酒店回复: Thank you for sharing your experience with us. We’re truly sorry to hear that your stay fell short of expectations. Cleanliness and maintenance are top priorities for us, and it’s clear that we missed the mark during your visit. The issues you mentioned—including the condition of the AC unit, room cleanliness, furniture, and common areas—are being brought to the attention of our housekeeping and maintenance teams for immediate review and correction. We appreciate your honest feedback, as it helps us improve. We hope you’ll consider giving us another chance to provide the level of comfort and care you deserve.
酒店回复: Thank you for sharing your feedback. We’re very sorry to hear about the condition of the parking lot and the cleanliness issue in your room. This is certainly not the standard we aim to uphold, and we apologize for the oversight.We’re also disappointed to learn about your experience at check-in. Our team is expected to offer courteous and helpful service at all times, and we will be addressing this directly with staff to ensure it’s corrected moving forward.Your comments are being taken seriously, and we appreciate you bringing these matters to our attention. While we regret that your stay was disappointing, your feedback is helping us improve.
酒店回复: Thank you for taking the time to share your feedback. We're truly sorry to hear about your experience and that we fell short of your expectations. Cleanliness and comfort are top priorities for us, so we sincerely apologize for the issues you encountered, especially regarding the wash cloths and the odor you described.We also understand how important accessibility and up-to-date amenities are, and we’re actively working on improvements across the property, including reviewing the functionality of our ice machine and making updates where needed.We appreciate your honesty and will use your comments to help us improve
1.0分
其他
原文
翻译提供方：Google
电视坏了，房间简陋
酒店整体不太好。员工服务不错
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酒店回复: Thank you for your feedback. We apologize for the inconvenience of the TV not working and we hope that front desk was able to fix this for you.
2.0分
家庭亲子
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Terrible condition inside, deceptive exterior and poor service.
The hotel looked much better from the outside. However, the inside was in a poor condition. The lobby and dining area were clean and well-maintained, which made the state of the room even more shocking.
The room we stayed in was in a deplorable state. The walls had cracks, the floor was old and damaged. Some of the towels, although washed, still had unremovable stains, and the bedding also had large, persistent stains. The smell in the room was acceptable, though.
The microwave oven was dirty and rusty, and the plate rotator was not working. We reported this to the staff. They told us they would replace it. However, when we returned to the room, we found a note stating that: "This microwave is still functional; only the plate rotator is broken, but this is normal."
This response shows a complete disregard for cleanliness and customer service. The overall experience was extremely disappointing.
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酒店回复: Thank you for taking the time to share your detailed feedback. We sincerely apologize for the condition of your room and for the frustration you experienced during your stay. This is not the level of comfort, cleanliness, or service we aim to provide our guests.While we’re glad to hear the lobby and dining areas met expectations, it’s very concerning that the guest room did not. Issues such as cracked walls, damaged flooring, stained linens, and an unclean microwave are unacceptable and have been shared with our housekeeping and maintenance teams for immediate review. We also regret the way your concern about the microwave was handled, as your report should have been addressed with greater care and professionalism.Your comments are important and help us identify areas that require urgent attention. We truly regret that your stay was so disappointing and appreciate you bringing these matters to our attention.
5.0分
其他
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The ladies at fromt desk was really nice and welcoming . Room waa very comfty . I didnt have breakfast went down for some coffee and seen othwe guest enjoying breakfast !! Parking was easy
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酒店回复: Thank you for your review. We appreciate your business and hope to see you again.
2.0分
朋友出游
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The room smelled bad the moment we opened the door to get in.
The bathroom looked alright 👍
But there was a stain on the bedsheets, i dont know if it was food or whatever but it was weird.
The room itself wasn't that bad, maybe a little bit more cleaning around and some fragrance will be good.
The TV got us do pissed off as its not a smart tv and has no antenna nor wifi connected to it. We tried the cast option there but its so old school and it dodnt work anyways so we ended up turning it off since it was useless.
The TV remote was nasty, sticky and smelly like its been used soo many times while eating food without it being cleaned up, its not hygienic!
Other than these, its not too bad for that price
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酒店回复: Thank you for sharing your feedback. We sincerely apologize for the issues you experienced during your stay. The cleanliness and condition of our rooms are very important to us, and we’re sorry the room and TV remote did not meet our usual standards. We’ve addressed your comments with our housekeeping team to ensure better attention to detail, including improved cleaning and sanitation of remotes and linens. We also appreciate your note about the TV and will review our in-room amenities to improve the guest experience. We’re glad you found value in your stay overall and hope to have the opportunity to provide you with a more comfortable visit in the future.
