酒店回复: Dear Bertha, We apologize for the inconvenience you experienced during your stay. Your feedback regarding the room odor, refrigerator smell, and restroom sink issue is concerning, and we take it seriously. We will address these issues promptly with our housekeeping and maintenance teams to ensure they are resolved. Your comfort and satisfaction are important to us, and we appreciate your patience and understanding. We hope to serve you in the future better.Sincerely,Hotel Management
4.0分
商务出差
原文
翻译提供方：Google
这是我住过的较好的 Extended Stay America 酒店之一……！
5.0分
其他
原文
翻译提供方：Google
房间很宽敞，足够两个人住 10 天，床很舒服，而且很安静。工作人员非常好。
展开
酒店回复: Dear Guest, Thank you for taking the time to share such excellent feedback for Extended Stay America! We are delighted to read that you had such a wonderful experience, from our comfortable accommodations to your interactions with our excellent team, who work around the clock to ensure a memorable stay for every guest! We hope to see you again next time you are in the city.Sincerely,Hotel Management
酒店回复: Dear Arthur, Thank you for being our guest and reviewing our hotel. While we are pleased that you loved the hospitable service provided by our associates, we apologize for the disruption to your stay caused by the lingering smell of smoke. Although smoking is allowed in certain areas, it should never interfere with our non-smoking guests. We are sorry for not being able to accommodate you in a more suitable suite. Moreover, we apologize for the inconvenience of asking for kitchenware at the front desk. Our brand standard requires us to keep them at our front desk to ensure cleanliness for every guest. While we know this stay did not meet all your expectations, we are hopeful for another opportunity to welcome you back for the flawless experience you deserve.Sincerely,Hotel Management
酒店回复: Dear Lorne, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. We hope to have another occasion to host you and provide you with the seamless stay you deserve!Sincerely,Hotel Management
酒店回复: Dear lori, Thank you for choosing our hotel during your recent visit to our area. We appreciate your review and are sorry your stay was not the pleasant experience you deserved. Your feedback has been shared with our team to avoid similar issues in the future. We assure you we are working hard to improve, and we would be honored to have you stay with us again.Sincerely,Hotel Management
5.0分
情侣出游
原文
翻译提供方：Google
我在这家酒店住得非常愉快。以后我还会再来的。
3.0分
商务出差
原文
翻译提供方：Google
房间看起来像 80 年代早期的风格。干净宽敞，但没什么可看的。没有咖啡机。
展开
酒店回复: Dear Matthew, Thank you for taking the time to share your feedback with us. We are pleased to hear that you found our rooms clean and roomy. However, we apologize for the outdated decor and the lack of a coffee maker in your room. We appreciate your feedback and will use it to improve our services. We hope to welcome you back and provide you with an even better experience in the future.Sincerely, Hotel Management
房间里有一股旧建筑的味道，冰箱也有味道，卫生间的水槽被堵塞了。
这是我住过的较好的 Extended Stay America 酒店之一……！
房间很宽敞，足够两个人住 10 天，床很舒服，而且很安静。工作人员非常好。
房间里有股烟味，如果你打开窗户，味道会更糟，因为入口处的“禁烟区”经常有人吸烟。厨房里没有存货，你必须要求提供。不过工作人员非常友好和乐于助人。
不喜欢这家酒店，在我前一天晚上打电话确认会有人入住后，早上 6 点试图退房时没有前台工作人员。洗衣房的自动售货机坏了，没有其他地方可以买到水或苏打水，也没有人试图提供帮助
住宿的好地方
我很喜欢这里，工作人员非常友好和专业，我很快就办理了入住手续，房间很干净，游泳池很棒，会再次入住
直到凌晨 1 点，您都能听到隔壁和楼上所有人的大声喧哗。隔音效果差，房间破旧，冰箱老旧，橱柜铰链快要脱落。早餐选择少（而且松饼吃起来像锯末）
我在这家酒店住得非常愉快。以后我还会再来的。
房间看起来像 80 年代早期的风格。干净宽敞，但没什么可看的。没有咖啡机。