Got there to check in to are hotel and some guy was sleeping in our room the staff called the police told us to to come back cause they had to clean are room again. I left came back and they had switched are room to another one. When i walked in room the floor was soaked and the room had mold on the ceiling /smelled like mold on top of the i watched the employee take floor fans out of rhe room and yell at the cleanning staff whitch she clearly thought i could not speak a different language but she was wrong. Very disrespectful. I tried to explain the room was nasty and the floor was soaked and mold on the walls and she told me there was no mold and the floor was dry. Iam a nurse and husband is a contractor we know what we saw we took pictures and video and sending it to the health department. We did not stay and u pray no one gets sick from staying there.
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酒店回复: Hello nicole,Thank you for sharing your experience with us. We take guest feedback seriously, and your concerns about cleanliness and maintenance have been noted. It's disheartening to hear that your stay did not meet your expectations, and we appreciate you bringing these issues to our attention. The health and safety of our guests are of utmost importance, and we encourage you to reach out to management for further discussion on this matter. Thank you again for your feedback as it helps us improve.
4.0分
其他
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I was a guest on two separate days and had two different rooms for each stay. I had room 316 on Thursday, 9/25/2025 and that room was nice. I had room 110 on Sunday, 9/28/2025 and that room had a broken shower fixture (tray) and the shower drain was also broke.
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酒店回复: Hello Marc,Thank you for sharing your experience with us. We’re glad to hear you enjoyed your stay in room 316. However, we regret that your second room did not meet your expectations due to the issues you encountered. Your feedback is valuable, and we will ensure that it is forwarded to the appropriate team for further review. We appreciate your understanding and hope to have the opportunity to welcome you back in the future.
2.0分
其他
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Mold inside closet, room was damp and smelled damp. Hallway smelled damp. Had to ask for breakfast supplies like napkins and plates. No attendant was keeping up with things and keeping breakfast goods stocked.
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酒店回复: Hello Valerie,Thank you for your feedback regarding your recent stay. We appreciate you bringing your concerns to our attention, as they help us improve our services. We will ensure that our team is made aware of the issues you mentioned, including the breakfast supplies and the overall maintenance of the common areas. Your experience is important to us, and we hope your future travels are more enjoyable.
3.0分
其他
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I doubted the true cleanliness of the room when I got into bed and there was no top sheet. The fact there was a restaurant on the property was a big plus. No handicapped double beds room needs to be addressed. Otherwise, it was fine for a night.
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酒店回复: Hello Christine,Thank you for sharing your feedback. We appreciate your comments regarding the room setup and the availability of the restaurant. Your insights are valuable, as we continuously strive to enhance our guest experience. We will certainly take your observations into account as we evaluate our amenities and services. We hope to welcome you back for another stay in the future, where we aim to provide an even better experience.
4.0分
家庭亲子
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Lots of places to eat nearby, within a few blocks. Also a Super Target near the hotel. Free breakfast is always nice. The room wasnt the cleanest but I rated it 4 out of 5 stars. I was given a complimentary upgrade for a room so that the two rooms I booked were on the same floor. That was unexpected and greatly appreciated because the upgrade was a bit larger. The staff were all very nice. There was a problem with my key card on day 2 but I figured it was because I was given the upgrade. The staff fixed the issue quickly so it was fine. All in all I was very happy with my stay and I could see myself booking with them again.
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酒店回复: Hello Jeremy, Thank you for your thoughtful review! We’re glad to hear that you enjoyed the convenient dining options, complimentary breakfast, and appreciated the room upgrade. Your feedback about the room's cleanliness will be shared with our team as we continually strive to improve. We're also pleased that our staff was able to assist with the key card issue promptly. We look forward to welcoming you back for another stay in the future!
3.0分
其他
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Hotel was just ok, was clean, felt safe, bed was comfortable, pillows lumpy but had a damp feeling on the floor. Breakfast selections and nutritional value were minimal. If you are going to offer breakfast have some nutritional value vs. packaged foods that have no nutrition.
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酒店回复: Hello Doug, Thank you for your feedback. We're glad to hear that you felt safe and found the bed comfortable during your stay. Your comments about the dampness on the floor and breakfast options will be shared with management as part of our ongoing efforts to improve. We appreciate your insights on nutritional offerings and will take them into consideration for future enhancements. Your experience is important to us and helps us serve our guests better.
3.0分
家庭亲子
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Overall clean and rooms were quiet. Beds were comfy and shower had great water pressure. Staff was VERY nice and tremendously patient with an elderly guest in front of me who was looking for a room to stay for the night. Above and beyond to help them and made sure they understood. Would stay at this particular location again.
