酒店回复: Dear Alex, Our goal is to provide every guest with an exceptional stay; therefore, we are truly sorry this was not your experience. Your comfort is paramount to us, and we regret the issues with hot water, TV remote, and AC in your room. This falls short of our usual standards, and we understand your frustration. Rest assured, we take your feedback seriously and will address these issues promptly with our team to ensure improvements are made and ensure any recurrence in the future. Please accept our sincere apologies, and we hope to have the opportunity to provide you with a much-improved experience in the future. Thank you for bringing this to our attention.Sincerely,Hotel Management
1.0分
其他
I booked this right at midnight and got to the hotel and said they were fully booked in. My payment went through. So I paid for a place that I didn’t even stay.
展开
酒店回复: Dear Chris,We sincerely apologize for the frustration and inconvenience you experienced with your reservation. It is unacceptable that your booking was confirmed and charged, yet no accommodations were available upon arrival. We understand how upsetting this situation must have been, especially after arranging travel late at night. We have shared your feedback with our entire team, as we take these types of comments seriously and want to ensure this does not happen again. We hope you will give us another chance to show you the hospitality you deserve on a future visit. Thank you for sharing this review and for being our guest. We wish you all the best with your travels. Sincerely,Hotel Management
1.0分
家庭亲子
展开
We arrived after a long day of air travel only to be told our reservations were no good and no rooms were available. In fact several customers were there with the exact same issue. The person onsite stated “that’s not my problem…call your booking agency” and went inside and locked herself in the hotel. Thankfully, ******* refunded my 160.00
展开
酒店回复: Dear Rafael, We sincerely apologize for the distress caused by the issues during your arrival. We understand how frustrating it must have been after a long day of travel, and regret that proper accommodations were not available. Your experience does not reflect the level of service we strive to provide. We appreciate you bringing this to our attention, as it helps us improve. We hope you will give us another opportunity in the future to provide a seamless and welcoming stay that meets your expectations.Sincerely,Hotel Management
1.0分
其他
Terrible Terrible Terrible
Made a reservation and went to check in, no rooms available. Host very rude and unprofessional.
展开
酒店回复: Dear Jeffrey, We sincerely apologize for the experience you encountered during your arrival. We understand how frustrating it must have been to arrive after making a reservation and find no accommodations available, especially when expecting a smooth check‑in. Your comments regarding the interaction with our staff are taken seriously, and we will share them with management to improved service. We truly regret the inconvenience caused and appreciate your feedback. It is our hope that you might consider giving us another opportunity in the future so we can provide a more positive and respectful experience.Sincerely,Hotel Management
1.0分
其他
展开
We booked online, but when we arrived the hotel had been booked all afternoon. They didn’t even have a place where we could regroup before heading somewhere else.
展开
酒店回复: Dear Christine,We sincerely apologize for the inconvenience you experienced upon arrival. It is disappointing that your reservation was not honored and that there was no space provided for you to regroup before making alternate arrangements. We understand how frustrating and disappointing this must have been, especially after planning your stay in advance. We have discussed your concerns with the appropriate staff members to ensure we better serve our guests. Thank you for providing us with your honest feedback, and we hope we will have another chance to provide you with better service the next time you visit this area.Sincerely,Hotel Management
1.0分
其他
展开
We arrived at 10 pm and the lobby’s door was closed. It was a group of about 10 people waiting outside. All of us with paid reservations.
After 20 minutes of nocking the door, the employee from inside waved her hands telling us: we are full!!!!
Not even open the door or talk face to face with us . So, now look for a room at 11 pm Saturday night with children!!
Then the refund process with ******* took half an hour. No other solutions.
展开
酒店回复: Dear Eduard, We truly regret the inconvenience you experienced upon arrival, especially late at night with your family. We understand how stressful this situation must have been and sincerely apologize for the lack of communication and assistance. Your feedback is important and will be shared with our team to help prevent such occurrences. We appreciate you bringing this to our attention, and we hope you’ll consider giving us another opportunity in the future to deliver a more seamless and welcoming experience that reflects the high standards we aim to uphold.Sincerely,Hotel Management
1.0分
家庭亲子
展开
We resered a handicapped accessible room. I tried valling but the phone number was to the national reservation line. When we arrived there was no handicap accessible room and no first floor room available. We were turned away. I am working with ******* for a refund.
