酒店回复: Dear Alan,Thank you so much for taking the time to rate your stay! We truly appreciate your positive rating—it’s a wonderful sign that you had a comfortable and enjoyable experience with us.Our team strives to deliver friendly service, amazing accommodations, and a welcoming atmosphere for every guest. It’s always encouraging to see that our efforts are reflected in high guest satisfaction.We hope to have the pleasure of welcoming you back again on your next trip. Whether it’s for a short stop or a longer stay, we’ll be here to make sure it’s just as seamless and relaxing.
5.0分
其他
原文
翻译提供方：Google
好的
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酒店回复: Dear Valued Guest,Thank you so much for taking the time to rate your stay! We truly appreciate your positive rating—it’s a wonderful sign that you had a comfortable and enjoyable experience with us.Our team strives to deliver friendly service, amazing accommodations, and a welcoming atmosphere for every guest. It’s always encouraging to see that our efforts are reflected in high guest satisfaction.We hope to have the pleasure of welcoming you back again on your next trip. Whether it’s for a short stop or a longer stay, we’ll be here to make sure it’s just as seamless and relaxing.
4.0分
其他
原文
翻译提供方：Google
好的
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酒店回复: Hi Martin,Thank you for taking the time to provide us with your feedback. We are happy to hear that you had a positive experience and enjoyed the majority of your stay. Your rating helps us identify our strengths and areas where we can improve to ensure that our guests feel welcomed and satisfied throughout their time with us. It is our goal to provide a seamless and convenient travel experience.We sincerely thank you for your review and for choosing our hotel. We eagerly await the opportunity to welcome you back in the future and provide you with another enjoyable stay.
5.0分
其他
原文
翻译提供方：Google
出色地
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酒店回复: Hi Gerson,Thank you for your positive rating. We are thrilled that you had a lovely experience during your recent stay at our hotel.Our team works hard to ensure that each guest feels comfortable and welcomed, so it brings us great joy to know that we succeeded in providing you with a pleasant and enjoyable stay. Your satisfaction is our ultimate goal, and your rating serves as a motivation for us to continue delivering exceptional service.It helps us understand the impact of our efforts and encourages us to maintain our high standards. We value your patronage and look forward to welcoming you back in the near future.Once again, thank you for choosing our hotel and for your positive feedback. We can't wait to see you again soon!
4.0分
朋友出游
My stay was good, but I think the rooms can use a little upgrading, starting with the curtains and can sure be good if the rooms had ironing board
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酒店回复: Hello CLAUDETTE,Thank you for your feedback regarding your recent stay. We appreciate your suggestions about upgrading the curtains and adding ironing boards to the rooms. Guest input is invaluable as it helps us enhance our offerings. We hope to have the opportunity to welcome you back in the future for an even better experience.
1.0分
其他
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As soon as I entered the room after check-in I. Immediately smelled as if animals were living in the room. I asked the front desk for air freshener which the she agreed to deliver but never delivered. I had to purchase my own candle & air freshener. Someone or something vomited/urunated in front of the door outside of the room. A roach was in the bathroom, they used a ***** of carpet as baseboard, the carpet was stained, & the blanket smelled like pets. I have nothing against pets but if the hotel charges a fee for guests to bring pets, room service needs to make sure it is clean after guests check-out. Speaking of room service, while we were gone room.service only emptied the trash. They never changed the sheets or gave us fresh towels. In my opinion I think that room service just do the bare minimum waiting on an opportunity if you know what I mean. The pictures & peice on the internet convinced me to book the reservation. I WAS CATFISHED!!!
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酒店回复: Hello Enide,Thank you for sharing your feedback regarding your recent stay. We regret to hear that your experience did not meet your expectations. Cleanliness and guest satisfaction are priorities for us, and we appreciate your observations which help us understand areas for improvement. Guest input is invaluable, and we'll ensure this feedback is shared with the appropriate departments for review. Thank you for taking the time to express your concerns.
3.0分
商务出差
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What I didn't like was the roaches in the bathroom. When you turned on the lights they scattered. Let the front desk know and was told the maintenance man would spray which made it worse.
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酒店回复: Hi Pamela,Thank you for bringing this to our attention. We sincerely apologize for the inconvenience caused by the presence of roaches in your bathroom and understand how unsettling this must have been. We’re sorry that the maintenance response did not resolve the issue and, in fact, made it worse.Please know that we take pest control very seriously and are working closely with a professional service to address this immediately. Your comfort and satisfaction are our top priorities, and we regret that we fell short during your stay.We appreciate your feedback and hope to have the opportunity to provide you with a much improved experience in the future.
3.0分
情侣出游
Facilities need updated, carpet in room was filthy and nasty. Ceiling in shower had mold and was peeling. Bedside lamp did not work.
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酒店回复: Hello Sheri,Thank you for sharing your feedback regarding your recent stay. We appreciate your comments about the facilities and will take them into consideration as we continue to evaluate and improve our guest experience. It's important to us that each guest has a comfortable stay, and we value your insights as they help us in our ongoing efforts to enhance our property. We hope you will consider staying with us again in the future.
1.0分
其他
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Horrible service
They did not put on line they were remodeling. I ended going to another hotel. The manager never called me back. The desk person said i couldn't get a refund. Extremely horrible experience!!
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酒店回复: Dear Michelle,We apologize for the inconvenience you experienced during your stay. We understand how disappointing it must have been to encounter unexpected renovations, and we regret that we did not communicate this clearly in advance. Additionally, we are sorry to hear that our customer service did not meet your expectations. Please know that we are reviewing our processes to ensure such situations are handled better in the future.We would appreciate the opportunity to make things right and hope you will give us another chance in the future.
非常棒的体验。我有孩子，这里很安静，正是我想要的。
不错的汽车旅馆。
好的
好的
出色地
My stay was good, but I think the rooms can use a little upgrading, starting with the curtains and can sure be good if the rooms had ironing board
As soon as I entered the room after check-in I. Immediately smelled as if animals were living in the room. I asked the front desk for air freshener which the she agreed to deliver but never delivered. I had to purchase my own candle & air freshener. Someone or something vomited/urunated in front of the door outside of the room. A roach was in the bathroom, they used a ***** of carpet as baseboard, the carpet was stained, & the blanket smelled like pets. I have nothing against pets but if the hotel charges a fee for guests to bring pets, room service needs to make sure it is clean after guests check-out. Speaking of room service, while we were gone room.service only emptied the trash. They never changed the sheets or gave us fresh towels. In my opinion I think that room service just do the bare minimum waiting on an opportunity if you know what I mean. The pictures & peice on the internet convinced me to book the reservation. I WAS CATFISHED!!!
What I didn't like was the roaches in the bathroom. When you turned on the lights they scattered. Let the front desk know and was told the maintenance man would spray which made it worse.
Facilities need updated, carpet in room was filthy and nasty. Ceiling in shower had mold and was peeling. Bedside lamp did not work.
Horrible service
They did not put on line they were remodeling. I ended going to another hotel. The manager never called me back. The desk person said i couldn't get a refund. Extremely horrible experience!!