酒店回复: Thank you for giving us a chance despite your first impression—and for taking the time to share such a thoughtful review!We’re so glad your room was comfortable and odor-free (we’re proud of that!) and especially thrilled to hear how much you enjoyed our breakfast. Our team works hard to make mornings a little brighter, so it means a lot to know you were pleasantly surprised.We know the building has some age on it, but we like to think it still has a bit of charm—and we’re always working to improve. We hope to welcome you back for another stay (and another round of waffles)!
1.0分
其他
原文
翻译提供方：Google
唯一的问题是他们向我收取了双倍费用
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酒店回复: Thank you for sharing your feedback, and we apologize for the issue with the billing. This is certainly not the experience we want you to have. Thank you for reaching out to us directly so we could look into this and resolve the matter as quickly as possible. We appreciate your patience and glad we could make things right for you.
4.0分
其他
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The person checking us in was very efficient and friendly. The rooms have been modernized in the beds were comfortable. The breakfast could use a bit of sprucing up.
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酒店回复: Thank you for taking the time to share your feedback. We're happy to hear you had a smooth check-in experience and that you found the rooms modern and the beds comfortable! We also appreciate your comments about breakfast—it's an area we're always looking to improve, and your input helps guide those efforts. We hope to have the opportunity to welcome you back and provide an even better stay next time.
2.0分
其他
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Hotel staff friendly. BUT…Uncomfortable beds, outdated super small room, and multiple stains on white duvet cover/comforter. Ick. Dehumidifiers running in hallways but still musty. No elevator. Hotel had good reviews when I booked it, so I was very disappointed for $137/ night. Pick any other hotel in Alexandria.
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酒店回复: Thank you for taking the time to share your feedback. While we’re glad to hear our staff made a positive impression, we’re truly sorry to learn that the rest of your experience fell short of expectations.We sincerely apologize for the condition of the room and any discomfort you experienced. Cleanliness and comfort are top priorities for us, and it’s clear we missed the mark during your stay. We also understand how the lack of an elevator and the musty atmosphere in the hallways could have added to your frustration — especially at the rate you paid.Your comments have been shared with our housekeeping and maintenance teams to ensure improvements are made. We value your input and will use it to better serve our future guests.If you're open to giving us another chance, we’d appreciate the opportunity to provide you with a stay that better reflects the standards we strive for.
4.0分
情侣出游
Good location and reasonable price. Room clean but carpets have to go. Humid so funky smell and moist carpets.
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酒店回复: Thank you for sharing your experience with us. I’m glad you found our location convenient and the price reasonable, and I appreciate you noting that your room was clean.That said, I also hear your concerns about the carpets and humidity. We know this can impact the overall feel of the room, and we’re actively working on updates and solutions to improve both the flooring and air quality. Your feedback reinforces that this is the right area for us to focus on.We appreciate you staying with us and hope to welcome you back for an even better experience next time.
2.0分
其他
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The TV didn't work. I was hoping to watch college football after a long day and the cable was out, or something. Very disappointing. Staff was notified, but nothing was done. Everything else was fine.
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酒店回复: Thank you for your feedback. We're truly sorry that the TV wasn’t working during your stay — we understand how frustrating that must have been, especially when you were looking forward to relaxing with a college football game. As you mentioned, our team did contact the cable company as soon as we were made aware of the issue, but unfortunately, it was a service outage on their end that was beyond our control. We sincerely apologize for the inconvenience and appreciate your understanding. We're glad to hear that everything else met your expectations, and we hope to have the chance to provide a better experience on your next visit
4.0分
商务出差
A bit dated but affordable. The bed was comfortable but there was a metal piece under the bed that was noisy and rattling. Room# 237. Staff was very friendly!
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酒店回复: Thank you for your feedback and for staying with us! We're glad to hear you found the room affordable and the bed comfortable, and we truly appreciate your kind words about our friendly staff. We apologize for the noise issue caused by the metal piece under the bed in Room 237 — we’ve addressed this with our maintenance team to ensure it’s resolved for future guests. Your input helps us improve, and we hope to welcome you back again soon!
4.0分
商务出差
Okay
Ran out of bacon for breakfast.
The stay was good enough for the money.
Good enough for me to come back a second time.
