！
总的来说很糟糕。前台接待我们的人几乎睡着了。她只给了我们一把门钥匙。房间急需维修；如图所示，室内天花板和部分墙壁都在老化。欧陆式早餐没有牛奶、果汁、黄油和果酱。只有一个煎饼机能用，而且咖啡是用劣质咖啡机煮的，味道糟透了。还有，我们吃完“早餐”回来的路上，发现房门锁上了；用房卡打不开，只能找服务员开。这似乎是一个反复出现的问题，因为其他客人也告诉我们他们也遇到了同样的问题。考虑到早餐选择有限，当时我们非常不舒服。酒店环境很一般，但管理这家酒店的人似乎想损害红屋顶酒店的形象。我们在迈阿密的红屋顶酒店住了三个晚上，对于一家红屋顶酒店来说，这已经相当不错了。总的来说很糟糕。前台接待我们的人几乎睡着了。她只给了我们一把门钥匙。房间急需维修；如图所示，室内天花板和部分墙壁都破损了。欧陆式早餐没有牛奶、果汁、黄油和果酱。只有一个煎饼机能用，咖啡是用劣质咖啡机煮的，味道糟透了。此外，我们吃完“早餐”回来时，房门被锁上了。
我们的房间里有蟑螂。不要在那里睡觉。
Everything was wonderful, front desk staff was very nice and helpful and very professional. Red Roof should be Proud of their front desk employees.
Motel was clean but so dated. Furnishings were fine but fixtures, toilet , walls etc need redoing. When checking out , mentioned toilet needed adjusting bc was really wobbly. Beds were very comfortable however.
No, we played musical room cha ge. One room no heating. Second roo.no water in showet. Third room the electro ic key stopped working. All the workers were very nice and caring people.
Didnt go to breakfast, so I cannot comment on that. First off the room key lock was broken so the front desk person had to open the room for us, no way to leave and come back without getting the front desk to reopen the room. The room smelled old and stale, the shower didnt work but leaked heavily all night. There were bugs in the room and found on the bed as well. The tv was broken with lines running thru the screen. Overall the worst place ive ever paid to stay. The front desk person was very nice.
I can not speak on the breakfast since we left way before check out due to the roach infestation. The outside of the property was not appealing at all. The pictures the show are not what it actually looks like.
It’s not breakfast at all they don’t have a milk no sugar nothing they have cereal and no milk