酒店回复: Dear Alex, Our goal is to provide every guest with an exceptional stay; therefore, we are truly sorry this was not your experience. Your comfort is paramount to us, and we regret the issues with hot water, TV remote, and AC in your room. This falls short of our usual standards, and we understand your frustration. Rest assured, we take your feedback seriously and will address these issues promptly with our team to ensure improvements are made and ensure any recurrence in the future. Please accept our sincere apologies, and we hope to have the opportunity to provide you with a much-improved experience in the future. Thank you for bringing this to our attention.Sincerely,Hotel Management
2.0分
情侣出游
展开
This place is terrible. The staff was very pleasant and available, and it’s cheap. Bed was ok, tv worked. No clue about WiFi or breakfast, didn’t even bother. But it’s falling apart. What looks like black mold in the shower grout/caulk, stained and cut counter tops, cabinet doors that don’t fit, stiff faucets. Seemed ‘clean’ and didn’t stink, but stained holy towels, light stains on sheets. Battery cover falling off the remote, light switch that does nothing. This place appears to be more like cheap housing and a pay by the hour than a vacation/travellers property. Our keys got cancelled one day because they had our ‘renewal/payment date in wrong. I had to clarify we were not ‘regular residents’ and booked for four nights only. It was really weird. A bit sketchy feeling but didn’t have issues.
展开
酒店回复: Dear Guest, Thank you for taking the time to share your thoughts. We appreciate your recognition of the team and the overall upkeep of the space, while also understanding that several aspects of the environment left you feeling uneasy. Your observations regarding maintenance and general condition are important and will be carefully shared with our team. We also regret any confusion surrounding your reservation details. Your feedback is valuable, and we thank you for offering insights that help guide improvements for future guests.Sincerely,Hotel Management
2.0分
其他
The room was dirty. I didn’t even want to use the shower. I was unable to carry my bag up the steps to the 2nd floor. No 1st floor rooms and no elevator.
展开
酒店回复: Dear Guest, We sincerely apologize for the difficulties you experienced during your stay. The condition of your room and the inconvenience caused by limited accessibility are not reflective of the standards we strive to maintain. Your comments have been shared with our management and housekeeping teams to ensure proper attention and improvement. We understand how disappointing this must have been and truly appreciate your feedback, which allows us to enhance the experience for all our guests. We hope to have the chance to welcome you back so we can provide you with the flawless experience you deserve.Sincerely,Hotel Management
5.0分
其他
展开
The staff is so kind and so generous to my kids and I when I really needed a bit of a break and simply someone being nice to me because life is not being kind to us right now. If anything in our world because you did sincerely thank you
展开
酒店回复: Thank you so much for the positive feedback. We are so glad you enjoyed our stay with us. We hope to see you again.
1.0分
其他
I booked this right at midnight and got to the hotel and said they were fully booked in. My payment went through. So I paid for a place that I didn’t even stay.
展开
酒店回复: Dear Chris,We sincerely apologize for the frustration and inconvenience you experienced with your reservation. It is unacceptable that your booking was confirmed and charged, yet no accommodations were available upon arrival. We understand how upsetting this situation must have been, especially after arranging travel late at night. We have shared your feedback with our entire team, as we take these types of comments seriously and want to ensure this does not happen again. We hope you will give us another chance to show you the hospitality you deserve on a future visit. Thank you for sharing this review and for being our guest. We wish you all the best with your travels. Sincerely,Hotel Management
1.0分
家庭亲子
展开
We arrived after a long day of air travel only to be told our reservations were no good and no rooms were available. In fact several customers were there with the exact same issue. The person onsite stated “that’s not my problem…call your booking agency” and went inside and locked herself in the hotel. Thankfully, ******* refunded my 160.00
展开
酒店回复: Dear Rafael, We sincerely apologize for the distress caused by the issues during your arrival. We understand how frustrating it must have been after a long day of travel, and regret that proper accommodations were not available. Your experience does not reflect the level of service we strive to provide. We appreciate you bringing this to our attention, as it helps us improve. We hope you will give us another opportunity in the future to provide a seamless and welcoming stay that meets your expectations.Sincerely,Hotel Management
1.0分
其他
Terrible Terrible Terrible
Made a reservation and went to check in, no rooms available. Host very rude and unprofessional.
