酒店回复: Dear Eliana, your reservation is non cancelable prepaid kind, and it is not eligible for a refund. Sincerely,
1.0分
其他
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(I would like a full refund on my room!)
I am going to be reaching out to someone today if I do not hear back from this review. I booked this hotel because I had a long drive and needed somewhere to rest in the middle of my travel.
At 4am police arrived at the premises and began knocking on multiple doors close to mine. Between the hours of 4am and 10am (when we left the hotel) there we're 8-10 gentlemen who we're sitting detained by police in the hall. Front desk told us they we're getting interrogated for potentially being illegally in the country. Beyond the 4am disturbance they had 4 of these gentleman seated directly outside of our door for the entire period between 4-10am. Sitting on the floor shoulder touching our door frame. (I have video evidence of this) There was noise for the entire time I intended to sleep.
I understand the raid is outside of the hotels control but the fact they allowed them to sit outside of a paying guests room for the entire night is where this is unacceptable.
I would like a full refund on my room as this was a complete waste of my money because I got absolutely not rest. Please let me know how you plan on amending this situation.
2.0分
其他
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Hairdryer did not work. Hallways and carpet were unclean. Neighboring room had tv on at loud volume early in the morning (4am) til
late at night (past 22:30 pm) - felt like I was watching the show, could make out the audio.
3.0分
其他
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the condition of the property was run down and the breakfast was very limited. There were no real options for someone with dietary restrictions and no hot options. The staff was very friendly and helpful, however.
1.0分
情侣出游
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Best way to describe this place - they’ve given up. The place was very dirty, the pool was gross looking, the room was dirty & ironically we had to go ask for a bar of soap. Not sure if our room was supposed to have amenities but the place for the fridge & micro were empty. Wallboard in bathroom was coming off. The breakfast food doesn’t really even qualify as breakfast. On the other hand, the bed linen looked cleanish (I didn’t look too closely) & the bed was comfy. TV & remote worked. The staff who checked us in was friendly. I’m happy in a budget hotel but this was pretty poor. I won’t be back.
5.0分
其他
Very nice stay. Updated room, big tv, fast internet. lobby is simple and smells well. huge parking in bak.
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酒店回复: Dear Emmanue, thank you very much for your nice review. We are very glad to hear that you are happy with your stay, and we hope to see you again on our premises. Sincerely,
1.0分
其他
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Front approach littered wirth cigarette butts. Front door outside garbage recepticles over flowing with refuse.
Room definitely not clean. Cover for AC Heat system fell off unit. Free breakfeast was exceptionally poor. Nothing hot served. Everything was store packaged donuts, etc. Second time I have had this type of experience at a Wyndham establishment. Seriously doubt I would book your accomodations again.
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酒店回复: Thank you for taking the time to tell us about your experience at Days Inn by Wyndham Scranton PA. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us, and if we would know during your stay that you experience some problems, we would immediately take necessary actions. We have 24 hours front desk on duty to assist our guests. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Days Inn, we continuously strive to meet your needs and expectations.We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.
5.0分
商务出差
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easy to find, entered from the back street but there is a main entrance right on carbondale highway, i think route 6? anyhow, it was good, easy to get to and no problems at all. clean lobby and good staff.
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酒店回复: Dear Doumar, thank you very much for your nice review. We are very glad to hear that you are happy with your stay, and we hope to see you again on our premises. Sincerely,
服务太差劲了，糟糕透顶，我在泳池还生病了，而且还有人在我房门口大吵大闹。
酒店很不错，房间干净整洁，工作人员也很热情友好。
他们从不理会我们
(I would like a full refund on my room!)
I am going to be reaching out to someone today if I do not hear back from this review. I booked this hotel because I had a long drive and needed somewhere to rest in the middle of my travel.
At 4am police arrived at the premises and began knocking on multiple doors close to mine. Between the hours of 4am and 10am (when we left the hotel) there we're 8-10 gentlemen who we're sitting detained by police in the hall. Front desk told us they we're getting interrogated for potentially being illegally in the country. Beyond the 4am disturbance they had 4 of these gentleman seated directly outside of our door for the entire period between 4-10am. Sitting on the floor shoulder touching our door frame. (I have video evidence of this) There was noise for the entire time I intended to sleep.
I understand the raid is outside of the hotels control but the fact they allowed them to sit outside of a paying guests room for the entire night is where this is unacceptable.
I would like a full refund on my room as this was a complete waste of my money because I got absolutely not rest. Please let me know how you plan on amending this situation.
Hairdryer did not work. Hallways and carpet were unclean. Neighboring room had tv on at loud volume early in the morning (4am) til
late at night (past 22:30 pm) - felt like I was watching the show, could make out the audio.
the condition of the property was run down and the breakfast was very limited. There were no real options for someone with dietary restrictions and no hot options. The staff was very friendly and helpful, however.
Best way to describe this place - they’ve given up. The place was very dirty, the pool was gross looking, the room was dirty & ironically we had to go ask for a bar of soap. Not sure if our room was supposed to have amenities but the place for the fridge & micro were empty. Wallboard in bathroom was coming off. The breakfast food doesn’t really even qualify as breakfast. On the other hand, the bed linen looked cleanish (I didn’t look too closely) & the bed was comfy. TV & remote worked. The staff who checked us in was friendly. I’m happy in a budget hotel but this was pretty poor. I won’t be back.
Very nice stay. Updated room, big tv, fast internet. lobby is simple and smells well. huge parking in bak.
Front approach littered wirth cigarette butts. Front door outside garbage recepticles over flowing with refuse.
Room definitely not clean. Cover for AC Heat system fell off unit. Free breakfeast was exceptionally poor. Nothing hot served. Everything was store packaged donuts, etc. Second time I have had this type of experience at a Wyndham establishment. Seriously doubt I would book your accomodations again.
easy to find, entered from the back street but there is a main entrance right on carbondale highway, i think route 6? anyhow, it was good, easy to get to and no problems at all. clean lobby and good staff.