酒店回复: Dear Frederic,We are disappointed that we could not make you feel welcome. Your feedback is crucial in helping us improve our services and ensure a better experience for all our guests. Please provide more details so we can promptly address the issues. Regardless, we apologize for not exceeding your expectations. We wish to see you soon for a better stay. Sincerely,Management Team
3.0分
其他
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Staff was great. Cleaning requests during stay were met. It is a little dated, even though it has been "redone" and is now clean. Bathroom shower handle was broken and hairs on floor when arrived. Beds comfortable. "Down comforter" was thin as a tissue. Furniture had missing doors and water damage. Newer carpet. Not bad for the price.
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酒店回复: Dear Holly,Thank you for taking the time to share your detailed feedback. We’re glad to hear our staff provided great service and that you found the beds comfortable and the room clean. We apologize for the maintenance and housekeeping issues you encountered and appreciate you bringing them to our attention — our team will address these items right away. We’re also pleased you found value in your stay and hope to have the opportunity to welcome you back for an even better experience next time.Best Regards,Management Team
1.0分
商务出差
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I promised myself I would do the management a favor and not write a review, with the understanding that they call in the bulldozers and put this place out of its misery. The AC air handler near the foot of the bed sounded like a jet plane taking off. The sound the bed made when we climbed in sounded like an elephant in heat. And the bottom of the shower tub was so slick it was all I could do to stand up without falling. The only positives about our stay were the breakfast waffles and check-in and check -out clerks. If you are boneheaded enough to decide to stay here, my sympathies.
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酒店回复: Dear Jerry,Thank you for taking the time to share your feedback. We sincerely apologize for the numerous issues you encountered during your stay, including the noise, bed, and shower concerns. Your experience falls far below the standards we aim to provide, and we take your comments very seriously. We will address these maintenance and safety issues immediately to ensure future guests do not face similar problems. We truly regret that your stay was so disappointing and appreciate your honest observations.Sincerely,Management Team
5.0分
其他
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Parking was adequate. The room was overall clean - the freezer in the mini fridge needed to be defrosted. Christopher at the front seat was the absolute most polite and helpful young man I have encountered in a while. The pool area was clean and the towels there were fresh. It is a college overflow hotel so there are a few more young folks than you normally see but no issues. I will stay here again.
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酒店回复: Dear Lois,Thank you for taking the time to share your detailed feedback. We’re delighted to hear that you had a pleasant stay and that Christopher made such a positive impression — we’ll be sure to pass along your kind words to him. We also appreciate your note about the mini fridge and will make sure our maintenance team addresses it. It’s great to know you enjoyed the pool area and overall atmosphere, and we look forward to welcoming you back again soon!Best Regards,Management Team
5.0分
其他
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Great deal.
Price was great. The room was comfortable and clean. Bed was very comfortable. Bathroom was clean. Only thing I didn’t like was that breakfast is 6-9am. Understandable but with my kids on vacation late night road trip we don’t wake until 9am. We can eat elsewhere I guess but that would have been perfect.
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酒店回复: Dear Edgardo,Thank you for your great review and kind words. We're happy to hear you enjoyed the clean, comfortable room and found it to be a great value. We understand your point about the breakfast hours and appreciate the feedback — we’ll certainly keep that in mind as we continue to look for ways to improve the guest experience. We hope to welcome you and your family again soon.Best Regards,Management Team
1.0分
家庭亲子
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Pool looked disgusting. Like really really gross. Our room was so noisy being at near the elevator we could hear every time someone got in and out. All night. It was loud. Breakfast was kind of a joke as well.
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酒店回复: Dear Adam,Thank you for your feedback. We're truly sorry to hear about the issues you experienced during your stay—from the condition of the pool to the noise near your room and the breakfast quality. Your comments have been shared with our team so we can address these concerns and make necessary improvements. We appreciate you bringing this to our attention.Best regards,Management Team
5.0分
情侣出游
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The room was spacious, the easy walk in shower was very nice, easy to navigate TV channels, the room price ($91.00 was $40 cheaper than LaQuinta and a better room), and the breakfast was one of the best we’ve come across, nice fluffy eggs & delicious link sausage with delicious juices, I’d easily recommend your hotel to others!
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酒店回复: Dear Jack,Thank you so much for your wonderful review! We're thrilled to hear you enjoyed the spacious room, walk-in shower, and TV setup. It’s great to know you found value in your stay and loved our breakfast—especially the eggs and sausage! Your recommendation means a lot to us, and we hope to welcome you back soon.Best regards,Management Team
3.0分
其他
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Not worth the money. Definitely not an 8 star
Was very disappointed. The lady who checked us in. She barely had 2 words for us. I asked her about soap and shampoo. She told me it was in the shower. Was nothing there. The shower had water constantly dripping…it was a good stream. Lots of mold growing around the fixtures. The air conditioning was struggling to keep up. The pool was ok but we needed towels. The ones we ended up with were full of holes and ripped. My daughter and I both ended up with sore throats. We think because it’s pet friendly and I am allergic to cats. Still not over it 2 days later. The breakfast was nothing to write home about. There were 2 yogurts. I asked the lady if I could have one since someone took the 2. She said there was no more. We were one of the first people. And 2 yogurts? She was not friendly either. Only one that was was the man at the desk when we left. He listened.
