酒店回复: On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.Should you need additional support, please do not hesitate to reach out to us.
1.0分
其他
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Major renovation, it was a construction site. Outside doors not secured. Condition of the room was really bad and there was lots of noise in the walkway at night. They should probably not be accepting reservations during the renovation
1.0分
商务出差
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I feel completely defrauded by ******* and like they stole my money. I booked trusting *******, but the hotel was under construction, dirty, and unacceptable. Neither ******* nor the hotel mentioned the renovations in the listing. Unfortunately, I arrived at midnight with no other options, but I had to leave the next day feeling sick and allergic. Now they refuse to refund me. Either the hotel or ******* must take responsibility. Thieves
3.0分
其他
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Construction needs to have set hours if your going to have people staying there b/c here banging and clanging at 4& 5 in the morning was very inconsiderate for the people staying there.
And the stale water smell is very off putting while me and my fiance’ stayed there for that weekend…and just overall need new beds they where not very comfortable…but overall it was cleaned nicely…they just need to rush the repairs/ constuction and make rooms feel more “roomy & at home”
3.0分
其他
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His stay was better I see the upgrades happening. I will stay again. The you man at the desk when I arrive was not friendly at all. Seems to me I was bothering him. Had same room I had last stay before being move to another one. Room 220 was better this time no smoke smell and I can see out the windows. I love the upgrades though can’t wait to see what it looks like when done.
1.0分
其他
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We asked for a non smoking room, the whole building smelled like cigarettes and more. The building was also being remodeled, we were not told and our room had holes in the ceiling. The bathroom tub had mold.
5.0分
其他
The hotel was remodeling ( beginning stages ) the bed (king ) needs to be replaced asap.
1.0分
其他
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Gave no warning of construction!
The hotel was under construction and we were not given no warning. It was a mess. We checked out a day early and tried to give them a heads up the day after we checked in to see if we can get a refund for the one day and they said just tell the person tomorrow when you check out. The staff has the personality of a rock! This was our 2nd stay and won't be coming back. They should let guest know about the mess they are coming too.
1.0分
其他
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It was NOT disclosed that this hotel was under complete construction. We had to enter from the side which was NEVER locked as it was also under construction. Pool was open but had a lot of debree floating. The hallways stunk! Staff was nice. But everything else was old dirty and smelled bad!!!
住在这儿的体验一直都很好，从没遇到过什么不愉快。就是受不了那些把衣服扔在洗衣房不管的人。
不准用餐
Major renovation, it was a construction site. Outside doors not secured. Condition of the room was really bad and there was lots of noise in the walkway at night. They should probably not be accepting reservations during the renovation
I feel completely defrauded by ******* and like they stole my money. I booked trusting *******, but the hotel was under construction, dirty, and unacceptable. Neither ******* nor the hotel mentioned the renovations in the listing. Unfortunately, I arrived at midnight with no other options, but I had to leave the next day feeling sick and allergic. Now they refuse to refund me. Either the hotel or ******* must take responsibility. Thieves
Construction needs to have set hours if your going to have people staying there b/c here banging and clanging at 4& 5 in the morning was very inconsiderate for the people staying there.
And the stale water smell is very off putting while me and my fiance’ stayed there for that weekend…and just overall need new beds they where not very comfortable…but overall it was cleaned nicely…they just need to rush the repairs/ constuction and make rooms feel more “roomy & at home”
His stay was better I see the upgrades happening. I will stay again. The you man at the desk when I arrive was not friendly at all. Seems to me I was bothering him. Had same room I had last stay before being move to another one. Room 220 was better this time no smoke smell and I can see out the windows. I love the upgrades though can’t wait to see what it looks like when done.
We asked for a non smoking room, the whole building smelled like cigarettes and more. The building was also being remodeled, we were not told and our room had holes in the ceiling. The bathroom tub had mold.
The hotel was remodeling ( beginning stages ) the bed (king ) needs to be replaced asap.
Gave no warning of construction!
The hotel was under construction and we were not given no warning. It was a mess. We checked out a day early and tried to give them a heads up the day after we checked in to see if we can get a refund for the one day and they said just tell the person tomorrow when you check out. The staff has the personality of a rock! This was our 2nd stay and won't be coming back. They should let guest know about the mess they are coming too.
It was NOT disclosed that this hotel was under complete construction. We had to enter from the side which was NEVER locked as it was also under construction. Pool was open but had a lot of debree floating. The hallways stunk! Staff was nice. But everything else was old dirty and smelled bad!!!