1.0分
其他
Fruit at breakfast was not fresh. There was no soap in the bathroom. Housekeeping was only done upon request. Limited towels.
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酒店回复: Thank you for your feedback. We do apologize for any inconvenience this may have caused. We fell short and do apologize for the issues you had during your stay.
1.0分
其他
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No soap no toilet paper had to move room first room outlets were busted and the floor had horrible scratches and mold in the bathroom second room had mold in the bathroom and no toiletries had to ask for towels wouldn’t stay here again the pictures online do not match the condition of the rooms this hotel has poor customer service
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酒店回复: Thank you for taking the time to share your feedback. We’re very sorry to hear about your disappointing experience during your stay. What you described does not reflect the standards we strive to maintain, and we sincerely apologize for the inconvenience caused by the room conditions and the service you received.Please know that your comments have been shared with our housekeeping and maintenance teams so that immediate corrective actions can be taken. We’re also reviewing our inspection processes to ensure rooms are properly prepared before guests arrive.
我们的评价简直糟透了。入住时，他们竟然收了我50美元的隐藏费用。而且没有电梯，没法把多个行李送到二楼。我们进房间的时候，硬木地板脏得我们不得不一直穿着鞋。浴室的镜子也很脏。这是我住过的最差的酒店！
我到那儿的时候，一位非常友善的女孩乔索琳（Josolyn）帮了我。她给了我房间，然后我就进去了。进了房间，空调和电话都坏了。我去前台告诉乔索琳，她就下来，摆弄了一下控制器，告诉我一会儿就好了。于是我坐下来等着，一边做西班牙语作业。我又上楼，她帮我换了房间。这可不是我之前住过的两个地方的房间能比的。
酒店管理糟糕
停车场里堆满了垃圾、碎玻璃、啤酒瓶、快餐盒等等。真是令人作呕！
房间很大，也还算干净，除了一点：浴帘上挂着两件脏兮兮、湿漉漉的洗衣布。
除此之外，帮我办理入住的前台服务员似乎很不热情，或许是因为不得不做自己的工作而感到恼火。
我再也不会住那里了。
照片有欺骗性。房子里有霉味。红色的头发粘在毛巾上。没有电梯，所以不适合残疾人出入。建筑非常老旧。制冰机坏了。你最好还是住6号汽车旅馆。
电视坏了，房间简陋
酒店整体不太好。员工服务不错
Terrible condition inside, deceptive exterior and poor service.
The hotel looked much better from the outside. However, the inside was in a poor condition. The lobby and dining area were clean and well-maintained, which made the state of the room even more shocking.
The room we stayed in was in a deplorable state. The walls had cracks, the floor was old and damaged. Some of the towels, although washed, still had unremovable stains, and the bedding also had large, persistent stains. The smell in the room was acceptable, though.
The microwave oven was dirty and rusty, and the plate rotator was not working. We reported this to the staff. They told us they would replace it. However, when we returned to the room, we found a note stating that: "This microwave is still functional; only the plate rotator is broken, but this is normal."
This response shows a complete disregard for cleanliness and customer service. The overall experience was extremely disappointing.
The ladies at fromt desk was really nice and welcoming . Room waa very comfty . I didnt have breakfast went down for some coffee and seen othwe guest enjoying breakfast !! Parking was easy
The room smelled bad the moment we opened the door to get in.
The bathroom looked alright 👍
But there was a stain on the bedsheets, i dont know if it was food or whatever but it was weird.
The room itself wasn't that bad, maybe a little bit more cleaning around and some fragrance will be good.
The TV got us do pissed off as its not a smart tv and has no antenna nor wifi connected to it. We tried the cast option there but its so old school and it dodnt work anyways so we ended up turning it off since it was useless.
The TV remote was nasty, sticky and smelly like its been used soo many times while eating food without it being cleaned up, its not hygienic!
Other than these, its not too bad for that price
Fruit at breakfast was not fresh. There was no soap in the bathroom. Housekeeping was only done upon request. Limited towels.
No soap no toilet paper had to move room first room outlets were busted and the floor had horrible scratches and mold in the bathroom second room had mold in the bathroom and no toiletries had to ask for towels wouldn’t stay here again the pictures online do not match the condition of the rooms this hotel has poor customer service