The room was very clean, but lacked some basics, such as a coffee pot and glasses. just wo paper cups. Also, we would have liked a hot breakfast.
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酒店回复: We are so sorry that you were not happy with breakfast, but this is brand standard which there are not hot food items. There are no longer coffee pots, ice bucket, clocks or microwaves in rooms. This is a simple easy relaxing brand now. there is however a microwave in lobby and coffee available 24/7. I hope that you still will come visit us in the future. Have a great holiday season.
4.0分
其他
Our stay was great. Not fancy but practical. Only negative was the hot tub was lukewarm.
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酒店回复: Thank you for responding to our survey, Happy to hear you were satisfied
3.0分
其他
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The bathroom light was horrible, felt like it was dark in there. Bathroom outlet wasn't working, had to use outlet in bedroom to dry hair. When I stepped in the shower it sunk in, so I felt like it could lend itself to falling. The towels and wash cloths weren't soft at all. The driveway to this hotel needs to be fixed and the fence taken down. Has a sharp turn and at night it was very difficult to see, so could use some extra lighting.
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酒店回复: So sorry about your experience at Spark. We are still working out the glitches since we transformed and thanks to our guest for allowing us to be informed so we can take care of these issues.
3.0分
商务出差
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Not thrilled - expected better.
The shower was very weak. Literally wasn’t sure if all of the shampoo was out of my hair. So little water pressure.
Had a random guy try to open my door (could’ve been a mistake) but it sealed the deal doe me.
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酒店回复: I am so sorry to hear that you had these issues. We have construction going on next door which is not ours and we have been having water pressure issues. We have had conversations with them but not getting much response.
1.0分
商务出差
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Me and Wife came off a five hour drive from southern Virginia. To arrive at what was supposed to be an 8.4 out of 10 comfortable hotel. This place is like a roach motel. More suitable for truck drivers and lot lizards. Holes in the walls, cold shower. The sink water was hotter than the shower water. I would have NEVER come here had we seen true pictures of what we were walking into. This is extremely disappointing and there is no way they are renting these unfinished rooms to full price paying customers. I requested a full refund for this experience. This is absolutely NOT acceptable. And they still have not responded. Sad.
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酒店回复: I have responded to this in our Hilton Surveys, This was totally unacceptable and we have been going thru each room to fix these issues. Our contractors did a not so good job. Please forgive us but we are going thru each room and fixing all the issues
5.0分
其他
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The hot tub was cooler than expected not very warm. Also after swimming my wife wanted a bath and the tub water was not very warm either and took a long time to fill
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酒店回复: Thank you for responding to our survey. We are working on these issues daily
4.0分
其他
Gr8 hotel to stay at
The room was good, the pillows were very soft and not supportive, but overall the stay was good
酒店回复: Thank you
4.0分
商务出差
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Area around hotel under construction, no coffee maker or clock in rooms, poor choice of breakfast items, poor water pressure, employees were friendly, room was clean. No sleep timer on TV.
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酒店回复: Thank you for your response, I am sorry you did not like breakfast and were unhappy with the amenities, unfortunately these are the Sparks by Hiltons brand standards we can not change, hopefully soon they will change some of these. As for the construction this is out of our control we do not own that.
3.0分
商务出差
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The check in clerk said fitness center was 24/7. But when I went down at 5 am, the morning guy said 6-11. He let me in, but uncertainty among staff.
The shower faucet dripped nonstop. The shower surround was cracked and moldy. Very low water pressure. Area around closet door handle was scraped and had big patches of peeling paint.
And they said it has only been open around 3 months!
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酒店回复: So sorry for the miscommunication with the pool hours. They used to be 6 to 11 before we changed to a Spark and the night auditor was not aware it changed
太吵了，直到凌晨1点才睡着，有孩子在走廊上跑，有人在走廊里说话和大笑。淋浴也很糟糕，打开的时候感觉把手都要掉了，水压很小，热水也很少。空调开起来声音很大，还砰砰作响。我想我不会再住这家酒店了。
The room was very clean, but lacked some basics, such as a coffee pot and glasses. just wo paper cups. Also, we would have liked a hot breakfast.
Our stay was great. Not fancy but practical. Only negative was the hot tub was lukewarm.
The bathroom light was horrible, felt like it was dark in there. Bathroom outlet wasn't working, had to use outlet in bedroom to dry hair. When I stepped in the shower it sunk in, so I felt like it could lend itself to falling. The towels and wash cloths weren't soft at all. The driveway to this hotel needs to be fixed and the fence taken down. Has a sharp turn and at night it was very difficult to see, so could use some extra lighting.
Not thrilled - expected better.
The shower was very weak. Literally wasn’t sure if all of the shampoo was out of my hair. So little water pressure.
Had a random guy try to open my door (could’ve been a mistake) but it sealed the deal doe me.
Me and Wife came off a five hour drive from southern Virginia. To arrive at what was supposed to be an 8.4 out of 10 comfortable hotel. This place is like a roach motel. More suitable for truck drivers and lot lizards. Holes in the walls, cold shower. The sink water was hotter than the shower water. I would have NEVER come here had we seen true pictures of what we were walking into. This is extremely disappointing and there is no way they are renting these unfinished rooms to full price paying customers. I requested a full refund for this experience. This is absolutely NOT acceptable. And they still have not responded. Sad.
The hot tub was cooler than expected not very warm. Also after swimming my wife wanted a bath and the tub water was not very warm either and took a long time to fill
Gr8 hotel to stay at
The room was good, the pillows were very soft and not supportive, but overall the stay was good
Area around hotel under construction, no coffee maker or clock in rooms, poor choice of breakfast items, poor water pressure, employees were friendly, room was clean. No sleep timer on TV.
The check in clerk said fitness center was 24/7. But when I went down at 5 am, the morning guy said 6-11. He let me in, but uncertainty among staff.
The shower faucet dripped nonstop. The shower surround was cracked and moldy. Very low water pressure. Area around closet door handle was scraped and had big patches of peeling paint.
And they said it has only been open around 3 months!