展开
酒店回复: Dear Teresa, Thank you for sharing your experience. We sincerely apologize for the inconvenience you faced regarding the accessibility of your room and the difficulties in reaching the correct contact for assistance. This situation is clearly frustrating and falls short of the expectations we strive to provide for all guests. Your comments have been noted to help prevent similar occurrences in the future. We understand the importance of proper accommodations and appreciate your patience as you work through the refund process with *******. We hope you might consider giving us another opportunity to provide a smoother and more welcoming experience.Sincerely,Hotel Management
1.0分
其他
展开
This was the dirtiest place I have ever stayed in and rented a 2 Queen room and got a 1 bed and 1 pull out bed. The lady was very nice but couldn't do anything about it. I called the manager the next morning and a full refund was given but being so dirty is uncalled for.
展开
酒店回复: Dear Lawanna, Thank you for sharing your experience with us. We are truly sorry to hear that your stay did not meet expectations and that the room arrangement and condition caused such disappointment. While we are glad to know that you were treated kindly by the team and that your concern was solved with a refund, we fully recognize that this does not make up for the inconvenience. Your feedback is valuable, and we will use it to work toward meaningful improvements. We sincerely hope you might allow us another chance to provide a far better experience in the future.Sincerely,Hotel Management
2.0分
其他
Room needed swept better. No kleenex, no hair dryer. Cockroach on a wall.
展开
酒店回复: Dear Patricia, Thank you for taking the time to share your concerns. On behalf of our entire team, please accept our apologies for providing you with anything less than a pleasant experience. Please be assured that our hotel maintains high levels of vigilance when it comes to pest control, and we perform regular inspections. Your comments will be shared with our team to ensure we are handling issues of this nature with care and empathy. We hope to have another opportunity to show you the outstanding visit you deserve on your next visit to the area.Sincerely,Hotel Management
3.0分
情侣出游
Easy access to get to the racetrack.
Room had a leaking bathroom stool that had water on the floor. Some lights worked part time and not at others.
展开
酒店回复: Dear Guest, Thank you for your valuable feedback. We are pleased to learn that the location provided convenient access to the racetrack. We also appreciate you highlighting the maintenance concerns, and please be assured that we will address these issues promptly to enhance the reliability and comfort of our services in the future.Sincerely,Hotel Management
没有热水
没有电视遥控器
没有空调？！？
I booked this right at midnight and got to the hotel and said they were fully booked in. My payment went through. So I paid for a place that I didn’t even stay.
We arrived after a long day of air travel only to be told our reservations were no good and no rooms were available. In fact several customers were there with the exact same issue. The person onsite stated “that’s not my problem…call your booking agency” and went inside and locked herself in the hotel. Thankfully, ******* refunded my 160.00
Terrible Terrible Terrible
Made a reservation and went to check in, no rooms available. Host very rude and unprofessional.
We booked online, but when we arrived the hotel had been booked all afternoon. They didn’t even have a place where we could regroup before heading somewhere else.
We arrived at 10 pm and the lobby’s door was closed. It was a group of about 10 people waiting outside. All of us with paid reservations.
After 20 minutes of nocking the door, the employee from inside waved her hands telling us: we are full!!!!
Not even open the door or talk face to face with us . So, now look for a room at 11 pm Saturday night with children!!
Then the refund process with ******* took half an hour. No other solutions.
We resered a handicapped accessible room. I tried valling but the phone number was to the national reservation line. When we arrived there was no handicap accessible room and no first floor room available. We were turned away. I am working with ******* for a refund.
This was the dirtiest place I have ever stayed in and rented a 2 Queen room and got a 1 bed and 1 pull out bed. The lady was very nice but couldn't do anything about it. I called the manager the next morning and a full refund was given but being so dirty is uncalled for.
Room needed swept better. No kleenex, no hair dryer. Cockroach on a wall.
Easy access to get to the racetrack.
Room had a leaking bathroom stool that had water on the floor. Some lights worked part time and not at others.