酒店回复: Dear Alan,Thank you so much for taking the time to rate your stay! We truly appreciate your positive rating—it’s a wonderful sign that you had a comfortable and enjoyable experience with us.Our team strives to deliver friendly service, amazing accommodations, and a welcoming atmosphere for every guest. It’s always encouraging to see that our efforts are reflected in high guest satisfaction.We hope to have the pleasure of welcoming you back again on your next trip. Whether it’s for a short stop or a longer stay, we’ll be here to make sure it’s just as seamless and relaxing.
4.0分
其他
原文
翻译提供方：Google
好的
展开
酒店回复: Hi Martin,Thank you for taking the time to provide us with your feedback. We are happy to hear that you had a positive experience and enjoyed the majority of your stay. Your rating helps us identify our strengths and areas where we can improve to ensure that our guests feel welcomed and satisfied throughout their time with us. It is our goal to provide a seamless and convenient travel experience.We sincerely thank you for your review and for choosing our hotel. We eagerly await the opportunity to welcome you back in the future and provide you with another enjoyable stay.
5.0分
其他
原文
翻译提供方：Google
出色地
展开
酒店回复: Hi Gerson,Thank you for your positive rating. We are thrilled that you had a lovely experience during your recent stay at our hotel.Our team works hard to ensure that each guest feels comfortable and welcomed, so it brings us great joy to know that we succeeded in providing you with a pleasant and enjoyable stay. Your satisfaction is our ultimate goal, and your rating serves as a motivation for us to continue delivering exceptional service.It helps us understand the impact of our efforts and encourages us to maintain our high standards. We value your patronage and look forward to welcoming you back in the near future.Once again, thank you for choosing our hotel and for your positive feedback. We can't wait to see you again soon!
3.0分
商务出差
展开
What I didn't like was the roaches in the bathroom. When you turned on the lights they scattered. Let the front desk know and was told the maintenance man would spray which made it worse.
展开
酒店回复: Hi Pamela,Thank you for bringing this to our attention. We sincerely apologize for the inconvenience caused by the presence of roaches in your bathroom and understand how unsettling this must have been. We’re sorry that the maintenance response did not resolve the issue and, in fact, made it worse.Please know that we take pest control very seriously and are working closely with a professional service to address this immediately. Your comfort and satisfaction are our top priorities, and we regret that we fell short during your stay.We appreciate your feedback and hope to have the opportunity to provide you with a much improved experience in the future.
3.0分
情侣出游
Facilities need updated, carpet in room was filthy and nasty. Ceiling in shower had mold and was peeling. Bedside lamp did not work.
展开
酒店回复: Hello Sheri,Thank you for sharing your feedback regarding your recent stay. We appreciate your comments about the facilities and will take them into consideration as we continue to evaluate and improve our guest experience. It's important to us that each guest has a comfortable stay, and we value your insights as they help us in our ongoing efforts to enhance our property. We hope you will consider staying with us again in the future.
1.0分
其他
展开
Horrible service
They did not put on line they were remodeling. I ended going to another hotel. The manager never called me back. The desk person said i couldn't get a refund. Extremely horrible experience!!
展开
酒店回复: Dear Michelle,We apologize for the inconvenience you experienced during your stay. We understand how disappointing it must have been to encounter unexpected renovations, and we regret that we did not communicate this clearly in advance. Additionally, we are sorry to hear that our customer service did not meet your expectations. Please know that we are reviewing our processes to ensure such situations are handled better in the future.We would appreciate the opportunity to make things right and hope you will give us another chance in the future.
5.0分
商务出差
展开
It met my expectations
If you read the reviews, a lot of the reviews are people who were staying long-term and something happened to get them kicked out. For my stay, it was alright. I haul freight for a living and they had plenty of space for me to park. The hotel was what I expected. It was clean and comfortable, it had a microwave and mini fridge and the TV worked. So that was all I needed and I'll stay here again when I pass through.
展开
酒店回复: Dear Zachary,Thank you for your wonderful review! We’re glad to hear that your stay met your expectations and that you had a comfortable experience with us. We’re happy that our parking space and amenities suited your needs as a freight hauler. We look forward to welcoming you again on your next trip!
4.0分
其他
展开
Mr.
I enjoyed my stay. The continental breakfast that's offered is light and nutritious. The rooms are comfortable and I needed an ironing board and one was gotten for me right away. Convenience is such as that are paramount to me.
展开
酒店回复: Dear Marcus,Thank you for your kind review, Marcus! We’re pleased to hear that you enjoyed your stay and found the breakfast light and nutritious. It’s also great that we were able to assist with your ironing board request promptly. We truly appreciate your feedback and look forward to hosting you again soon.
1.0分
家庭亲子
展开
Staff and management was VERY rude unprofessional when I made a complaint about an insect being in the room. I booked my stay for two nights and did not stayed and was charged for property damage (towels were in the toilet bowl when I checked in) something that I was falsly accused of. It was a horrible experience after driving 16 hours to reach my destination with a long drive and two swollen painful feets.
展开
酒店回复: Dear Shatasha,Thank you for taking the time to share your feedback. We sincerely apologize for the experience you had during your stay. Your concerns regarding the insect and the handling of your complaint by staff are very concerning to us. This is certainly not the level of professionalism we aim to deliver, and we will address this with the team immediately.We also regret the misunderstanding surrounding the room condition and charges. Please know that we take such matters seriously and will be reviewing your case internally. We hope to have the opportunity to earn back your trust in the future.
非常棒的体验。我有孩子，这里很安静，正是我想要的。
不错的汽车旅馆。
好的
出色地
What I didn't like was the roaches in the bathroom. When you turned on the lights they scattered. Let the front desk know and was told the maintenance man would spray which made it worse.
Facilities need updated, carpet in room was filthy and nasty. Ceiling in shower had mold and was peeling. Bedside lamp did not work.
Horrible service
They did not put on line they were remodeling. I ended going to another hotel. The manager never called me back. The desk person said i couldn't get a refund. Extremely horrible experience!!
It met my expectations
If you read the reviews, a lot of the reviews are people who were staying long-term and something happened to get them kicked out. For my stay, it was alright. I haul freight for a living and they had plenty of space for me to park. The hotel was what I expected. It was clean and comfortable, it had a microwave and mini fridge and the TV worked. So that was all I needed and I'll stay here again when I pass through.
Mr.
I enjoyed my stay. The continental breakfast that's offered is light and nutritious. The rooms are comfortable and I needed an ironing board and one was gotten for me right away. Convenience is such as that are paramount to me.
Staff and management was VERY rude unprofessional when I made a complaint about an insect being in the room. I booked my stay for two nights and did not stayed and was charged for property damage (towels were in the toilet bowl when I checked in) something that I was falsly accused of. It was a horrible experience after driving 16 hours to reach my destination with a long drive and two swollen painful feets.