酒店回复: Dear Kim, We at the RED ROOF INN AUBURN are thrilled to have earned your almost perfect scoring of 4/5 in regard to your recent stay with us. In the future we would love for you to please consider adding comments to your survey about your stay to let us know what we are doing wrong and where we can improve to enhance our guest experiences. At Red Roof, your feedback is critical as we aim to provide clean, comfortable, affordable stays for all our guests. Thank you again for your scoring. We hope to see you again soon. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist
4.0分
其他
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Wonderful place
I want to start off by saying your hotel is wonderful I know I only stayed 1 night and was to be 2 you all did your best to help me. You let me switch rooms 3 times cause it was noisy for me and thats just me. Your room very clean your service wonderful. Ijust dont handle noise well and I would even go as far to say the noise was not out of control it was just me so yes I would recommend Red roof to anyone I just had a sensitivity to noise and that was not your fault. It was just me. I got your kingsize room for a good price
4.0分
其他
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I spent 2 nights at this hotel and it was just ok. The room I stayed in was just ok. Unfortunately I couldn't sit in the office chair because it was broke. First night there and I set down and the back of the chair completely fell back and I almost landed on the floor. Maybe some updates would be a good idea?
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酒店回复: Dear Valued Guest,Thank you for taking the time to leave a review. We appreciate your comments regarding your recent stay at the Red Roof Inn Auburn. I am glad to know you were content with the room provided. However, it is upsetting to learn that the state of the chair you mentioned may have fallen short of your expectations.Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. It would be our pleasure to have you stay with us again in the future to show you the positive strides taken to enhance your experience with us.Sincerely,DevineRed Roof ManagementRediResponse Specialist
5.0分
其他
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Sometimes Red roof inns get a bad rap, but I have always loved them. This one looked brand new. It was clean, had a beautiful room, extremely comfortable bed and fabulous staff. They were so nice with me having my pet. They made sure I was on the first floor.
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酒店回复: Dear Valued Guest,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof Inn Auburn. It's wonderful to hear about your positive experience at our Red Roof Inn! We truly appreciate your loyalty and are delighted that you found our hotel clean, modern, and comfortable. Our team is dedicated to providing exceptional service, and we're glad they made you and your pet feel welcome and accommodated. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Sincerely, AnnRed Roof Management RediResponse Specialist
5.0分
其他
Paradise
Asome location next laundromat & Walmart. Paradise Buffet & Joannas are highlly recommended top notch food.
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酒店回复: Dear Respected Traveler,Thank you for taking the time to share your feedback about your experience at the Red Roof Inn Auburn. We are delighted to hear you enjoyed our awesome location with the convenience of the nearby laundromat and Walmart. We appreciate your high recommendations for Paradise Buffet and Joanna's – we are pleased you found their food to be top-notch. Guest satisfaction is our priority.We would be delighted to welcome you back to Red Roof in the future. It would be our pleasure to demonstrate the positive strides we've made to enhance your experience with us.Sincerely,JMRed Roof Management RediResponse Specialist
4.0分
商务出差
Older property. Clean, no bugs.
Older property. Easy check in. Bed comfortable. Bathroom dated but clean.
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酒店回复: Dear Valued Guest,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Auburn. It is very gratifying to read that you had a great encounter with us and we really appreciate your kind comments about our easy check in, comfortable bed and clean bathroom. Your feedback is essential as we strive to provide a clean, comfortable, values-based stay to all guests.Redroof can’t wait to see you Under Our Roof soon, where we can continue to offer you a clean and comfortable stay at an affordable price!Sincerely,ChirellRed Roof ManagementRediResponse Specialist
4.0分
家庭亲子
Stay was good. Not the cleanest. But would recommend to someone for a dependable we're going to say place
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酒店回复: Dear Nicholas,Thank you for your review of your stay at the Red Roof Inn Auburn. We appreciate you recommending our hotel. We are happy to hear that your stay with us was a good one. We're sorry to hear that the conditions encountered were an issue during your stay. We strive to provide a clean and comfortable environment for all our guests at and we regret that we fell short of your expectations. Your feedback is valuable to us at Red Roof and is crucial to the improvement of our guests experience. It would be our pleasure to have you stay with us again in the future to show you the positive strides taken to enhance your experience with us.Sincerely,MatthewRed Roof Management RediResponse Specialist
5.0分
其他
Plenty of food places within walking distance also walmart is in the same parking lot
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酒店回复: Hello Valued Guest,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Auburn and I appreciate your 10/10 score following your stay. We sincerely appreciate your positive rating. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thank you for choosing Red Roof. We look forward to welcoming you back in the future!Sincerely,ReyRed Roof ManagementRediResponse Specialist
5.0分
其他
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Everything about my stay was excellent. Friendly and professional check-in took about 2 minutes. Bed was super comfy, everything worked, room was very clean.
Special shout out to the cleaning staff. I slept so comfortably that I did not wake up until housekeeping knocked at my door at checkout. I poked my head out to say how sorry I was and that I would be out in 5 minutes. I was greeted with big smile and the man said, Take 10 minutes, no problem!"
I expected to be greeted with crankiness, and rightly so. But instead he chose kindness and friendliness. And he went the extra mile by graciously giving me extra time. People like that definitely make the world a better place.
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酒店回复: Dear Cathy,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Auburn. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding our friendly staff who made your stay more comfortable and provided an exceptional service during your stay, as well as you found the bed to be comfortable. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay.Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services. Thank you for sharing your feedback and we look forward to welcoming you back for another exceptional stay in the future!Sincerely,JoeRed Roof ManagementRediResponse Specialist
值得预订的好地方
好的
Wonderful place
I want to start off by saying your hotel is wonderful I know I only stayed 1 night and was to be 2 you all did your best to help me. You let me switch rooms 3 times cause it was noisy for me and thats just me. Your room very clean your service wonderful. Ijust dont handle noise well and I would even go as far to say the noise was not out of control it was just me so yes I would recommend Red roof to anyone I just had a sensitivity to noise and that was not your fault. It was just me. I got your kingsize room for a good price
I spent 2 nights at this hotel and it was just ok. The room I stayed in was just ok. Unfortunately I couldn't sit in the office chair because it was broke. First night there and I set down and the back of the chair completely fell back and I almost landed on the floor. Maybe some updates would be a good idea?
Sometimes Red roof inns get a bad rap, but I have always loved them. This one looked brand new. It was clean, had a beautiful room, extremely comfortable bed and fabulous staff. They were so nice with me having my pet. They made sure I was on the first floor.
Paradise
Asome location next laundromat & Walmart. Paradise Buffet & Joannas are highlly recommended top notch food.
Older property. Clean, no bugs.
Older property. Easy check in. Bed comfortable. Bathroom dated but clean.
Stay was good. Not the cleanest. But would recommend to someone for a dependable we're going to say place
Plenty of food places within walking distance also walmart is in the same parking lot
Everything about my stay was excellent. Friendly and professional check-in took about 2 minutes. Bed was super comfy, everything worked, room was very clean.
Special shout out to the cleaning staff. I slept so comfortably that I did not wake up until housekeeping knocked at my door at checkout. I poked my head out to say how sorry I was and that I would be out in 5 minutes. I was greeted with big smile and the man said, Take 10 minutes, no problem!"
I expected to be greeted with crankiness, and rightly so. But instead he chose kindness and friendliness. And he went the extra mile by graciously giving me extra time. People like that definitely make the world a better place.