We had to request a change of room because there were roaches and the room smelled bad, the mirrors were not clean, the bathtub was old and the celing was damaged due to a leak and was not repaired. The second room was better but the bathtub was also old and in need of replacement. The breakfast was not bad but they do not refill the food trays and we had to ask for bread because the basket was empty. At check out i was told that final receipt will be sent to my email but I didn't received it.
4.0分
其他
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Our room had a very sharp smell upon entering which we used room spray for each time we entered. Pillows are the size of throw pillows. Room service only stocked 3 towels for our family of 4 and although they did come replenish and empty trash they never remade the beds. Our comforter had stains on it that looked like a burn mark maybe from an iron or something. Pool room had zero ventilation so the steam was trapped and fell from the ceiling onto everything.
Breakfast was ok- smaller than most. Everyone was welcoming and nice.
3.0分
家庭亲子
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It was definitely an older property and could use some updating but my main issue is that on ******* it says free breakfast and has a picture of a hot breakfast set up (eggs, sausage that type stuff) but when we got there they said they only do that on weekends!!
4.0分
其他
Room was ok but we had to ask for the bathroom to be cleaned not a lot of choices for breakfast either
2.0分
家庭亲子
The hotel appeared dated and dirty. The staff was friendly and courteous. The breakfast was VERY sparse....hardly could call it breakfast.
1.0分
其他
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As soon as we walked into the lobby it felt dirty. Guest services associate was friendly. We walked into our room and was so thankful we only had one night to stay. It was obvious they tried to cover up the dared and dirtiness with a fresh coat of paint. Didn’t help. Air didn’t cook room off. Bathroom door wouldn’t stay shut. Bed was very uncomfortable.
房间很脏，到处都是灰尘。床铺不舒服，床单破损，浴帘发霉。
广告上说泳池漂亮、干净、崭新，但实际上，泳池在室外。而且泳池卫生状况极其糟糕，到处都是霉菌、污垢，还有一股令人作呕的气味。简直太糟糕了！孩子们开了好几个小时的车，一直盼着能去泳池玩，结果却发现泳池脏得令人作呕。虚假宣传！
我喜欢这个地方，它很安静，房间很整洁，电梯有点吓人，但一切都很棒，尤其是服务非常好！
节日快乐
服务一流，房间干净舒适，地理位置优越，方便前往海伦。我还会再次入住。
不出所料，一切如常。
We had to request a change of room because there were roaches and the room smelled bad, the mirrors were not clean, the bathtub was old and the celing was damaged due to a leak and was not repaired. The second room was better but the bathtub was also old and in need of replacement. The breakfast was not bad but they do not refill the food trays and we had to ask for bread because the basket was empty. At check out i was told that final receipt will be sent to my email but I didn't received it.
Our room had a very sharp smell upon entering which we used room spray for each time we entered. Pillows are the size of throw pillows. Room service only stocked 3 towels for our family of 4 and although they did come replenish and empty trash they never remade the beds. Our comforter had stains on it that looked like a burn mark maybe from an iron or something. Pool room had zero ventilation so the steam was trapped and fell from the ceiling onto everything.
Breakfast was ok- smaller than most. Everyone was welcoming and nice.
It was definitely an older property and could use some updating but my main issue is that on ******* it says free breakfast and has a picture of a hot breakfast set up (eggs, sausage that type stuff) but when we got there they said they only do that on weekends!!
Room was ok but we had to ask for the bathroom to be cleaned not a lot of choices for breakfast either
The hotel appeared dated and dirty. The staff was friendly and courteous. The breakfast was VERY sparse....hardly could call it breakfast.
As soon as we walked into the lobby it felt dirty. Guest services associate was friendly. We walked into our room and was so thankful we only had one night to stay. It was obvious they tried to cover up the dared and dirtiness with a fresh coat of paint. Didn’t help. Air didn’t cook room off. Bathroom door wouldn’t stay shut. Bed was very uncomfortable.