酒店回复: Estimada Johanna:Gracias por tomarse el tiempo para dejar una reseña. Agradecemos sus comentarios sobre su reciente estancia en el Red Roof Inn Perry. Nos complace saber que la habitación y la limpieza le parecieron satisfactorias, y que apreció el servicio de nuestro personal. También agradecemos sus comentarios sobre los alrededores y nos gustaría informarle al respecto.En Red Roof, siempre agradecemos los comentarios de nuestros huéspedes, ya que nos esforzamos por mejorar continuamente la calidad de nuestros servicios. Gracias nuevamente por compartir su experiencia. Será un placer contar con su visita en el futuro para que pueda apreciar los avances que hemos realizado para mejorar su experiencia.Atentamente,DevineGerencia de Red RoofEspecialista en RediResponse
1.0分
其他
原文
翻译提供方:Google
工作人员的待遇完全不够,而且几乎没有受到尊重。
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酒店回复: Hello Valued Guest,Thank you for taking the time to write a review of your stay at the RED ROOF INN PERRY. Please accept our most sincere apologies for the concerns you described regarding the service provided by our staff that you indicated to be inadequate. We strive to provide guests with all the comforts of home so your feedback is appreciated and will be taken into consideration to make changes to ensure your satisfaction.We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,OnielRediresponse Specialist
2.0分
家庭亲子
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The room said non smoking but there was a heavy smoke odor inside. The towels were scratchy and smoky. Toilet was dirty, hair in the sink, mattress was very poor and just an uncomfortable room to stay in. We would never stay at a Red Roof Inn again. The attendant said she could not refund our money because we booked through *******. Lesson learned!
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酒店回复: Dear Respected Traveler,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Perry. I am saddened to hear about the experiences you encountered during your stay. I sincerely apologize for the issues with the odor, cleanliness, and the mattress you reported.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Your feedback is very important to Red Roof, so thank you for sharing. We're so sorry to lose your business but respect your decision. Wishing you better travels ahead. Sincerely,ErikaRed Roof Management RediResponse Specialist
5.0分
其他
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Wonderful experience.
Very nice experience. Friendly helpful and considerate reception. Most important CLEAN and pleasant room. Very happy we chose this hotel. Thank you.
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酒店回复: Dear Valued Guest, We’re so delightful you shared your feedback following your stay at The Red Roof Inn Perry. Your positive feedback regarding 10/10 experience with our welcoming hotel is very much appreciated, we are happy to see you were satisfied and comfortable with our location during your stay during your stay. We aim to deliver a positive experience for all our guests and we're delightful you were satisfied with your stay. We’d love to welcome you back to this location or any of our other Red Roof properties. Should you be planning a future visit.Thank you and take care,ShemarRed Roof Management RediResponse Specialist
1.0分
家庭亲子
floor was so black, turned all of our white socks to black
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酒店回复: Dear Valued Guest,Thank you for taking the time to tell us about your experience at the Red Roof Inn Perry. Please accept our sincerest apologies for the possible issues you may have encountered with the floor. We are sorry that your experience have fallen short of your expectations.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We hope that you will give us the opportunity to provide you with a better experience the next time you re in the area.Very truly yours,ZyRed Roof ManagementRediResponse Specialist
1.0分
其他
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Nasty
The floors were wood flooring and our dog spilled water on the floor and I had to use the towel to wipe it up and when I was done the towel was black the floors don't get cleaned. Then the bathtub is about to fall through the floor.
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酒店回复: Dear Harry, Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Perry. We regret your less than satisfactory experience with us. You indicated that you were unsatisfied with the condition of the floor and bathtub in your room.Your feedback is crucial to Red Roof to make changes to improve our customer experience. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area. Sincerely,MatthewRed Roof Management RediResponse Specialist
5.0分
商务出差
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Low budget room but clean
There was no iron, hait druer or coffee in the room. You have to go to the iffice to get or call them to brung. Thank Hod zi looked before the next morning!
I will not stay here again. Too much noise from the interstate.
3.0分
其他
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The property was in disrepair. The pool hadn’t been repaired in quite some time, the ice maker had an “out of order” sign on it. The room, however, was decent. Th e towels were definitely not top grade, but they sufficed. Okay for the money.
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酒店回复: Thank you for your feedback. We are sorry you had a less than satisfactory experience.
2.0分
其他
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Checking was easy and they did put both of my rooms next to each other and on the bottom floor as requested. The room on the other hand was dirty. The sheets were not changed from the last people as we found hair and a napkin that said if you’re finding this note the sheets were not changed stuffed in the pillow case. There was also hair and other debris in the sink and bathroom floors. I was lucky I had brought my own blankets and Lysol wipes
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酒店回复: Dear Ronnie,Thank you for taking the time to share your experience following your recent stay at the Red Roof Inn Perry. The staff and I are happy to see you got the rooms you requested, which was side by side and on the ground floor, however, we sincerely apologize for the inconvenience and discomfort you faced during your stay, in regards to the uncleanliness of your room and all your mentioned concerns. We take your feedback very seriously and are committed to improving our services to ensure a positive experience for all our guests.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. I hope you will give us another chance to serve you better in the future.Sincerely,MarieoRed Roof Management RediResponse Specialist
5.0分
商务出差
Great economy stay
Quick and easy check in, quiet. Clean. Perfect economy stay in excellent location. Will return.
清洁度和房间都很好。前台小姐的服务也很好。唯一的缺点是周围环境。
工作人员的待遇完全不够,而且几乎没有受到尊重。
The room said non smoking but there was a heavy smoke odor inside. The towels were scratchy and smoky. Toilet was dirty, hair in the sink, mattress was very poor and just an uncomfortable room to stay in. We would never stay at a Red Roof Inn again. The attendant said she could not refund our money because we booked through *******. Lesson learned!
Wonderful experience.
Very nice experience. Friendly helpful and considerate reception. Most important CLEAN and pleasant room. Very happy we chose this hotel. Thank you.
floor was so black, turned all of our white socks to black
Nasty
The floors were wood flooring and our dog spilled water on the floor and I had to use the towel to wipe it up and when I was done the towel was black the floors don't get cleaned. Then the bathtub is about to fall through the floor.
Low budget room but clean
There was no iron, hait druer or coffee in the room. You have to go to the iffice to get or call them to brung. Thank Hod zi looked before the next morning!
I will not stay here again. Too much noise from the interstate.
The property was in disrepair. The pool hadn’t been repaired in quite some time, the ice maker had an “out of order” sign on it. The room, however, was decent. Th e towels were definitely not top grade, but they sufficed. Okay for the money.
Checking was easy and they did put both of my rooms next to each other and on the bottom floor as requested. The room on the other hand was dirty. The sheets were not changed from the last people as we found hair and a napkin that said if you’re finding this note the sheets were not changed stuffed in the pillow case. There was also hair and other debris in the sink and bathroom floors. I was lucky I had brought my own blankets and Lysol wipes
Great economy stay
Quick and easy check in, quiet. Clean. Perfect economy stay in excellent location. Will return.