The staff is AMAZING! My flight landed at 9am and they were able to accommodate an early check-in. They were friendly and professional. My room was clean and fully stocked. Breakfast was great too.
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酒店回复: Thank you so much for your wonderful review! We’re thrilled to hear that our team was able to accommodate your early check-in and make your stay enjoyable. It’s great to know you found the room clean, well-stocked, and enjoyed the breakfast. Providing friendly and professional service is what we strive for every day, and your feedback means a lot to us.We look forward to welcoming you back on your next visit!Regards,La Quinta Inn & Suites Douglasville
1.0分
其他
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The room was flooded due to an internal building leak when we checked in. The staff were friendly and helped us book a room at another hotel nearby. I would like a refund.
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酒店回复: Thank you for sharing your feedback. We sincerely apologize for the inconvenience caused by the unexpected flood during your stay. Our team acted quickly to assist by arranging accommodations at our sister property and upgrading your room type. A full refund was processed the same night. If you have not yet received the refund, please contact ******* directly, as they manage the payment on their end. We appreciate your understanding and hope to welcome you back under better circumstances.Regards,La Quinta Inn & Suites Douglasville
2.0分
其他
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My check in late Wednesday into Thursday was great. Room was clean. I did notice an earring back was made up in between the sheets. After a day out on Friday we came back to the hallway carpet flooded with water right infront of our room. Upon entering the room the water had reached the hall inside and half of the bathroom floor. There was water leaking from the ceiling overtop of our 1 window with the heating system on it. I went to the front desk and reported the flooding & asked for towels to get up the water. Another person staying said the flood originated on his 5th floor so for it to be a huge water flood spot on ground level there was something seriously wrong going on. Around 9:30pm a man came around to check the room he opened the heater up messed with something closed it back up & left. The floor by the window was wet so we had to move our stuff away. Saturday I went morning before we left I went to the clerk & asked if cleaning could please clean our room & made sure the do not disturb sign was off the door. We returned that night to an unclean room. I was told from the first incident we would be discounted in charges due to the flooding & now another issue. Sunday morning the bathroom sink was leaking underneath. I have yet to see any discount or refund the stay was charged in full. Horribly managed and a huge inconvenience.
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酒店回复: Thank you for sharing your detailed feedback. We sincerely apologize for the multiple issues you encountered during your stay, including the flooding, maintenance concerns, and lack of housekeeping service. This is far from the experience we strive to provide our guests.We truly regret the inconvenience and appreciate your patience during these unexpected circumstances. Your comments will be shared with our team to ensure improvements are made.Regards,La Quinta Inn & Suites Douglasville
3.0分
商务出差
The room was not serviced during our stay and unfortunately we had a couple next to us who were in some verbal argument that kept us up.
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酒店回复: Thank you for sharing your feedback. We’re truly sorry that your room was not serviced during your stay and that you experienced noise disturbances from neighboring guests. This is not the experience we want for our guests.We appreciate you bringing this to our attention and will address these concerns with our team to prevent future occurrences. Please let us know if there’s anything we can do to make this right for you.Regards,La Quinta Inn & Suites Douglasville
2.0分
家庭亲子
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I have stayed at this same hotel MULTIPLE times now because we loved it so much…. This time? Not so much. First issue, there were boogers caked to the wall of our shower. Like 5 of them. Luckily I brought Clorox wipes with us. I cleaned what I found but I found more the morning of check out. Second, the shower drain didn’t work right. Every time we used the shower, it took 20 min before the water drained so it could be used again. Third, I needed a blanket on night two, the front desk didn’t have any. Fourth, the housekeeping. I appreciate them being on top of things BUT they came by at 9 am each day. On day 2, we needed some towels and garbage bags, the woman didn’t speak enough English to even be able to give me those things. On our 3rd morning (day of check out), once again 9am BUT SHE DIDNT EVEN KNOCK! She just swiped her key card and attempted to enter the room with us still in it. Check out isn’t even until 11! Luckily we had the top lock on so she couldn’t get in but she didn’t knock, didn’t announce herself, nothing. Just swiped her card and attempted entry. I even tried to speak with two different front desk attendants, they “took notes” but nothing else. I’m not saying we should be comped but this visit was ridiculous and idk if we will be back any time soon. They definitely need to get their housekeepers trained properly.
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酒店回复: Thank you for taking the time to share such detailed feedback about your recent stay. I want to sincerely apologize for the multiple issues you encountered, especially given that you’ve been a loyal guest with us in the past. It is very disappointing to hear that this visit did not reflect the standards you’ve come to expect from our hotel.The cleanliness concern in your shower is unacceptable, and I regret that you had to address it yourself. We are reviewing our housekeeping procedures to ensure that rooms are thoroughly inspected before guests arrive. The shower drain issue and lack of available blankets are also being addressed with our maintenance and front desk teams so that these basic amenities are always ready when needed.Regarding your experience with housekeeping, I am deeply sorry for the lack of communication and the inappropriate attempt to enter your room without knocking. This is not the level of professionalism we expect from our staff. We are reinforcing training immediately to ensure that all team members follow proper procedures, respect guest privacy, and communicate effectively.Your feedback is invaluable, and I assure you that we are taking corrective action in each of these areas. While I understand your frustration and hesitation to return, I hope you will allow us another opportunity to provide you with the comfortable, clean, and welcoming stay you deserve.
1.0分
其他
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Recently stayed in room 107 and it was the worse experience I have ever experienced. The amount of noise you can hear all night long as well in the morning. The amount of slamming.
