酒店回复: Thank you for giving us a chance despite your first impression—and for taking the time to share such a thoughtful review!We’re so glad your room was comfortable and odor-free (we’re proud of that!) and especially thrilled to hear how much you enjoyed our breakfast. Our team works hard to make mornings a little brighter, so it means a lot to know you were pleasantly surprised.We know the building has some age on it, but we like to think it still has a bit of charm—and we’re always working to improve. We hope to welcome you back for another stay (and another round of waffles)!
1.0分
其他
原文
翻译提供方：Google
唯一的问题是他们向我收取了双倍费用
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酒店回复: Thank you for sharing your feedback, and we apologize for the issue with the billing. This is certainly not the experience we want you to have. Thank you for reaching out to us directly so we could look into this and resolve the matter as quickly as possible. We appreciate your patience and glad we could make things right for you.
5.0分
其他
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I enjoyed my room! My bed was super comfortable and I relaxed with a good tv show. Lots of space in room and bathroom for people with physical handicaps. There was a nice sized lazyboy chair in the room - great for someone with mobility issues.
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酒店回复: Thank you so much for taking the time to share your wonderful feedback! I’m thrilled to hear that you enjoyed your room and were able to relax comfortably during your stay.It’s great to know the spacious layout, accessible bathroom, and the recliner added to your comfort—those features are especially important for guests with mobility needs, and I’m glad they made a positive difference for you.We truly appreciate your 10/10 review and hope to welcome you back the next time you’re in Alexandria!
3.0分
家庭亲子
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The room was old but clean, and I enjoyed my stay overall. However, we did have a fly in the room and the beds were not very comfy. Breakfast could have had more options. I don’t think it’s worth the price I paid, but I felt safe and it was clean.
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酒店回复: Thank you for taking the time to share your feedback with us. While we're pleased to hear that you felt safe, appreciated the cleanliness of the room, and enjoyed your stay overall, we're genuinely sorry that other aspects did not meet your expectations.We regret that the comfort of the beds, the presence of a fly in the room, and the variety of breakfast options impacted your experience. Your comment about value is also noted, and we understand how important it is to feel you’ve received a stay that reflects the price paid.Please know that your feedback is invaluable—it helps us identify areas for improvement so we can provide a better experience for future guests. We hope to have another opportunity to welcome you back and show you the improvements we’re working on.
3.0分
朋友出游
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The room was adequate and the air conditioning was great. The shower was terrible with little water pressure and the temp was either cold or scalding hot. Breakfast looked good, but didn't try it. Hotel is older and had a "smell, but overall was fine to sleep for a couple nights.
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酒店回复: Thank you for taking the time to share your feedback. I’m glad to hear the air conditioning kept you comfortable and that breakfast looked inviting, even if you didn’t have a chance to try it. I’m truly sorry about the shower experience — that’s not the standard we strive for. We’ve already asked our maintenance team to inspect and address the water pressure and temperature balance in that room.We appreciate your honest comments about the property’s age as well; our team is continually working on updates and deep-clean projects to ensure a fresher, more comfortable stay for all our guests. I hope you’ll consider giving us another try in the future so we can provide a smoother experience from start to finish.
4.0分
其他
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The person checking us in was very efficient and friendly. The rooms have been modernized in the beds were comfortable. The breakfast could use a bit of sprucing up.
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酒店回复: Thank you for taking the time to share your feedback. We're happy to hear you had a smooth check-in experience and that you found the rooms modern and the beds comfortable! We also appreciate your comments about breakfast—it's an area we're always looking to improve, and your input helps guide those efforts. We hope to have the opportunity to welcome you back and provide an even better stay next time.
2.0分
其他
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Hotel staff friendly. BUT…Uncomfortable beds, outdated super small room, and multiple stains on white duvet cover/comforter. Ick. Dehumidifiers running in hallways but still musty. No elevator. Hotel had good reviews when I booked it, so I was very disappointed for $137/ night. Pick any other hotel in Alexandria.
