The pool was out of order, the AC control panel was broken, room wasn’t available at check in and was told to come back later and the young lady wasn’t very pressed or apologetic either. She said they were short staffed so no room assigned at almost 4p.
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酒店回复: I sincerely regret your experience at our hotel; please accept our apologies. I'm sorry that our accommodations did not meet your expectations and that the pool closure was a disappointment to you. We do our very best to provide remarkable service and a pleasant stay, but we clearly fell short of our goal. Your feedback is welcome, as it encourages us to improve for future visits. We hope to see you again to provide the pleasant stay our guests have come to expect and deserve.
5.0分
其他
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The room was spotless and the staff was friendly and helpful. Location was convenient to the interstate and to local restaurants. Complimentary breakfast was delicious.
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酒店回复: It is fantastic to hear that your stay was enjoyable! We thank you for your compliments regarding our clean rooms, great location, wonderful breakfast, and, more importantly, our staff. Our associates strive to provide exceptional guest experiences; I will be sure to share your kind feedback. I appreciate you taking the time to write and we hope to host you again.
2.0分
其他
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Overcharged me for room and an additional charge of $34.56 they can't explain and still haven't credited. The manager still has responded. Plus there were roaches in room
3.0分
其他
Over all the room was very clean and comfortable except we had no hot water in the bathroom and could not use the shower because of it.
5.0分
商务出差
Jayden was amazing upon check-in. So kind and helpful after a long day of travel.
5.0分
家庭亲子
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Very Nice property with a good breakfast buffet. We used the pool, exercise room and the mini store. Wayne at the front desk was very friendly and helpful and made us feel right at home.
5.0分
其他
Great amenities including full breakfast.
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酒店回复: It's fantastic to hear that you found our amenities and breakfast to your liking. We strive to make every guest's stay as comfortable and enjoyable as possible, and your feedback is a wonderful testament to our efforts. Thank you for choosing us, and we look forward to welcoming you back soon.
5.0分
商务出差
Phenomenal customer Service and very helpful and professional at check in. The room was great and very clean and comfortable!
4.0分
家庭亲子
Nice clean hotel. Bathroom faucet just need to upgrade. Faucet are wiggling look old.
携程上定了2天的房，并付清2天全款房费，到了酒店前台，说没有收到费用，拒绝给房，还要求重新付款，态度恶劣
The pool was out of order, the AC control panel was broken, room wasn’t available at check in and was told to come back later and the young lady wasn’t very pressed or apologetic either. She said they were short staffed so no room assigned at almost 4p.
The room was spotless and the staff was friendly and helpful. Location was convenient to the interstate and to local restaurants. Complimentary breakfast was delicious.
Overcharged me for room and an additional charge of $34.56 they can't explain and still haven't credited. The manager still has responded. Plus there were roaches in room
Over all the room was very clean and comfortable except we had no hot water in the bathroom and could not use the shower because of it.
Jayden was amazing upon check-in. So kind and helpful after a long day of travel.
Very Nice property with a good breakfast buffet. We used the pool, exercise room and the mini store. Wayne at the front desk was very friendly and helpful and made us feel right at home.
Great amenities including full breakfast.
Phenomenal customer Service and very helpful and professional at check in. The room was great and very clean and comfortable!
Nice clean hotel. Bathroom faucet just need to upgrade. Faucet are wiggling look old.