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酒店回复: Thank you for taking the time to share your experience with us. I am truly sorry to hear that your stay in Room 107 was disrupted by excessive noise and door slamming. We understand how important a peaceful environment is, and I regret that we did not meet your expectations.Please know that we take this feedback seriously. We are reviewing the situation with our team to identify the source of the disturbances and will be implementing measures to minimize noise in that area of the property. Your comfort is our priority, and we are committed to ensuring that future stays are restful and enjoyable.We value your feedback as it helps us improve, and I hope you will consider giving us another opportunity to provide you with the quality experience you deserve. If you plan to return, I would be happy to personally assist with your reservation to ensure a quieter room location.
1.0分
其他
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There was a couple dozen lady bugs in my room. The first day the maintenance man came and collected them. The second day I found more lady bugs and a roach. Staff did nothing but jot down my room number. My stay was ruined by paranoia of taking home insects. Will never stay here or another La Quinta ever again.
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酒店回复: Thank you for bringing this matter to our attention. I want to sincerely apologize for the experience you had during your stay. Finding ladybugs and a roach in your room is unacceptable, and I regret that our response did not reassure you or resolve the issue to your satisfaction.While ladybugs are typically harmless, we understand that their presence along with any other insects can cause discomfort and concern. It is disappointing to hear that our team did not take stronger action after your initial report, and I apologize for the lack of follow-up. Please know that we are addressing this issue with our staff and pest-control partners to ensure that rooms are thoroughly inspected and treated so this does not happen again.Your feedback is invaluable in helping us improve, and I am truly sorry that your stay was negatively impacted. We hope you might reconsider and allow us another opportunity to provide you with the clean, comfortable, and worry-free experience you deserve.
4.0分
情侣出游
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Staff was exceptionally friendly. Room was clean. Breakfast was hot and delicious. The hotel was undergoing renovations and the front entrance door could not be used. This reduced the number of handicapped parking spaces. Thus making us walk a farther distance to enter and leave the building. The renovations look quite nice.
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酒店回复: Thank you so much for sharing your experience with us. We’re delighted to hear that you found our staff exceptionally friendly, your room clean, and breakfast hot and delicious. Providing a welcoming and comfortable stay is always our goal, and it’s wonderful to know we succeeded in those areas.We also appreciate your understanding as we complete our renovations. While we’re excited about the improvements, we regret that the temporary closure of the front entrance and reduced handicapped parking caused you to walk a farther distance. Your feedback is invaluable, and we’ll continue working to minimize any inconvenience during this process.It’s great to hear that you like how the renovations are coming along, and we look forward to welcoming you back soon to enjoy the finished results.
这次体验非常愉快，所有地方都一尘不染，员工们也都特别乐于助人。来自波多黎各的问候。希望能再次光临。
车辆很棒，沟通顺畅。
The staff is AMAZING! My flight landed at 9am and they were able to accommodate an early check-in. They were friendly and professional. My room was clean and fully stocked. Breakfast was great too.
The room was flooded due to an internal building leak when we checked in. The staff were friendly and helped us book a room at another hotel nearby. I would like a refund.
My check in late Wednesday into Thursday was great. Room was clean. I did notice an earring back was made up in between the sheets. After a day out on Friday we came back to the hallway carpet flooded with water right infront of our room. Upon entering the room the water had reached the hall inside and half of the bathroom floor. There was water leaking from the ceiling overtop of our 1 window with the heating system on it. I went to the front desk and reported the flooding & asked for towels to get up the water. Another person staying said the flood originated on his 5th floor so for it to be a huge water flood spot on ground level there was something seriously wrong going on. Around 9:30pm a man came around to check the room he opened the heater up messed with something closed it back up & left. The floor by the window was wet so we had to move our stuff away. Saturday I went morning before we left I went to the clerk & asked if cleaning could please clean our room & made sure the do not disturb sign was off the door. We returned that night to an unclean room. I was told from the first incident we would be discounted in charges due to the flooding & now another issue. Sunday morning the bathroom sink was leaking underneath. I have yet to see any discount or refund the stay was charged in full. Horribly managed and a huge inconvenience.
The room was not serviced during our stay and unfortunately we had a couple next to us who were in some verbal argument that kept us up.
I have stayed at this same hotel MULTIPLE times now because we loved it so much…. This time? Not so much. First issue, there were boogers caked to the wall of our shower. Like 5 of them. Luckily I brought Clorox wipes with us. I cleaned what I found but I found more the morning of check out. Second, the shower drain didn’t work right. Every time we used the shower, it took 20 min before the water drained so it could be used again. Third, I needed a blanket on night two, the front desk didn’t have any. Fourth, the housekeeping. I appreciate them being on top of things BUT they came by at 9 am each day. On day 2, we needed some towels and garbage bags, the woman didn’t speak enough English to even be able to give me those things. On our 3rd morning (day of check out), once again 9am BUT SHE DIDNT EVEN KNOCK! She just swiped her key card and attempted to enter the room with us still in it. Check out isn’t even until 11! Luckily we had the top lock on so she couldn’t get in but she didn’t knock, didn’t announce herself, nothing. Just swiped her card and attempted entry. I even tried to speak with two different front desk attendants, they “took notes” but nothing else. I’m not saying we should be comped but this visit was ridiculous and idk if we will be back any time soon. They definitely need to get their housekeepers trained properly.
Recently stayed in room 107 and it was the worse experience I have ever experienced. The amount of noise you can hear all night long as well in the morning. The amount of slamming.
There was a couple dozen lady bugs in my room. The first day the maintenance man came and collected them. The second day I found more lady bugs and a roach. Staff did nothing but jot down my room number. My stay was ruined by paranoia of taking home insects. Will never stay here or another La Quinta ever again.
Staff was exceptionally friendly. Room was clean. Breakfast was hot and delicious. The hotel was undergoing renovations and the front entrance door could not be used. This reduced the number of handicapped parking spaces. Thus making us walk a farther distance to enter and leave the building. The renovations look quite nice.