酒店回复: Dear Carlos,We are disappointed that we could not make you feel welcome during your stay with us. Learning that our facilities and services could not match your expectations is disheartening. We hope you accept our profound apologies for our shortcomings. We value guest feedback and understand there is always room for improvement. We would be immensely grateful to get another chance to host you better. Sincerely,Management Team
3.0分
商务出差
原文
翻译提供方：Google
好的
展开
酒店回复: Dear CAIO,Thank you for your time and valuable review of your recent stay with us. We are thrilled and truly appreciate your support and trust. Your review motivates us and serves as a constant reminder of why we love what we do. We will continue to provide exceptional experiences to make every stay with us remarkable. We look forward to being your preferred choice for your stay in the future.Best Regards,Management Team
5.0分
商务出差
原文
翻译提供方：Google
酒店最棒的是服务！
强烈推荐并希望很快回来。
展开
酒店回复: Dear Rui,It is extremely pleasing to know you enjoyed your stay with us and that you have rated our hospitality and accommodations so highly! it is our utmost pride to cater to valuable guests like you and we will offer yet another awesome hospitality experience next time. Thank you for your business, and we can't wait to serve you again. Best Regards,Management Team
5.0分
商务出差
原文
翻译提供方：Google
非常好。很棒的服务。我建议
展开
酒店回复: Dear Rui,It is extremely pleasing to know you enjoyed your stay with us and that you have rated our hospitality and accommodations so highly! it is our utmost pride to cater to valuable guests like you and we will offer yet another awesome hospitality experience next time. Thank you for your business, and we can't wait to serve you again. Best Regards,Management Team
2.0分
商务出差
展开
Hotel is in a good location and near many amenities however it needs a deep cleaning. The walls throughout were extremely dirty and the door and walls in the restroom were exceptionally filthy. Really makes
展开
酒店回复: Dear Mark,We sincerely apologize that your stay did not meet your expectations. Cleanliness is a top priority for us, and we are concerned to hear about the condition of the walls and restroom during your visit. Your feedback has been shared with our housekeeping team for immediate review and corrective action.Sincerely,Management Team
5.0分
其他
展开
Easy and convenient
Clean room, very comfortable, only thing was I booked a king room but the front desk gave my room away so they gave me a double bed room instead
展开
酒店回复: Dear Pamela,Thank you for your feedback. We’re glad to hear that you found your room clean and comfortable and appreciated the convenience of our location. We sincerely apologize for the mix-up with your king room and regret any inconvenience it caused. Your comments have been shared with our front desk team to help prevent similar situations in the future.Best Regards,Management Team
1.0分
其他
展开
Needs cleaned.
The bathroom was so bad we refused to shower there. There was long black hair (I’m a blonde) all over the bathroom floor and in the shower. The faucet in the tub was leaking and everything looked corroded. Everything just felt dirty and in need of a refresh.
展开
酒店回复: Dear Kimberly,We sincerely apologize for the condition of your room and bathroom during your stay. The cleanliness and maintenance issues you described are unacceptable and do not reflect the standards we strive to uphold.Your feedback has been shared with our housekeeping and maintenance teams to ensure immediate review and corrective action. We appreciate you bringing these concerns to our attention, as it helps us improve the experience for future guests.Sincerely,Management Team
1.0分
商务出差
展开
Do not stay here!!!!!! I got bed bug bites all over me had to go to the doctor and miss work. The itching is unbearable. Front Office said they would have someone come out and look at the room.
展开
酒店回复: Dear Selena,Thank you for taking the time to share your feedback. We are truly sorry to hear about your experience and the discomfort you described. Please know that the health, safety, and comfort of our guests are our top priorities. We take reports of possible pest activity very seriously and follow strict protocols, including immediate inspection and, if necessary, professional treatment of the affected areas by licensed pest control providers. After reviewing our records, we would like to note that no concerns regarding bed bugs or bites were brought to the attention of our front desk or staff during your stay. Had we been made aware, we would have immediately investigated and taken the appropriate action. Upon learning of your report after your departure, we initiated an inspection of the room as a precaution, consistent with our commitment to maintaining a clean and safe environment.Sincerely,Management Team
1.0分
其他
展开
This room was filthy! Shower curtain moldy, toilet dirty, microwave dirty! I was too tired to move, but I asked the guys to change the sheets just in case they were dirty as well
展开
酒店回复: Dear Lorie,Thank you for sharing your feedback. We sincerely apologize for the condition of your room and for not meeting your expectations during your stay. Cleanliness is a top priority for us, and we are very sorry to hear about the issues you encountered with the bathroom and microwave. We appreciate you bringing these concerns to our attention, and we have already addressed this with our housekeeping team to ensure that this type of oversight does not happen again. We also understand that you requested a linen change, and we’re glad our team was able to assist you. However, we regret that the overall room condition left you uncomfortable, and we apologize for the inconvenience this caused—especially after a long day of travel.Sincerely,Management Team
2.0分
其他
展开
Nasty and no money being put into upkeep. Globs of hair that the mop just swirled around the bathroom and bedroom. The bathtub faucet comes out of the wall and a funky smell kept wafting in the room. I couldn't pinpoint it. Cheap enough but worried about bed bugs all night. I should have just camped!
The town and surrounding area was enjoyable.
展开
酒店回复: Dear Val,We sincerely apologize for the condition of your room and the discomfort it caused during your stay. What you described—hair left behind after cleaning, a loose bathtub fixture, and unpleasant odors—is far from the standards we strive to uphold. Cleanliness, safety, and comfort should never be in question, and we regret that we fell short in every one of those areas during your visit. We are especially sorry that the condition of the room made you feel uneasy, and we understand your concerns about cleanliness and upkeep. Please be assured that your feedback has been shared with our housekeeping and maintenance teams for immediate investigation and correction.Sincerely,Management Team
清洁一点都不好
他们只扫了一半，没有按应有的方式整理床铺。
而且他们没有地方存放衣服，也就是说，没有抽屉，
他们不会每天补充咖啡或肥皂，您必须向他们询问
好的
酒店最棒的是服务！
强烈推荐并希望很快回来。
非常好。很棒的服务。我建议
Hotel is in a good location and near many amenities however it needs a deep cleaning. The walls throughout were extremely dirty and the door and walls in the restroom were exceptionally filthy. Really makes
Easy and convenient
Clean room, very comfortable, only thing was I booked a king room but the front desk gave my room away so they gave me a double bed room instead
Needs cleaned.
The bathroom was so bad we refused to shower there. There was long black hair (I’m a blonde) all over the bathroom floor and in the shower. The faucet in the tub was leaking and everything looked corroded. Everything just felt dirty and in need of a refresh.
Do not stay here!!!!!! I got bed bug bites all over me had to go to the doctor and miss work. The itching is unbearable. Front Office said they would have someone come out and look at the room.
This room was filthy! Shower curtain moldy, toilet dirty, microwave dirty! I was too tired to move, but I asked the guys to change the sheets just in case they were dirty as well
Nasty and no money being put into upkeep. Globs of hair that the mop just swirled around the bathroom and bedroom. The bathtub faucet comes out of the wall and a funky smell kept wafting in the room. I couldn't pinpoint it. Cheap enough but worried about bed bugs all night. I should have just camped!
The town and surrounding area was enjoyable.