Worst hotel ever. The customer service was very rude. The lady that worked front desk never offered me another room. My TV was not working. She said I had to wait till maintenance come. I called two hours later, she had an attitude and said to give them time to come. I said ok. Your hours went by I called. She said everyone's left for the day there's nothing she can do. I said could u just refund me some money back since my TV isn't working. She said I would need to talk to management in the morning. She never offered me another room. Checkout time she was still there. i said can I speak to management because my TV wasn't working and she said I need to speak to management concerning refund. She said well I'm sorry I can't get any money back. She called maintenance and told them to fix my TV after I done checked out. She did that to cover herself. She knew she was in wrong. I did not pay a room for my TV not to be working. That was very poor customer service. I arrived on April 17, left April 18, 2024. I want looking gurl refund the entire room pay just something because my TV wasn't working or give me another room. I don't know the front desk name. She was a black woman on the heavy side. I'm describing what she looks like not to be offensive. I want corporate to do something about it that's why I described what she looks like. I felt I was mishandled very rude as a customer. I will not ever go back to this hotel ever. Bad front desk customer service.
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Awful location, terrible aesthetic, everything looks sticky and unclean. I booked directly from The Choice hotel website for non-smoking, 1 king size bed but the front desk female clerk put me in a smoking, 2 queen size bed room. Spend the extra money to stay somewhere better.
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Don't let the price fool you it is god-awful dirty burn holes in the furniture in the comforters ceilings about to fall in mold throughout the bathroom and the bathtub filth and dirt all over the cabinet and around the TV carpets loaded with stains what appeared to be blood stains on my comforter cigarette burn holes in a non-smoking room and then there were these black things on the corner of the box spring and mattress not sure if they were dead bugs or just a pile of dirt at any rate horrible
我喜欢这里
我猜它正在变得更好，当我在那儿的时候我并没有期望有什么不同，但这只是一个让我安身的地方。
就价格而言，这家酒店还算可以，我以后可能不会再考虑住这里了。我喜欢它有Roku电视这点。
0 星（满分 5 星）！——我试图理解你是如何预订、付款和保留酒店房间的，他们最终在预订后卖掉你的房间，只是告诉你打电话给银行拿回你的钱。我带着两个小孩。走进去，客服代表正在和两个陌生人聊天，就像 Denny’s 的欢乐时光一样。员工的性格表现令人难过，而且很晚才卖掉我们的房间，却毫无悔意。
Worst hotel ever. The customer service was very rude. The lady that worked front desk never offered me another room. My TV was not working. She said I had to wait till maintenance come. I called two hours later, she had an attitude and said to give them time to come. I said ok. Your hours went by I called. She said everyone's left for the day there's nothing she can do. I said could u just refund me some money back since my TV isn't working. She said I would need to talk to management in the morning. She never offered me another room. Checkout time she was still there. i said can I speak to management because my TV wasn't working and she said I need to speak to management concerning refund. She said well I'm sorry I can't get any money back. She called maintenance and told them to fix my TV after I done checked out. She did that to cover herself. She knew she was in wrong. I did not pay a room for my TV not to be working. That was very poor customer service. I arrived on April 17, left April 18, 2024. I want looking gurl refund the entire room pay just something because my TV wasn't working or give me another room. I don't know the front desk name. She was a black woman on the heavy side. I'm describing what she looks like not to be offensive. I want corporate to do something about it that's why I described what she looks like. I felt I was mishandled very rude as a customer. I will not ever go back to this hotel ever. Bad front desk customer service.
Awful location, terrible aesthetic, everything looks sticky and unclean. I booked directly from The Choice hotel website for non-smoking, 1 king size bed but the front desk female clerk put me in a smoking, 2 queen size bed room. Spend the extra money to stay somewhere better.
Don't let the price fool you it is god-awful dirty burn holes in the furniture in the comforters ceilings about to fall in mold throughout the bathroom and the bathtub filth and dirt all over the cabinet and around the TV carpets loaded with stains what appeared to be blood stains on my comforter cigarette burn holes in a non-smoking room and then there were these black things on the corner of the box spring and mattress not sure if they were dead bugs or just a pile of dirt at any rate horrible