Great staff, clean hotel, good breakfast, parking is good, did not shop, good restaurant's near buy, I will be back.
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酒店回复: Dear Gary,Thank you for taking the time to review your recent stay at Country Inn & Suites by Radisson, Crystal Lake, IL.We are happy to hear you felt the hotel clean, staff friendly and enjoyed the complimentary breakfast offered to our gusts. Your feedback is greatly appreciated. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.We hope to see you again soon.Sincerely,ManagementCountry Inn & Suites by Radisson, Crystal Lake, IL
5.0分
情侣出游
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Our 3-night stay was perfectly fine; but as a guest in a wheelchair, I’d like to offer 3 improvement suggestions: 1) lower beds for easier access for people who can’t easily stand up.
2) the bathroom sink should be lowered to an ADA standard, with a tilted mirror
3) the floating towel shelf in the bathroom is lowered, which I understand, but because of that, I hit my head on the corner of the unit twice getting on/off the toile
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酒店回复: Dear Todd,Thank you for taking the time to review the Country Inn & Suites, Crystal Lake and for awarding us such a wonderful score.We really appreciate your feedback and hope to see you with us again sometime soon.Sincerely,Management
5.0分
其他
Swimming pool and hot tub was great! Clean accomodations. However the air conditioner was loud and refrigerator froze out food.
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酒店回复: Dear Donna, Thank you for taking the time to review the Country Inn & Suites, Crystal Lake by Radisson regarding your recent stay. As a guest you are truly valued. Your feedback about the hotel and its staff is important to us and we are happy to hear you felt the hotel to be clean and enjoyed the hot tub and pool. I do however apologize that the refrigerator was loud and froze your food. Thank you for bringing it to my attention so I can have maintenance take a look at it. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon. Sincerely, Management Country Inn & Suites by Radisson, Crystal Lake, IL
4.0分
其他
Sleepless in Country Inn in Crystal Lake
Pillows were too small. Had to double up to sleep better.
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酒店回复: Dear John,Thank you for taking the time to review the Country Inn & Suites, Crystal Lake. I am very sorry you felt the pillows to be small and will see what can be done about purchasing larger ones. I know it is difficult to sleep as well when you are used to your own pillow. We do put 4 pillows on the bed and extras in the closet in the case a guest does prefer a larger pillow but I do feel larger pillows could be more effective. Thank you for bringing this to my attention so I can try to alleviate the issue.Hope to see you back with us again the next time you visit the area.Sincerely,Management
4.0分
商务出差
The property was quiet and conveniently located but the hallways were dirty and smelled smokey.
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酒店回复: Dear Mike.Thank you for taking the time to review the Country Inn & Suites, Crystal Lake. I am happy to hear you found the property quiet and convenient. I am however sorry the hallway smelled of smoke and was dirty. We are coming off of two weekends of outdoor concerts and one night it rained. Guests returned at 1am wet and covered with mud. we are still today trying to clean up the mess not only in the common areas but in rooms as well. It is also unfortunate that some guests felt it was ok to smoke in their rooms. They were charged a hefty penalty as it is not only unpleasant but we have to put the rooms out of order and miss out on revenue for those rooms. We really appreciate your feedback and hope to see you with us again the next time you visit the area.Sincerely,Management
5.0分
其他
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Nice family weekend getaway
The hot tub jets didn't work so that was very disappointing. The one thing we were really looking forward to relaxing in. The other things were very nice. No cleaning of rooms but you could ask for towels. We asked the front desk for towels to be taken to our room and never received them. Got in late that night and no washcloths to use. The next day we asked the day clerk, and he got them for us right away.
