酒店回复: Hello Hector,We appreciate your feedback and are sorry to hear about your experience. We encourage guests to reach out to our management team directly with any concerns to ensure they are addressed promptly.
1.0分
其他
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We arrived at 8:30pm. There was no one at the desk or window to check us in. I banged on the window and rang bell for at least 15 minutes. No one came, plus there is a Night Club on the ground floor and it is not sound proof.
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酒店回复: Hello Amanda,Thank you for sharing your experience. We understand that timely check-in is important and we regret that you encountered delays during your arrival. Additionally, we appreciate your feedback regarding noise levels, as it helps us identify areas for improvement. Your comments are valuable to us, and we encourage you to reach out to management for further discussion on your stay.
5.0分
其他
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Staff was excellent. Made check-in, check-out super easy. Room was good, straightforward, nothing ostentatious. Though it was weird how they didn't have a simple bar of soap for me. There were body wash/shampoo/conditioners in the shower, but not a bar of hand soap. Weird. Bed was pretty comfy, had four pillows to choose from. Fridge & microwave worked, TV was good for background noise. Overall, I'd stay again, thanks!
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酒店回复: Hello David,Thank you for your feedback! We're glad to hear you enjoyed our staff's service and found your room comfortable. Your comments regarding the hand soap will be shared with our management team for review. We appreciate your insights and hope to welcome you back for another enjoyable stay in the future.
5.0分
其他
It was very clean the staff was very friendly . Will be staying again .
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酒店回复: Hello Katenia,Thank you for your kind words about our cleanliness and staff friendliness. We are delighted to hear that you enjoyed your stay with us and look forward to welcoming you back on your next visit. Your feedback is valuable, and we hope your future experiences with us continue to meet your expectations. Safe travels until we meet again!
5.0分
情侣出游
My only real issue is that the pool is closed and drained when it was marked open on the site. Otherwise it's great
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酒店回复: Hello William,Thank you for your feedback regarding the pool being closed during your stay. We understand how important amenities like the pool can be, and we'll ensure your comments are shared with our team for future reference. We appreciate you highlighting the other aspects you enjoyed during your visit and hope to welcome you back soon for a better experience.
5.0分
其他
0
The bathroom grab bar need tighten up. My husband pulled on it and about lost his balance and he is disabled! A hard tug it would of came out of wall.
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酒店回复: Hello jenny,Thank you for your feedback regarding the grab bar in the bathroom. We take safety seriously and will be addressing this matter with our maintenance team to ensure that all fixtures are securely installed. Your comments help us improve our facilities for all guests, and we appreciate you bringing this to our attention. We hope your husband is doing well.
好地方
网上展示的照片里，泳池看起来又漂亮又干净，而且能用，但我到了之后才发现泳池根本没开，而且很脏。
很棒的地方，早餐也很棒。
这是一次很棒的经历。
一切都很脏，地板、床上用品、浴缸、镜子，就是一切。
We arrived at 8:30pm. There was no one at the desk or window to check us in. I banged on the window and rang bell for at least 15 minutes. No one came, plus there is a Night Club on the ground floor and it is not sound proof.
Staff was excellent. Made check-in, check-out super easy. Room was good, straightforward, nothing ostentatious. Though it was weird how they didn't have a simple bar of soap for me. There were body wash/shampoo/conditioners in the shower, but not a bar of hand soap. Weird. Bed was pretty comfy, had four pillows to choose from. Fridge & microwave worked, TV was good for background noise. Overall, I'd stay again, thanks!
It was very clean the staff was very friendly . Will be staying again .
My only real issue is that the pool is closed and drained when it was marked open on the site. Otherwise it's great
0
The bathroom grab bar need tighten up. My husband pulled on it and about lost his balance and he is disabled! A hard tug it would of came out of wall.