酒店回复: Dear Valued Guest,Thank you for taking the time to tell us about your experience at the HomeTowne Studios & Suites Greensboro. I am very sorry to hear that your experience did not meet expectations. We aim to provide comfortable accommodations for all guests, and I regret that it may not be up to your standards.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Thank you for sharing your concerns and we would love to have another chance to provide you with a better experience the next time you're in town.Very truly yours,DevineRed Roof ManagementRediResponse Specialist
3.0分
其他
原文
翻译提供方：Google
偶尔会被客人丑闻，他们不做家政，客人必须扔掉垃圾，冰箱噪音大，设施很少维护，
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酒店回复: Dear Jose, Thank you for choosing us. Having a good impression on the visit is always nice, but we apologize for disappointing you. It is sad to learn of the inconveniences you experienced while with us. Although we make every effort to provide exceptional hospitality in all aspects, sometimes we fall short, and for this, we regret it. Thank you for your time; we assure you that we will address this appropriately. We are very grateful for your patience and hope to have another opportunity to provide you with the outstanding visit you deserve.Sincerely,Hotel Management
4.0分
其他
原文
翻译提供方：Google
一切都近在咫尺
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酒店回复: Dear María, We appreciate your comments about your recent stay at the HomeTowne Studios & Suites Greensboro. We are glad that our location was convenient for your travels and you enjoyed staying with us.Feedback from our guests is always welcome at Red Roof as we strive to improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels. Sincerely, MatthewRed Roof Management RediResponse Specialist
酒店回复: Dear Mike, Thank you for sharing your candid review. Please accept our apologies for the issues you encountered during check-in and for tarnishing your stay. We always want to enhance our guest's overall satisfaction, and we appreciate you informing us on how we can improve. We will certainly share your thoughtful comments with our team to ensure such concerns do not affect future guests. It was a pleasure having you with us; we hope to welcome you back for a much-improved experience.Sincerely,Hotel Management
4.0分
家庭亲子
原文
翻译提供方：Google
我非常喜欢前台的女士们。房间很干净。去任何地方都很方便，只是希望有电梯。
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酒店回复: Dear Cheryl, Thank you for being our guest and for taking the time to review your experience at our Extended Stay America. It's so nice to know you found your suite comfortable and that you were pleased with the exceptional service from our staff. We work hard to provide high levels of service, so we will share your compliments with our team to let them know their efforts are appreciated. Thank you for choosing our hotel, and we look forward to welcoming you back soon!Sincerely,Hotel Management
3.0分
其他
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Someone was in our room while we gone. Left the stove eye on. Unexpected fees and it IS pet friendly so if u have allergies, not the best place to stay. There was a burn in our tub from a previous smoker. Dead bug in bathroom floor but at least it was dead.
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酒店回复: Dear Valued Guest, Thank you for sharing your feedback following your stay at the HomeTowne Studios & Suites Greensboro. I was saddened to read that your stay fell short of your expectations due to the fees and bug you mentioned. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments to ensure everything is as it should be. At Red Roof, we value you as our guest and appreciate your business. I hope that you will give us the opportunity to provide you with a better experience in the future.Sincerely,YnnaRed Roof ManagementRediResponse Specialist
4.0分
商务出差
Some other guest smokes closed to the exit door or inside the facility , which is a no smoking policy hotel
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酒店回复: Dear Erick, Thank you for taking the time to tell us about your experience at the HomeTowne Studios & Suites Greensboro. I am disappointed to learn the situation you described. Please accept my sincere apologies for this inconvenience. We strive to provide guests with all the comforts of home, so I am disappointed to hear your takeaways.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we would love to have another chance to provide you with a better experience at our hotel the next time you're in town.Very truly yours,Ann Red Roof Management RediResponse Specialist
4.0分
其他
The only problem was there was no TP in the bathroom and I couldn't figure out how to make the remote to the TV work. Other than that it was fine.
脏乱差，令人失望
这些年来，我住过几家红屋顶酒店，它们一直都很棒……但这家酒店却不是这样。办理入住的工作人员好像我打扰了她，但考虑到当时天气炎热，我耸了耸肩。房间本身很宽敞，但却弥漫着一股隐约的霉味，只有一股刺鼻的空气清新剂（我们找不到）才能掩盖它。空调似乎不太给力，尽管它不停地开着，房间里还是非常潮湿。整栋酒店内外都很糟糕——我们发现到处都是头发，包括干净的毛巾上，而且淋浴间很久没打扫过了。外面到处都是垃圾，所有侧门都有烟头，露天垃圾桶里也堆满了垃圾。我们预订了一间带小厨房的套房，却惊讶地发现，房间里竟然没有炊具、餐具之类的东西。我们特意说明房间里会住两位成人，甚至在预订时要求提供额外的毯子和枕头，但连住三晚都不够一个人住，更别说住两晚了；我们不得不在第三晚去要求更多。而且，酒店没有游泳池，而且还要求另外支付100美元的押金，而这笔押金并没有在酒店公告中说明。
简而言之：我不会再住这里了，我会建议我认识的任何人以后都不要住这家酒店。
世界上有两种长住酒店：一种是给商务人士住的，一种是给无家可归的人住的——这是后者。
偶尔会被客人丑闻，他们不做家政，客人必须扔掉垃圾，冰箱噪音大，设施很少维护，
一切都近在咫尺
经理 Dee 女士将所有功劳都归功于她
她做得很好。
他们有一位女员工很乐于助人。但是，她没有工具或系统来提高效率。办理入住手续花了 30 多分钟。没有大厅。没有座位。大厅里烟雾弥漫。房间很好。
我非常喜欢前台的女士们。房间很干净。去任何地方都很方便，只是希望有电梯。
Someone was in our room while we gone. Left the stove eye on. Unexpected fees and it IS pet friendly so if u have allergies, not the best place to stay. There was a burn in our tub from a previous smoker. Dead bug in bathroom floor but at least it was dead.
Some other guest smokes closed to the exit door or inside the facility , which is a no smoking policy hotel
The only problem was there was no TP in the bathroom and I couldn't figure out how to make the remote to the TV work. Other than that it was fine.