5.0分
其他
Hotel was clean, pool was excellent and staff were very friendly. Especially the Hispanic lady in charge of breakfast
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酒店回复: Dear Adriana, Thank you for taking the time to complete our online survey regarding your recent stay at Country Inn & Suites by Radisson, Crystal Lake, IL Your feedback about the hotel and its staff is important to us. I am happy to hear you felt your the hotel clean, staff friendly and that you enjoyed the pool. I will pass along your kind words to Amalia in breakfast. It is always so nice to receive such positive feedback and we will look forward to your next stay with us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.Sincerely, ManagementCountry Inn & Suites by Radisson, Crystal Lake, IL
5.0分
其他
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The suite was great. A little wear but clean. The pool and spa were well maintained. The staff were friendly. Enjoyed the breakfast selection. Location to restaurants was awesome.
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酒店回复: Dear Patricia, Thank you for taking the time to complete our online survey regarding your recent stay at Country Inn & Suites by Radisson, Crystal Lake, IL. Your feedback about the hotel and its staff is important to us. I am happy to hear you loved your suite and found the staff so friendly. I am also glad you enjoyed the pool and complimentary breakfast we offer. It is always so nice to receive such positive feedback and we will look forward to your next stay with us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.Sincerely, ManagementCountry Inn & Suites by Radisson, Crystal Lake, IL
5.0分
其他
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Hotel was clean and very nice. The jacuzzi suite was spacious. The only thing i would update is the mattress & pillows. Very nice and accommodating place to stay.
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酒店回复: Dear Jeffery,Thank you for taking the time to complete our online survey regarding your recent stay at Country Inn & Suites by Radisson, Crystal Lake, IL.As a Choice Privileges Gold member you are truly valued.Your feedback about the hotel and its staff is important to us. You will be happy to hear we are in the process of replacing all the mattresses at the hotel and the are half way completed. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.We hope to see you again soon.Sincerely,ManagementCountry Inn & Suites by Radisson, Crystal Lake, IL
2.0分
其他
Country Inn and Suites were once a VERY nice and upscale place. Now, its no better than a motel 8. I won't be staying at this chain anymore.
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酒店回复: Dear Anthony,Thank you for taking the time to complete our online survey regarding your recent stay at Country Inn & Suites by Radisson, Crystal Lake, IL. On behalf of our entire team, I would like to apologize for failing to exceed your expectations throughout your stay with us. I wish I knew what could have gone so terribly wrong so I am able to alleviate any issues you experienced. Your satisfaction is important to us as a valued Choice Privileges Diamond member. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future. Sincerely,Management
Great staff, clean hotel, good breakfast, parking is good, did not shop, good restaurant's near buy, I will be back.
Our 3-night stay was perfectly fine; but as a guest in a wheelchair, I’d like to offer 3 improvement suggestions: 1) lower beds for easier access for people who can’t easily stand up.
2) the bathroom sink should be lowered to an ADA standard, with a tilted mirror
3) the floating towel shelf in the bathroom is lowered, which I understand, but because of that, I hit my head on the corner of the unit twice getting on/off the toile
Swimming pool and hot tub was great! Clean accomodations. However the air conditioner was loud and refrigerator froze out food.
Sleepless in Country Inn in Crystal Lake
Pillows were too small. Had to double up to sleep better.
The property was quiet and conveniently located but the hallways were dirty and smelled smokey.
Nice family weekend getaway
The hot tub jets didn't work so that was very disappointing. The one thing we were really looking forward to relaxing in. The other things were very nice. No cleaning of rooms but you could ask for towels. We asked the front desk for towels to be taken to our room and never received them. Got in late that night and no washcloths to use. The next day we asked the day clerk, and he got them for us right away.
Hotel was clean, pool was excellent and staff were very friendly. Especially the Hispanic lady in charge of breakfast
The suite was great. A little wear but clean. The pool and spa were well maintained. The staff were friendly. Enjoyed the breakfast selection. Location to restaurants was awesome.
Hotel was clean and very nice. The jacuzzi suite was spacious. The only thing i would update is the mattress & pillows. Very nice and accommodating place to stay.
Country Inn and Suites were once a VERY nice and upscale place. Now, its no better than a motel 8. I won't be staying at this chain anymore.