展开
酒店回复: Dear Jeffrey, We sincerely apologize for the experience you encountered during your arrival. We understand how frustrating it must have been to arrive after making a reservation and find no accommodations available, especially when expecting a smooth check‑in. Your comments regarding the interaction with our staff are taken seriously, and we will share them with management to improved service. We truly regret the inconvenience caused and appreciate your feedback. It is our hope that you might consider giving us another opportunity in the future so we can provide a more positive and respectful experience.Sincerely,Hotel Management
1.0分
其他
展开
We booked online, but when we arrived the hotel had been booked all afternoon. They didn’t even have a place where we could regroup before heading somewhere else.
展开
酒店回复: Dear Christine,We sincerely apologize for the inconvenience you experienced upon arrival. It is disappointing that your reservation was not honored and that there was no space provided for you to regroup before making alternate arrangements. We understand how frustrating and disappointing this must have been, especially after planning your stay in advance. We have discussed your concerns with the appropriate staff members to ensure we better serve our guests. Thank you for providing us with your honest feedback, and we hope we will have another chance to provide you with better service the next time you visit this area.Sincerely,Hotel Management
1.0分
其他
展开
We arrived at 10 pm and the lobby’s door was closed. It was a group of about 10 people waiting outside. All of us with paid reservations.
After 20 minutes of nocking the door, the employee from inside waved her hands telling us: we are full!!!!
Not even open the door or talk face to face with us . So, now look for a room at 11 pm Saturday night with children!!
Then the refund process with ******* took half an hour. No other solutions.
展开
酒店回复: Dear Eduard, We truly regret the inconvenience you experienced upon arrival, especially late at night with your family. We understand how stressful this situation must have been and sincerely apologize for the lack of communication and assistance. Your feedback is important and will be shared with our team to help prevent such occurrences. We appreciate you bringing this to our attention, and we hope you’ll consider giving us another opportunity in the future to deliver a more seamless and welcoming experience that reflects the high standards we aim to uphold.Sincerely,Hotel Management
还可以吧。
没有热水
没有电视遥控器
没有空调？！？
This place is terrible. The staff was very pleasant and available, and it’s cheap. Bed was ok, tv worked. No clue about WiFi or breakfast, didn’t even bother. But it’s falling apart. What looks like black mold in the shower grout/caulk, stained and cut counter tops, cabinet doors that don’t fit, stiff faucets. Seemed ‘clean’ and didn’t stink, but stained holy towels, light stains on sheets. Battery cover falling off the remote, light switch that does nothing. This place appears to be more like cheap housing and a pay by the hour than a vacation/travellers property. Our keys got cancelled one day because they had our ‘renewal/payment date in wrong. I had to clarify we were not ‘regular residents’ and booked for four nights only. It was really weird. A bit sketchy feeling but didn’t have issues.
The room was dirty. I didn’t even want to use the shower. I was unable to carry my bag up the steps to the 2nd floor. No 1st floor rooms and no elevator.
The staff is so kind and so generous to my kids and I when I really needed a bit of a break and simply someone being nice to me because life is not being kind to us right now. If anything in our world because you did sincerely thank you
I booked this right at midnight and got to the hotel and said they were fully booked in. My payment went through. So I paid for a place that I didn’t even stay.
We arrived after a long day of air travel only to be told our reservations were no good and no rooms were available. In fact several customers were there with the exact same issue. The person onsite stated “that’s not my problem…call your booking agency” and went inside and locked herself in the hotel. Thankfully, ******* refunded my 160.00
Terrible Terrible Terrible
Made a reservation and went to check in, no rooms available. Host very rude and unprofessional.
We booked online, but when we arrived the hotel had been booked all afternoon. They didn’t even have a place where we could regroup before heading somewhere else.
We arrived at 10 pm and the lobby’s door was closed. It was a group of about 10 people waiting outside. All of us with paid reservations.
After 20 minutes of nocking the door, the employee from inside waved her hands telling us: we are full!!!!
Not even open the door or talk face to face with us . So, now look for a room at 11 pm Saturday night with children!!
Then the refund process with ******* took half an hour. No other solutions.