Lastly….the lady when we got there sat outside and I had to find her. A homely looking man walked up to her and palmed her a key and then took down the road. I could promise I smelled ***** on our floor.
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酒店回复: Dear Cynthia,Thank you for taking the time to share your detailed feedback. We’re truly sorry to hear about the disappointments you encountered during your stay. From the condition of the room and lack of basic amenities to the issues with customer service and cleanliness, your experience is far from the standard we aim to provide.We understand how frustrating it must have been, especially with concerns regarding allergies and the lack of breakfast options. Please know that your comments have been shared with our team for immediate review and corrective action.We appreciate you bringing these matters to our attention and hope you’ll consider giving us another chance in the future to provide the stay you expected.Best regards,Management Team
3.0分
其他
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It was not up to country and suites normal standar
I was disappointed because the hotel was not kept to count country in standards. It seemed old outdated. The windows were dirty inside the hotel. I saw a roach in my room morning. Staff was friendly nighttime, not so friendly. I had to constantly ask for the clean towels and on the day I was leaving they finally had a sign up. They said if I wanted room service, I had to let them know it wasn’t present when I checked in
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酒店回复: Dear Bertha,Thank you for taking the time to share your experience. We're truly sorry to hear that your stay did not meet expectations and fell short of the standards you associate with Country Inn & Suites. Your comments regarding the room condition, cleanliness, and communication around housekeeping are concerning and will be addressed with our team. We’re glad to know you found some of our staff to be friendly, and we appreciate your feedback as it helps us improve.Best regards,Management Team
工作人员非常有礼貌，但房间很脏，床单上有血迹，空调维护也很差。下次我们不会再选择这里了。
服务很少。
Staff was great. Cleaning requests during stay were met. It is a little dated, even though it has been "redone" and is now clean. Bathroom shower handle was broken and hairs on floor when arrived. Beds comfortable. "Down comforter" was thin as a tissue. Furniture had missing doors and water damage. Newer carpet. Not bad for the price.
I promised myself I would do the management a favor and not write a review, with the understanding that they call in the bulldozers and put this place out of its misery. The AC air handler near the foot of the bed sounded like a jet plane taking off. The sound the bed made when we climbed in sounded like an elephant in heat. And the bottom of the shower tub was so slick it was all I could do to stand up without falling. The only positives about our stay were the breakfast waffles and check-in and check -out clerks. If you are boneheaded enough to decide to stay here, my sympathies.
Parking was adequate. The room was overall clean - the freezer in the mini fridge needed to be defrosted. Christopher at the front seat was the absolute most polite and helpful young man I have encountered in a while. The pool area was clean and the towels there were fresh. It is a college overflow hotel so there are a few more young folks than you normally see but no issues. I will stay here again.
Great deal.
Price was great. The room was comfortable and clean. Bed was very comfortable. Bathroom was clean. Only thing I didn’t like was that breakfast is 6-9am. Understandable but with my kids on vacation late night road trip we don’t wake until 9am. We can eat elsewhere I guess but that would have been perfect.
Pool looked disgusting. Like really really gross. Our room was so noisy being at near the elevator we could hear every time someone got in and out. All night. It was loud. Breakfast was kind of a joke as well.
The room was spacious, the easy walk in shower was very nice, easy to navigate TV channels, the room price ($91.00 was $40 cheaper than LaQuinta and a better room), and the breakfast was one of the best we’ve come across, nice fluffy eggs & delicious link sausage with delicious juices, I’d easily recommend your hotel to others!
Not worth the money. Definitely not an 8 star
Was very disappointed. The lady who checked us in. She barely had 2 words for us. I asked her about soap and shampoo. She told me it was in the shower. Was nothing there. The shower had water constantly dripping…it was a good stream. Lots of mold growing around the fixtures. The air conditioning was struggling to keep up. The pool was ok but we needed towels. The ones we ended up with were full of holes and ripped. My daughter and I both ended up with sore throats. We think because it’s pet friendly and I am allergic to cats. Still not over it 2 days later. The breakfast was nothing to write home about. There were 2 yogurts. I asked the lady if I could have one since someone took the 2. She said there was no more. We were one of the first people. And 2 yogurts? She was not friendly either. Only one that was was the man at the desk when we left. He listened.
Lastly….the lady when we got there sat outside and I had to find her. A homely looking man walked up to her and palmed her a key and then took down the road. I could promise I smelled ***** on our floor.
It was not up to country and suites normal standar
I was disappointed because the hotel was not kept to count country in standards. It seemed old outdated. The windows were dirty inside the hotel. I saw a roach in my room morning. Staff was friendly nighttime, not so friendly. I had to constantly ask for the clean towels and on the day I was leaving they finally had a sign up. They said if I wanted room service, I had to let them know it wasn’t present when I checked in