The room itself was not bad but the room was supposed to be a suite and when I arrived it was not a suite and they had all been booked. When getting into the room my girlfriend and I realized there was a human acrylic nail just sitting on the desk. The chair had plastic garbage in it as well. It was very apparent they didn’t care to clean the room one bit.
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酒店回复: Hello Brandi,Thank you for sharing your feedback regarding your recent stay. We apologize for the cleanliness issues you encountered, which fall below our standards. Your comments will be shared with the housekeeping team to ensure we maintain a high level of cleanliness and attention to detail moving forward. We appreciate your input as it helps us improve the experience for future guests. Thank you for bringing this to our attention.
1.0分
商务出差
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Problem with Billing. Paid for Reservation thru your app and paid in full. During our stay , Every Day someone (staff) kept rerunning our cash app card and trying recharge card for FULL AMOUNT THAT HAD ALREADY BEEN PAID.
ALSO SEVERAL TIMES EACH DAY WOULD HET LOCKED OUT OF HOTEL AND ROOM WOULD HAVE TO GO TO DESK HAVE ROOM KEY REACTIVATED!
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酒店回复: Hello Christine,Thank you for your feedback regarding your recent experience. We understand how disruptive billing issues and key access can be during your stay. It is important to us that our guests have a smooth and enjoyable time. We will ensure your concerns about the card recharges and key access issues are conveyed to the appropriate management team for further investigation. Your input helps us improve our services for future guests.
2.0分
其他
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The room wasnt the greatest but wasnt the worst. The bathroom really needed some extra attention, the tub was clogged. The staff could use some customer service lessons.
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酒店回复: Hello Amber,Thank you for sharing your feedback about your recent stay. We appreciate your comments regarding the room and bathroom condition, as well as staff service. Your insights are valuable and will be shared with the appropriate departments to enhance our guest experience moving forward. We hope to have the opportunity to welcome you back in the future for an improved stay.
2.0分
家庭亲子
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The staff was barely able to understand English. The facility continues to decline with a very questionable elevator. Asked for my room to be cleaned once while I was there. It did not happen and it seemed like the clerk did not understand my request. The mattress and pillows were in need of replacement. The refrigerator was very loud as was the air conditioner.
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酒店回复: Hello Steven,Thank you for your feedback regarding your recent stay. We appreciate your input on the language barrier with our staff, the condition of the facilities, and room cleanliness. Your comments about the mattress, pillows, and appliances will be shared with the appropriate teams for their ongoing review. We strive to continuously improve and your insights are invaluable in that process. Thank you for taking the time to share your experience.
3.0分
商务出差
Hair dryer in room 129
Room was clean and comfortable, only issue was the hair dryer was inoperable in Room 129.
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酒店回复: Hello Susanne,Thank you for your feedback on your stay. We're glad to hear that you found the room clean and comfortable. Your comment regarding the hair dryer in Room 129 has been noted and will be shared with our maintenance team. We appreciate you bringing this to our attention as we continuously strive to improve our guest experience. We hope to have the opportunity to welcome you back in the future.
1.0分
家庭亲子
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Poor maintenance. Room 327 Microwave out of order, electric iron without steam, room service person is not permitted for exchange used towels on next day. Guest has to bring dirty towels to front deck for exchange.
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酒店回复: Hello Mohammad,Thank you for sharing your feedback regarding your recent stay. We appreciate knowing about the maintenance issues you encountered, as they highlight areas where we can improve. Your comments about the room service policy will be shared with the appropriate teams for their review. We value your input and strive to enhance our guest experience. It’s important to us that all guests feel comfortable and well cared for during their stay.
3.0分
其他
The bathroom had mildew on the bath tub nozzle and the blowdryer cord was cut rendering it unuseable
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酒店回复: Hello Mary,Thank you for sharing your feedback regarding your recent stay. We take all guest comments seriously, and your observations about the bathroom and blow dryer will be forwarded to the appropriate departments for their review. Our aim is to ensure future guests have a pleasant experience, and your insights help us work towards that goal. We appreciate you bringing these matters to our attention.
4.0分
其他
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Basic older hotel in need of updating but what you should expect for the price. Location is convenient to restaurants and the staff is polite. Only real complaints are regarding breakfast, just not enough options
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酒店回复: Hello sean, Thank you for taking the time to share your feedback. We appreciate your comments on our convenient location and the polite service from our staff. Your input regarding breakfast options is valuable, and we will certainly pass it along to the appropriate team for consideration. We hope you enjoyed your stay overall and will consider us again in the future.
2.0分
其他
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Room was unclean, there was mold and possibly blood bathroom as well as other staining on the walls.
Had to leave as my partners allergies were too aggressive to sleep.
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酒店回复: Hello Charles,Thank you for your feedback regarding your recent stay. It's concerning to hear about your experience with cleanliness and your partner's allergies. We take such matters seriously and will make sure this is communicated to the appropriate team for review. Your insights are valuable in helping us improve for future guests. We hope your next travel plans go smoothly.
条件一般，早餐单调，价格便宜
The room itself was not bad but the room was supposed to be a suite and when I arrived it was not a suite and they had all been booked. When getting into the room my girlfriend and I realized there was a human acrylic nail just sitting on the desk. The chair had plastic garbage in it as well. It was very apparent they didn’t care to clean the room one bit.
Problem with Billing. Paid for Reservation thru your app and paid in full. During our stay , Every Day someone (staff) kept rerunning our cash app card and trying recharge card for FULL AMOUNT THAT HAD ALREADY BEEN PAID.
ALSO SEVERAL TIMES EACH DAY WOULD HET LOCKED OUT OF HOTEL AND ROOM WOULD HAVE TO GO TO DESK HAVE ROOM KEY REACTIVATED!
The room wasnt the greatest but wasnt the worst. The bathroom really needed some extra attention, the tub was clogged. The staff could use some customer service lessons.
The staff was barely able to understand English. The facility continues to decline with a very questionable elevator. Asked for my room to be cleaned once while I was there. It did not happen and it seemed like the clerk did not understand my request. The mattress and pillows were in need of replacement. The refrigerator was very loud as was the air conditioner.
Hair dryer in room 129
Room was clean and comfortable, only issue was the hair dryer was inoperable in Room 129.
Poor maintenance. Room 327 Microwave out of order, electric iron without steam, room service person is not permitted for exchange used towels on next day. Guest has to bring dirty towels to front deck for exchange.
The bathroom had mildew on the bath tub nozzle and the blowdryer cord was cut rendering it unuseable
Basic older hotel in need of updating but what you should expect for the price. Location is convenient to restaurants and the staff is polite. Only real complaints are regarding breakfast, just not enough options
Room was unclean, there was mold and possibly blood bathroom as well as other staining on the walls.
Had to leave as my partners allergies were too aggressive to sleep.