酒店回复: We're truly sorry to hear about your experience. What you described is absolutely unacceptable and does not reflect the standards we strive to uphold. Your privacy and safety should never have been compromised, and we sincerely apologize for the distress this situation caused you.We are addressing this matter internally to ensure it never happens again, and we are reviewing our check-in procedures and staff conduct immediately. If you're open to it, we would appreciate the chance to speak with you directly to better understand what happened and make things right.Thank you for bringing this to our attention. Your feedback is essential in helping us improve.
5.0分
其他
原文
翻译提供方：Google
当我只想离开、放松并享受独处时光时，这里总是不错的住处
酒店回复: Thank you for your feedback. We appreciate your business
1.0分
家庭亲子
Small roaches crawling up the walls on the floor in in one of the beds. Mold in the shower ceiling. Staff was nice.
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酒店回复: Thank you for taking the time to share your experience. We sincerely apologize for the issues you encountered during your stay, particularly regarding cleanliness and maintenance. This is certainly not the standard we strive for, and we will be addressing these concerns immediately with our housekeeping and maintenance teams to ensure this doesn’t happen again.We’re glad to hear that our staff was friendly, and we truly appreciate you acknowledging their efforts. Your feedback is important to us, and we will work hard to improve the quality of our rooms.We hope you’ll consider staying with us again in the future, as we would love the opportunity to provide you with a much more comfortable experience.
2.0分
家庭亲子
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People were in and out of the back doors at all times of night being very loud making it hard to sleep.
The bathroom had black mold in it above entry door and around the trim shower area half the channels on the tv mainly all local channels were out completely bed sheets had dirt on the bed when arrived
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酒店回复: Thank you for your feedback. We do apologize about the other guests.
1.0分
其他
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We arrived at 3 pm on Thanksgiving Eve, place our things in the room and left out to my son's place to start cooking. We didn't return until 9:30 pm. We did not get to sleep in the room due to roaches take over. We contacted to front desk and they was only able to refund me for 2 nights and not the whole stay 3 nights. I will never stay in Country Inn and Suites again. The front desk persons was so negative. She told me, you will be back because there's nothing in Hinesville.Trust me you'll be back. I have grown to hate staying in hotels. I didn't return and stay down the street at a new and very clean hotel. They need to stunt that place down.
3.0分
其他
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There was candy on the floor from the last person who stayed in the room. The sheets were dirty. The cabinet that the refrigerator sits in needed to be wiped down. The sink clogged up. The outside looked trashy. There were old grills and items that were just stacked up.
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酒店回复: Thank you for providing your feedback. We sincerely apologize for the issues you encountered during your stay. Cleanliness and upkeep are very important to us, and we deeply regret that your room and the property did not meet those standards.We take your comments about the candy on the floor, dirty sheets, and other maintenance issues seriously, and we will ensure these matters are addressed with our housekeeping and maintenance teams right away. Additionally, we will review the exterior areas to ensure they are properly maintained and presentable for all guests.Your feedback helps us make improvements, and we truly appreciate you bringing these concerns to our attention. We hope you will consider giving us another chance to provide you with a better experience.
2.0分
其他
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The hotel was okay, the housekeeping area I was not satisfied with at all. I stayed for 4 nights and on the 3rd day I had requested to have the room refreshed since I had towels and trashing piling up. I did not know at the time but I had spoken to the assistant manager who quickly said they will clean the room the next day. The next morning I set aside my belongings so housekeeping can clean freely. I came back from being out most of the day to find my room the exact way I’ve left it, no cleaning done, towels and trashing untouched. I did report this and was told the general manager would be made aware. I do not understand why when I requested for the room to be cleaned I was brush away with “no” basically. However, there were a couple of ladies overnight at the front desk who were always friendly and very helpful.
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酒店回复: Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience you experienced with our housekeeping service during your stay. It’s disappointing to hear that your request for a room refresh was not fulfilled as promised — this is not the level of service we aim to provide. Your comments have been shared with our management team to ensure this issue is addressed and corrected with our staff. We truly appreciate you recognizing our front desk team for their friendliness and helpfulness, and we hope to have another opportunity to provide you with a much better experience in the future.
房间住了三个晚上，一点都不干净。走廊地毯脏兮兮的，窗帘也很脏，墙上有虫子，房间也很脏，我已向前台报告过。房间门损坏了，墙上的玻璃被之前的客人砸坏了，我已向前台报告过。前台确认房间里确实发生了争吵，但我们仍然被安排在房间里。房间质量不达标。是时候更新一下酒店了。
需要注意。
我以前住过这里。有些员工很友好，有些只是在做好本职工作。这次泳池区域不太整洁。泳池梯子上的台阶不见了，桌子和椅子也坏了，就放在泳池区域的一角。走廊地毯需要吸尘和清洁。前廊区域没有（之前有）供顾客坐下休息的前椅。我咨询了这个问题，被告知椅子坏了，被搬走了，也不知道以后是否会更换。:/
第一天早上吃早餐时，面包发霉了，一些包装好的调味品也过期了。煮熟的食物还不错。一天早上，我们在房间里打死了一只蟑螂。我们向前台报告了此事。
太糟糕了，我脱衣服的时候，他们竟然把我的房间给了别人。经理还试图责怪我，真是太恶劣了。我再也不会住这里了
当我只想离开、放松并享受独处时光时，这里总是不错的住处
Small roaches crawling up the walls on the floor in in one of the beds. Mold in the shower ceiling. Staff was nice.
People were in and out of the back doors at all times of night being very loud making it hard to sleep.
The bathroom had black mold in it above entry door and around the trim shower area half the channels on the tv mainly all local channels were out completely bed sheets had dirt on the bed when arrived
We arrived at 3 pm on Thanksgiving Eve, place our things in the room and left out to my son's place to start cooking. We didn't return until 9:30 pm. We did not get to sleep in the room due to roaches take over. We contacted to front desk and they was only able to refund me for 2 nights and not the whole stay 3 nights. I will never stay in Country Inn and Suites again. The front desk persons was so negative. She told me, you will be back because there's nothing in Hinesville.Trust me you'll be back. I have grown to hate staying in hotels. I didn't return and stay down the street at a new and very clean hotel. They need to stunt that place down.
There was candy on the floor from the last person who stayed in the room. The sheets were dirty. The cabinet that the refrigerator sits in needed to be wiped down. The sink clogged up. The outside looked trashy. There were old grills and items that were just stacked up.
The hotel was okay, the housekeeping area I was not satisfied with at all. I stayed for 4 nights and on the 3rd day I had requested to have the room refreshed since I had towels and trashing piling up. I did not know at the time but I had spoken to the assistant manager who quickly said they will clean the room the next day. The next morning I set aside my belongings so housekeeping can clean freely. I came back from being out most of the day to find my room the exact way I’ve left it, no cleaning done, towels and trashing untouched. I did report this and was told the general manager would be made aware. I do not understand why when I requested for the room to be cleaned I was brush away with “no” basically. However, there were a couple of ladies overnight at the front desk who were always friendly and very helpful.