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酒店回复: Thank you for staying with us again and for sharing your feedback! We’re glad to hear you found your stay to be a good value and that you’d return—that means a lot to us. I’m sorry we ran short on bacon during breakfast this time. We know that’s an important part of starting the day right, and I’ll be working with my breakfast team to make sure we’re stocked better going forward.We look forward to welcoming you back for your third visit—and next time, we’ll have the bacon ready! 🥓
1.0分
其他
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This was motel (not a hotel imo) was very stinky. They definitely are having some serious moisture control issues there. We had to keep our room AC at 61 to try to take the dampness out ot the room. There is no pool contribting to the dampness. The enitre community was booked so we were stuck at this location. We only were there for sleeping at night. We would never stay there again. I initially thought it looked okay because of the updated floors. It was not okay. Floors felt wet, bedding was terrible. They need some serious work there.
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酒店回复: Thank you for taking the time to share your feedback. We sincerely apologize for the experience you had during your stay. What you described is certainly not the standard we aim to provide, and we’re sorry to hear that the room conditions were not acceptable.We appreciate you bringing the moisture issue to our attention. While we are aware of some ongoing challenges, your specific comments help us better understand how they are affecting our guests. We are currently assessing our HVAC and dehumidification systems to ensure a more comfortable environment moving forward.It’s also disappointing to hear that the bedding and overall comfort of the room didn’t meet expectations, especially after the flooring updates we’ve recently made. We understand that aesthetics alone are not enough, and we’re committed to addressing both comfort and cleanliness more thoroughly.Again, we truly regret that your stay was not a pleasant one. We hope you’ll consider giving us another chance in the future, once improvements have been made. Safe travels.
3.0分
其他
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Very Soggy
Unfortunately the hotel was soggy. The carpet was humid and the air was very humid. There was a fan going towards the basement and a dehumidifier running by the front desk.
The eating area is very small for the amount of clientele in the building.
We won’t be back.
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酒店回复: Thank you for sharing your feedback. I'm very sorry to hear about the issues you experienced during your stay — especially the concerns with humidity and overall comfort. This is certainly not the impression we want our guests to leave with.We understand how important a clean, comfortable, and well-maintained environment is, and I regret that we fell short in meeting those expectations. Your comment regarding the breakfast area is also noted, and we recognize the importance of providing enough space for all our guests to enjoy their morning.Please know that your feedback has been shared with our team so we can address these concerns and prevent similar situations for future guests. While I understand your decision not to return, I sincerely hope you might consider giving us another opportunity in the future to provide the experience you deserve.
酒店设施比较老旧，走廊不太舒适，但房间还不错，没有异味，这与我入住时的预期完全相反！
早餐很惊喜，虽然用餐区不大，但早餐的种类却让我惊喜！在同级别酒店中，早餐算是最好的之一了。
总之，与第一印象相反，我非常享受这次入住体验。
唯一的问题是他们向我收取了双倍费用
The person checking us in was very efficient and friendly. The rooms have been modernized in the beds were comfortable. The breakfast could use a bit of sprucing up.
Hotel staff friendly. BUT…Uncomfortable beds, outdated super small room, and multiple stains on white duvet cover/comforter. Ick. Dehumidifiers running in hallways but still musty. No elevator. Hotel had good reviews when I booked it, so I was very disappointed for $137/ night. Pick any other hotel in Alexandria.
Good location and reasonable price. Room clean but carpets have to go. Humid so funky smell and moist carpets.
The TV didn't work. I was hoping to watch college football after a long day and the cable was out, or something. Very disappointing. Staff was notified, but nothing was done. Everything else was fine.
A bit dated but affordable. The bed was comfortable but there was a metal piece under the bed that was noisy and rattling. Room# 237. Staff was very friendly!
Okay
Ran out of bacon for breakfast.
The stay was good enough for the money.
Good enough for me to come back a second time.
This was motel (not a hotel imo) was very stinky. They definitely are having some serious moisture control issues there. We had to keep our room AC at 61 to try to take the dampness out ot the room. There is no pool contribting to the dampness. The enitre community was booked so we were stuck at this location. We only were there for sleeping at night. We would never stay there again. I initially thought it looked okay because of the updated floors. It was not okay. Floors felt wet, bedding was terrible. They need some serious work there.
Very Soggy
Unfortunately the hotel was soggy. The carpet was humid and the air was very humid. There was a fan going towards the basement and a dehumidifier running by the front desk.
The eating area is very small for the amount of clientele in the building.
We won’t be back.