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酒店回复: Hello Krista,Thank you for your positive feedback! We’re delighted to hear that you enjoyed the cleanliness of the rooms, the comfort of the beds, and the attentive service provided by our staff. It’s wonderful to know that our team went above and beyond to assist all guests. We appreciate your kind words and look forward to welcoming you back on your next visit. Your satisfaction is important to us!
3.0分
商务出差
Older hotel, clean, updated. The hot tub was kind of old and gross, the breakfast was just ok but, the hotel served it’s purpose and was clean.
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酒店回复: Hello Amber,Thank you for sharing your thoughts. We appreciate your feedback regarding the hot tub and breakfast offerings. It's great to hear that you found the hotel clean and updated to your liking. We continually strive to enhance our guest experience and will take your comments into consideration for future improvements. We hope to welcome you back soon for an even more enjoyable stay.
3.0分
家庭亲子
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The pool area needs some more TLC. The pool and whirlpool tiling needs some hand scrubbing and/or fixing. The white paint in the pool area could use another coat. The breakfast is alright. The room was decent. One of the curtains needs some fixing. Beds more good.
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酒店回复: Hello Emily,Thank you for your feedback regarding the pool area and other aspects of your stay. We appreciate your observations about the pool tiling, paint, and room details, as this information is valuable for our ongoing maintenance efforts. We're glad to hear you found the bed comfortable and appreciated the decency of your room. Your comments will be shared with the team to help improve our guest experience.
5.0分
情侣出游
The breakfast area was clean! Breakfast choice changed every other day. Loved the pancakes too.
Pool was big but bathroom under construction
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酒店回复: Hello Monika,Thank you for your feedback! We're thrilled to hear you enjoyed the cleanliness of the breakfast area and the variety in the menu, especially the pancakes. We appreciate your patience regarding the pool area, as we continuously work to enhance our facilities. Your comments help us improve our guest experience, and we appreciate you sharing them. We hope to welcome you back for another stay in the future!
Got there to check in to are hotel and some guy was sleeping in our room the staff called the police told us to to come back cause they had to clean are room again. I left came back and they had switched are room to another one. When i walked in room the floor was soaked and the room had mold on the ceiling /smelled like mold on top of the i watched the employee take floor fans out of rhe room and yell at the cleanning staff whitch she clearly thought i could not speak a different language but she was wrong. Very disrespectful. I tried to explain the room was nasty and the floor was soaked and mold on the walls and she told me there was no mold and the floor was dry. Iam a nurse and husband is a contractor we know what we saw we took pictures and video and sending it to the health department. We did not stay and u pray no one gets sick from staying there.
I was a guest on two separate days and had two different rooms for each stay. I had room 316 on Thursday, 9/25/2025 and that room was nice. I had room 110 on Sunday, 9/28/2025 and that room had a broken shower fixture (tray) and the shower drain was also broke.
Mold inside closet, room was damp and smelled damp. Hallway smelled damp. Had to ask for breakfast supplies like napkins and plates. No attendant was keeping up with things and keeping breakfast goods stocked.
I doubted the true cleanliness of the room when I got into bed and there was no top sheet. The fact there was a restaurant on the property was a big plus. No handicapped double beds room needs to be addressed. Otherwise, it was fine for a night.
Lots of places to eat nearby, within a few blocks. Also a Super Target near the hotel. Free breakfast is always nice. The room wasnt the cleanest but I rated it 4 out of 5 stars. I was given a complimentary upgrade for a room so that the two rooms I booked were on the same floor. That was unexpected and greatly appreciated because the upgrade was a bit larger. The staff were all very nice. There was a problem with my key card on day 2 but I figured it was because I was given the upgrade. The staff fixed the issue quickly so it was fine. All in all I was very happy with my stay and I could see myself booking with them again.
Hotel was just ok, was clean, felt safe, bed was comfortable, pillows lumpy but had a damp feeling on the floor. Breakfast selections and nutritional value were minimal. If you are going to offer breakfast have some nutritional value vs. packaged foods that have no nutrition.
Overall clean and rooms were quiet. Beds were comfy and shower had great water pressure. Staff was VERY nice and tremendously patient with an elderly guest in front of me who was looking for a room to stay for the night. Above and beyond to help them and made sure they understood. Would stay at this particular location again.
Older hotel, clean, updated. The hot tub was kind of old and gross, the breakfast was just ok but, the hotel served it’s purpose and was clean.
The pool area needs some more TLC. The pool and whirlpool tiling needs some hand scrubbing and/or fixing. The white paint in the pool area could use another coat. The breakfast is alright. The room was decent. One of the curtains needs some fixing. Beds more good.
The breakfast area was clean! Breakfast choice changed every other day. Loved the pancakes too.
Pool was big but bathroom under construction