酒店回复: Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!
2.0分
其他
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There were dirty handprints all over the walls. The continental breakfast was cereal. There were , at times, people standing outside their vehicles at night in the parking lot. There was a very large man that was sleeping in the lobby… snoring very loudly. I think the hotel caters to construction workers. Not recommended for the Germaphobe. Bed was comfortable but coverlet on it was stained with something. Heating for the room was good. Shower was wet.
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酒店回复: Thank you Regarding your stay. Please allow us this opportunity to apologize for the inconvenience you experienced. We appreciate you taking the time to advise us of your dissatisfaction. There is never an excuse for providing a valued guest, such as you, with anything less than a perfect experience. We appreciate your willingness to take the time to let us know where improvement is needed so that we may continue to maintain our high standards.
3.0分
家庭亲子
The hotel was in decent condition, but very dated. I think the staff was in pajama pants.
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酒店回复: Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests.
1.0分
情侣出游
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I can’t believe that the front desk area looks like a paperwork tornado hit it! I don’t know how they can even keep track of anything with the mess that was present. The room was really filthy. I put all the towels that were available down on the floor just to be able to walk barefoot to the toilet and there was no way I was taking a shower in there. The sound from the upstairs is really bad. You can hear everything from the room above you. If there was any other choice near me, I would’ve left, which I did as soon as I woke up in the morning.
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酒店回复: Thank you Regarding your stay. Please allow us this opportunity to apologize for the inconvenience you experienced. We appreciate you taking the time to advise us of your dissatisfaction. There is never an excuse for providing a valued guest, such as you, with anything less than a perfect experience. We appreciate your willingness to take the time to let us know where improvement is needed so that we may continue to maintain our high standards. In addition, your comments have been shared with our Quality Assurance Department so they can provide guidance to the hotel in order to improve on the concerns you brought to our attention.
2.0分
其他
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Room was clean…smoke detector had battery cover off and no battery…ice was in a camping cooler on the floor in the hall way, with nothing to get the ice out! Not very sanitary!
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酒店回复: While we're glad you found things to be clean, we apologize for any oversight you encountered with your room. Please know that security and safety are important to our team, and we ask that you bring any concerns to our front desk for immediate address while you're with us. Rest assured, we are looking into your comments, and we hope for another chance to welcome you in the future.
2.0分
情侣出游
The continental breakfast was very minimal; lobby dirty; ice machine out of order. Room was at least clean but rest of property dirty. Needs updated badly!
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酒店回复: Thank you Regarding your stay. Please allow us this opportunity to apologize for the inconvenience you experienced. We appreciate you taking the time to advise us of your dissatisfaction. There is never an excuse for providing a valued guest, such as you, with anything less than a perfect experience. We appreciate your willingness to take the time to let us know where improvement is needed so that we may continue to maintain our high standards.
1.0分
家庭亲子
Run down, dirty, took several minutes before being waited on at the desk, and needs renovation! I would not recommend.
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酒店回复: Thank you Regarding your stay. Please allow us this opportunity to apologize for the inconvenience you experienced. We appreciate you taking the time to advise us of your dissatisfaction. There is never an excuse for providing a valued guest, such as you, with anything less than a perfect experience. We appreciate your willingness to take the time to let us know where improvement is needed so that we may continue to maintain our high standards. In addition, your comments have been shared with our Quality Assurance Department so they can provide guidance to the hotel in order to improve on the concerns you brought to our attention.
3.0分
其他
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McMinnville stay
The AC unit seemed to struggle and when we would turn the temperature down to cool it leaked. The breakfast was poor compared to other hotels. Cleaning people were excellent.
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酒店回复: Thank you Regarding your stay. Please allow us this opportunity to apologize for the inconvenience you experienced. We appreciate you taking the time to advise us of your dissatisfaction. There is never an excuse for providing a valued guest, such as you, with anything less than a perfect experience. We appreciate your willingness to take the time to let us know where improvement is needed so that we may continue to maintain our high standards.
3.0分
其他
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Room was clean but overall hotel site was run down. The front desk was burning incense and the aroma of the room was off putting. They have removed all vending machines and you have to buy snacks and drinks from the front desk and pay cash only and not charge anything to your room either. The pictures of the bathroom lead you on to them being larger and they are very cramped. Definitely will not recommend staying there unless it is the last option. The front desk worker decided to park their van under the front door awning for 2 days in a row blocking anyone from unloading their luggage easily.
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酒店回复: Thank you Regarding your stay. Please allow us this opportunity to apologize for the inconvenience you experienced. We appreciate you taking the time to advise us of your dissatisfaction. There is never an excuse for providing a valued guest, such as you, with anything less than a perfect experience. We appreciate your willingness to take the time to let us know where improvement is needed so that we may continue to maintain our high standards.
3.0分
其他
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When I arrived the refrigerator was open and defrosting. I also found rotten potatoes in a drawer. I asked the lady at the front desk before leaving to leave clean towels and please remove the potatoes. When I return hours later they didn’t leave towels or remove the potatoes. The lady at front desk was very apologetic took the potatoes, and gave me clean towels
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酒店回复: Thank you Regarding your stay. Please allow us this opportunity to apologize for the inconvenience you experienced. We appreciate you taking the time to advise us of your dissatisfaction. There is never an excuse for providing a valued guest, such as you, with anything less than a perfect experience. We appreciate your willingness to take the time to let us know where improvement is needed so that we may continue to maintain our high standards.
一切都很好
There were dirty handprints all over the walls. The continental breakfast was cereal. There were , at times, people standing outside their vehicles at night in the parking lot. There was a very large man that was sleeping in the lobby… snoring very loudly. I think the hotel caters to construction workers. Not recommended for the Germaphobe. Bed was comfortable but coverlet on it was stained with something. Heating for the room was good. Shower was wet.
The hotel was in decent condition, but very dated. I think the staff was in pajama pants.
I can’t believe that the front desk area looks like a paperwork tornado hit it! I don’t know how they can even keep track of anything with the mess that was present. The room was really filthy. I put all the towels that were available down on the floor just to be able to walk barefoot to the toilet and there was no way I was taking a shower in there. The sound from the upstairs is really bad. You can hear everything from the room above you. If there was any other choice near me, I would’ve left, which I did as soon as I woke up in the morning.
Room was clean…smoke detector had battery cover off and no battery…ice was in a camping cooler on the floor in the hall way, with nothing to get the ice out! Not very sanitary!
The continental breakfast was very minimal; lobby dirty; ice machine out of order. Room was at least clean but rest of property dirty. Needs updated badly!
Run down, dirty, took several minutes before being waited on at the desk, and needs renovation! I would not recommend.
McMinnville stay
The AC unit seemed to struggle and when we would turn the temperature down to cool it leaked. The breakfast was poor compared to other hotels. Cleaning people were excellent.
Room was clean but overall hotel site was run down. The front desk was burning incense and the aroma of the room was off putting. They have removed all vending machines and you have to buy snacks and drinks from the front desk and pay cash only and not charge anything to your room either. The pictures of the bathroom lead you on to them being larger and they are very cramped. Definitely will not recommend staying there unless it is the last option. The front desk worker decided to park their van under the front door awning for 2 days in a row blocking anyone from unloading their luggage easily.
When I arrived the refrigerator was open and defrosting. I also found rotten potatoes in a drawer. I asked the lady at the front desk before leaving to leave clean towels and please remove the potatoes. When I return hours later they didn’t leave towels or remove the potatoes. The lady at front desk was very apologetic took the potatoes, and gave me clean towels