酒店回复: Hello Hector,We appreciate your feedback and are sorry to hear about your experience. We encourage guests to reach out to our management team directly with any concerns to ensure they are addressed promptly.
5.0分
情侣出游
My only real issue is that the pool is closed and drained when it was marked open on the site. Otherwise it's great
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酒店回复: Hello William,Thank you for your feedback regarding the pool being closed during your stay. We understand how important amenities like the pool can be, and we'll ensure your comments are shared with our team for future reference. We appreciate you highlighting the other aspects you enjoyed during your visit and hope to welcome you back soon for a better experience.
5.0分
其他
0
The bathroom grab bar need tighten up. My husband pulled on it and about lost his balance and he is disabled! A hard tug it would of came out of wall.
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酒店回复: Hello jenny,Thank you for your feedback regarding the grab bar in the bathroom. We take safety seriously and will be addressing this matter with our maintenance team to ensure that all fixtures are securely installed. Your comments help us improve our facilities for all guests, and we appreciate you bringing this to our attention. We hope your husband is doing well.
2.0分
家庭亲子
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The property did not look like its photos. The room was kept up but there were people outside of the rooms all times of the night. People sleeping outside property. The property was not clean. The pool was not operable and if you stay this is not like a regular hotel more like a motel aspiration. Not happy.
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酒店回复: Hello Chardeni,Thank you for sharing your feedback regarding your recent stay. We understand how important it is for our guests to feel comfortable and secure, and we appreciate your comments about the property's appearance and surroundings. Your observations about cleanliness and pool accessibility are noted and will be shared with the appropriate teams for further consideration. We strive to provide an accurate representation of our property, and your input is valuable in achieving that.
3.0分
家庭亲子
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We stayed in a room that apparently was painted and we can still smell the fumes. It looked like they painted over the doors with dirt still in them. The doors closed but no tightly so you can hear all the noises from outside.
2.0分
家庭亲子
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The property had an attached bar and grill with a very loud party going on. When I made a comment while checking in, I was told that it would end by 10:30 pm. I thought that was unusually late for a Sunday night, but workable. It didn't actually end until almost midnight. Even though my rooms were on the the far corner of the property, the thumping bass kept me up. Then, in the middle of the night, the AC died. It was a rough night.
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酒店回复: Hello Christopher,Thank you for your assessment regarding your recent stay. We understand that noise levels and comfort are crucial for a pleasant experience, and we're sorry to hear that the party and AC issues impacted your rest. Your comments will be shared with the appropriate departments for review. We appreciate you bringing this to our attention, and we hope your next stay will be more enjoyable, reflecting the high standards we strive to maintain.
好地方
网上展示的照片里，泳池看起来又漂亮又干净，而且能用，但我到了之后才发现泳池根本没开，而且很脏。
很棒的地方，早餐也很棒。
这是一次很棒的经历。
一切都很脏，地板、床上用品、浴缸、镜子，就是一切。
My only real issue is that the pool is closed and drained when it was marked open on the site. Otherwise it's great
0
The bathroom grab bar need tighten up. My husband pulled on it and about lost his balance and he is disabled! A hard tug it would of came out of wall.
The property did not look like its photos. The room was kept up but there were people outside of the rooms all times of the night. People sleeping outside property. The property was not clean. The pool was not operable and if you stay this is not like a regular hotel more like a motel aspiration. Not happy.
We stayed in a room that apparently was painted and we can still smell the fumes. It looked like they painted over the doors with dirt still in them. The doors closed but no tightly so you can hear all the noises from outside.
The property had an attached bar and grill with a very loud party going on. When I made a comment while checking in, I was told that it would end by 10:30 pm. I thought that was unusually late for a Sunday night, but workable. It didn't actually end until almost midnight. Even though my rooms were on the the far corner of the property, the thumping bass kept me up. Then, in the middle of the night, the AC died. It was a rough night.