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酒店回复: Thank you for taking the time to share your feedback. While we’re glad to hear our staff made a positive impression, we’re truly sorry to learn that the rest of your experience fell short of expectations.We sincerely apologize for the condition of the room and any discomfort you experienced. Cleanliness and comfort are top priorities for us, and it’s clear we missed the mark during your stay. We also understand how the lack of an elevator and the musty atmosphere in the hallways could have added to your frustration — especially at the rate you paid.Your comments have been shared with our housekeeping and maintenance teams to ensure improvements are made. We value your input and will use it to better serve our future guests.If you're open to giving us another chance, we’d appreciate the opportunity to provide you with a stay that better reflects the standards we strive for.
4.0分
情侣出游
Good location and reasonable price. Room clean but carpets have to go. Humid so funky smell and moist carpets.
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酒店回复: Thank you for sharing your experience with us. I’m glad you found our location convenient and the price reasonable, and I appreciate you noting that your room was clean.That said, I also hear your concerns about the carpets and humidity. We know this can impact the overall feel of the room, and we’re actively working on updates and solutions to improve both the flooring and air quality. Your feedback reinforces that this is the right area for us to focus on.We appreciate you staying with us and hope to welcome you back for an even better experience next time.
2.0分
其他
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The TV didn't work. I was hoping to watch college football after a long day and the cable was out, or something. Very disappointing. Staff was notified, but nothing was done. Everything else was fine.
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酒店回复: Thank you for your feedback. We're truly sorry that the TV wasn’t working during your stay — we understand how frustrating that must have been, especially when you were looking forward to relaxing with a college football game. As you mentioned, our team did contact the cable company as soon as we were made aware of the issue, but unfortunately, it was a service outage on their end that was beyond our control. We sincerely apologize for the inconvenience and appreciate your understanding. We're glad to hear that everything else met your expectations, and we hope to have the chance to provide a better experience on your next visit
4.0分
商务出差
A bit dated but affordable. The bed was comfortable but there was a metal piece under the bed that was noisy and rattling. Room# 237. Staff was very friendly!
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酒店回复: Thank you for your feedback and for staying with us! We're glad to hear you found the room affordable and the bed comfortable, and we truly appreciate your kind words about our friendly staff. We apologize for the noise issue caused by the metal piece under the bed in Room 237 — we’ve addressed this with our maintenance team to ensure it’s resolved for future guests. Your input helps us improve, and we hope to welcome you back again soon!
酒店设施比较老旧，走廊不太舒适，但房间还不错，没有异味，这与我入住时的预期完全相反！
早餐很惊喜，虽然用餐区不大，但早餐的种类却让我惊喜！在同级别酒店中，早餐算是最好的之一了。
总之，与第一印象相反，我非常享受这次入住体验。
唯一的问题是他们向我收取了双倍费用
I enjoyed my room! My bed was super comfortable and I relaxed with a good tv show. Lots of space in room and bathroom for people with physical handicaps. There was a nice sized lazyboy chair in the room - great for someone with mobility issues.
The room was old but clean, and I enjoyed my stay overall. However, we did have a fly in the room and the beds were not very comfy. Breakfast could have had more options. I don’t think it’s worth the price I paid, but I felt safe and it was clean.
The room was adequate and the air conditioning was great. The shower was terrible with little water pressure and the temp was either cold or scalding hot. Breakfast looked good, but didn't try it. Hotel is older and had a "smell, but overall was fine to sleep for a couple nights.
The person checking us in was very efficient and friendly. The rooms have been modernized in the beds were comfortable. The breakfast could use a bit of sprucing up.
Hotel staff friendly. BUT…Uncomfortable beds, outdated super small room, and multiple stains on white duvet cover/comforter. Ick. Dehumidifiers running in hallways but still musty. No elevator. Hotel had good reviews when I booked it, so I was very disappointed for $137/ night. Pick any other hotel in Alexandria.
Good location and reasonable price. Room clean but carpets have to go. Humid so funky smell and moist carpets.
The TV didn't work. I was hoping to watch college football after a long day and the cable was out, or something. Very disappointing. Staff was notified, but nothing was done. Everything else was fine.
A bit dated but affordable. The bed was comfortable but there was a metal piece under the bed that was noisy and rattling. Room# 237. Staff was very friendly!