酒店回复: Dear Thomas, I appreciate you sharing your feedback following your stay at the Red Roof Inn Culpeper. I am thrilled you found our staff to be very pleasant, despite the problems you encountered with your room regarding the pest you reported, the flickering light and all the other concerns highlighted. I am very sorry for your experience. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely,OliviaRediResponse Specialist

酒店回复: Dear Robert,Thank you for taking the time to tell us about your experience at the Red Roof Inn Culpeper. I was disappointed to read that your stay fell short of your expectation due to the situation you described regarding the the less than ideal encounter you had with the front desk staff, the refrigerator in one of the room not working and the other concerns you listed. Please accept our sincerest apologies for any inconvenience this had on your stay. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. I will sharing your feedback with management to ensure that your concerns are addressed.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,CarlaRed Roof Management RediResponse Specialist

酒店回复: Thank you for taking the time to tell us about your experience at the Red Roof Inn Culpeper, Yvonne. I am sorry that your experience did not meet your expectations. You stated that the uncleanliness described and the various broken items, such as the lamps and the window, along with the other highlighted issues hindered your stay. In an effort to rectify these in a timely manner, I have shared your comments with the property. Thanks to your feedback, we can work towards making the necessary changes. It would be our pleasure to provide you with better stays going forward. Very truly yours, XaoRediResponse Specialist

酒店回复: Dear Wendy,Thank you for providing us with details about your stay at the Red Roof Inn Culpeper. I’m thrilled to read your kind words about your good overnight stay and helpful staff. Please accept our most sincere apologies for the concerns you described regarding the curtains not hanged properly. We strive to provide guests with all the comforts of home so your feedback is appreciated and will be taken into consideration to improve the quality of our services. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us. Sincerely, Chirell Rediresponse Specialist

酒店回复: Thank you very much for your feedback, Georgeanna! We hope to see you again in the future and hope you continue giving us opportunities to make your travels and stay comfortable!

酒店回复: Bobby, let me first extend my deepest of apologies for that unacceptable situation you had to endure regarding bed bugs. We took this feedback into consideration, and have contacted our pest control service provider immediately. We hope you stop by our property and give us another chance to serve you and show you that your feedback does matter and that we truly DO care for what it is you have to inform us about.

酒店回复: Hello, John!Let me first extend apologies for the security latch not working and for the smell of smoke. We will absolutely look into this and make sure that this issue doesn't pertain any further. It is our humble request that you stop by our property one more time to give us another oppurtunity to serve you and show you that your feedback matters!