When we checked in, the room it was dirty bathroom smelled like urine. There a guy creeping around the cars, and the staff tried to come in my room early before check out. Location was good just everything else was not so great.
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酒店回复: Dear Shaquana,Thank you for bringing these concerns to our attention. We are sorry to hear about the condition of your room and the issues you experienced during your stay. This is not the standard we aim to provide. Your comments are being reviewed seriously as we work to make improvements. We hope to welcome you again soon.Sincerely, Hotel Manager
1.0分
情侣出游
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Sheets had a rip in them
Dirty yellow stained wash cloth that felt sticky
Dirty bathroom counters
Red substance in door stopper in toilet area - I was able to clean it with a wet wash cloth
Baseboards and floor next to baseboards in the toilet area were filthy.
AC did not blow cold so it was hot all night.
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酒店回复: Dear Guest,We’re very sorry for the condition of your room and the discomfort you experienced. This is far below our standards, and we appreciate you bringing these issues to our attention. We will address the cleanliness and maintenance concerns with our team immediately. Thank you for your feedback, and we hope to do better in the future.Sincerely, Hotel Manager
3.0分
家庭亲子
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This property was okay the room we stayed in was okay the only thing i didnt like was that the sheets and towels all had stains on them and when we got to the room the air wasnt on so it was hot but after a while with the air running it was good. They should prep the room for arrivals and invest in new sheets and towels.
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酒店回复: Dear Stephanie,Thank you for your feedback. We’re glad the room became comfortable after the air conditioning cooled it down. However, we apologise for the stained linens and lack of room preparation. Your comments have been shared with our housekeeping team to ensure better readiness and improved quality for future stays. We look forward to welcoming you back. Sincerely, Hotel Manager
3.0分
其他
Ok stay, served the purpose
The room was clean, furniture was in good condition. The shower need not work properly. The breakfast food was meager.
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酒店回复: Dear IRVIN,Thank you for your feedback. We’re glad to hear the room was clean and the furniture was in good condition. We apologise for the issues with the shower and the limited breakfast options. Your comments have been shared with our team to help improve these areas. We appreciate your input and hope to offer a better experience next time.Sincerely, Hotel Manager
5.0分
家庭亲子
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The staff was exceptionally pleasant and offered assistance getting my mom to our room if necessary. Our room and bathroom were very clean. The bed and pillows were super comfortable. We were only there 1 night but will stop here when traveling south again.
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酒店回复: Dear Tami,Thank you for your feedback! We’re delighted you enjoyed the clean room, comfortable bed, and the caring assistance from our staff. It’s wonderful to hear you plan to stop by again on your next trip south. We look forward to welcoming you back!Sincerely, Hotel Manager
2.0分
其他
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Disappointed
Check in was as usual. The front desk agent was very nice and informative. The room, I checked and the first thing you will notice is the smell. You have to turn on the ac to circulate the air. I did not like what I saw after I turned down the beds, and requested another room, which was not a problem. The night clerk questioned why I did not check the room before I turned down the beds. We are guests not quality assurance management. I did not have time to inspect the room in full until the beds were turned down close to midnight.
The second room was a bit equivalent and we checked out that morning.
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酒店回复: Dear Linda,Thank you for your feedback, and we sincerely apologise for the issues you encountered with the room. We understand how disappointing it can be to discover cleanliness concerns after settling in, and we regret that the night clerk's response did not meet your expectations. We will address this matter with our team to ensure better communication and attention to detail in the future. We appreciate your understanding and hope to offer you a much better experience during your next stay.Sincerely, Hotel Manager
5.0分
商务出差
I enjoyed my stay. Your Staff was great! It was very quiet. The room was clean!
3.0分
商务出差
Honestly, I wouldn’t command this place to anyone the staff are so unprofessional
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酒店回复: Dear Mabinty,We sincerely apologise for the unprofessional experience you had with our staff. This is not the level of service we aim to provide, and we deeply regret that you felt this way. Your feedback is important, and we will address these concerns with our team to improve the overall guest experience. Thank you for sharing your thoughts. We hope to welcome you again soon.Sincerely, Hotel Manager
4.0分
其他
Best pillows I have had in a long time. Room was clean. Breakfast was minimal. Property in uunsafe area.
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酒店回复: Dear David,Thank you for your feedback! We're glad you enjoyed the pillows and found the room clean. We apologize for the limited breakfast options and understand your concerns about the safety of the area. We’re always working to improve, and your comments will help us do so. We hope to welcome you again soon.Sincerely, Hotel Manager
2.0分
其他
The towels and sheets were faced and possibly dirty also the tub was stained
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酒店回复: Dear Clay,Thank you for your feedback. We sincerely apologise for the cleanliness issues you encountered with the towels, sheets, and tub. This is certainly not the standard we strive for. Your comments have been noted, and we will address them with our team to ensure these issues are resolved. We hope to welcome you back for a much improved experience.Sincerely, Hotel Manager
When we checked in, the room it was dirty bathroom smelled like urine. There a guy creeping around the cars, and the staff tried to come in my room early before check out. Location was good just everything else was not so great.
Sheets had a rip in them
Dirty yellow stained wash cloth that felt sticky
Dirty bathroom counters
Red substance in door stopper in toilet area - I was able to clean it with a wet wash cloth
Baseboards and floor next to baseboards in the toilet area were filthy.
AC did not blow cold so it was hot all night.
This property was okay the room we stayed in was okay the only thing i didnt like was that the sheets and towels all had stains on them and when we got to the room the air wasnt on so it was hot but after a while with the air running it was good. They should prep the room for arrivals and invest in new sheets and towels.
Ok stay, served the purpose
The room was clean, furniture was in good condition. The shower need not work properly. The breakfast food was meager.
The staff was exceptionally pleasant and offered assistance getting my mom to our room if necessary. Our room and bathroom were very clean. The bed and pillows were super comfortable. We were only there 1 night but will stop here when traveling south again.
Disappointed
Check in was as usual. The front desk agent was very nice and informative. The room, I checked and the first thing you will notice is the smell. You have to turn on the ac to circulate the air. I did not like what I saw after I turned down the beds, and requested another room, which was not a problem. The night clerk questioned why I did not check the room before I turned down the beds. We are guests not quality assurance management. I did not have time to inspect the room in full until the beds were turned down close to midnight.
The second room was a bit equivalent and we checked out that morning.
I enjoyed my stay. Your Staff was great! It was very quiet. The room was clean!
Honestly, I wouldn’t command this place to anyone the staff are so unprofessional
Best pillows I have had in a long time. Room was clean. Breakfast was minimal. Property in uunsafe area.
The towels and sheets were faced and possibly dirty also the tub was stained