酒店回复: Dear Valued Guest,Thank you for taking the time to share your experience at Red Roof Inn & Suites Brunswick I-95. While I understand your review was brief, we value all comments as we strive to improve our guest experience. Your comments are important as we strive to make every stay positive. Thank you for choosing Red Roof. We look forward to welcoming you back in the future.Sincerely,ViktorRed Roof ManagementRediResponse Specialist
1.0分
其他
展开
I could tell the room had sustained heavy water damage and it was evident that it had been that way for a long time. No one should have been rented that room with that kind of water damage.
展开
酒店回复: Dear Valued Guest,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn & Suites Brunswick I-95. I am truly sorry to hear about the condition of the room you were assigned. It is disheartening to learn that you experienced such significant water damage.Your feedback is important to Red Roof, and we’ll take your comments into consideration. Thank you for choosing Red Roof. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.Sincerely,ReyRed Roof ManagementRediResponse Specialist
5.0分
其他
展开
THE STAFF DISPLAYED GREAT CUSTOMER SEVICE!
THE LOCATION OF THE PROPERTY WAS NEAR MY DESTINATION FOR A BIBLE CONFERENCE! THE PROPERTY AND ROOM WERE CLEAN! I GOT MORE FOR MY BUCK THAN EXPECTED!
展开
酒店回复: Dear Valued Guest,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn & Suites Brunswick I-95. We are thrilled to hear about your excellent experience at our location. It's wonderful to know that our staff's customer service, the convenient location and the cleanliness of the property all contributed to a positive stay. We're especially pleased that you felt you received great value.We hope to continue to provide great experiences for you. Thank you again for your kind words. Red Roof and I would love to provide you with another comfortable stay in the future.Sincerely,DevineRed Roof ManagementRediResponse Specialist
5.0分
商务出差
Staff very helpful and courteous. Plenty of parking. Room was clean and comfortable. Quiet and peaceful.
展开
酒店回复: Dear Valued Guest,Thank you for taking the time to share your feedback following your stay at the Red Roof Inn & Suites Brunswick I-95. It's wonderful to hear that our staff's helpfulness and courtesy positively impacted your stay. We're also pleased you found the parking convenient and the room clean, comfortable, and peaceful.We aim to provide you with an exceptional experience at Red Roof. We look forward to seeing you in the future, should your travels bring you back to our area.Sincerely,HannahRed Roof Management RediResponse Specialist
5.0分
其他
展开
My room was very clean and accommodating for me. I didn’t expect the Taj Mahal … microwave, fridge and hot a shower and the price was just right👍The parking lot was well lit but I am cold natured and AC worked fine. I turned the heat all the way up and smelted like was burning. I combated that with some air freshener that brought with me. I think the filter needed to be changed. Other than that it was 👍
1.0分
情侣出游
展开
Building has had foundation issues, windows cracked and taped, floors uneven, doors don't shut or stick. Our room smelled like pee and was moldy and dirty. Don't stay there!
展开
酒店回复: Dear Valued Guest,Thank you for taking the time to tell us about your experience at the Red Roof Inn & Suites Brunswick I-95. We truly regret to hear that the state of the property, the smell and the possible mold you mentioned fell short of your expectations. We sincerely apologize for the inconvenience this may have caused you.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Thank you for sharing your concerns and we hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.Very truly yours,DevineRed Roof ManagementRediResponse Specialist
1.0分
家庭亲子
Our room was infested wirh bedbugs. The room smelt like mold. They had no breakfast. The drink machine didnt even work
展开
酒店回复: Dear Appreciated Guest,I appreciate you sharing your feedback following your stay at the Red Roof Inn & Suites Brunswick I-95. I was saddened to read that your stay fell short of your expectations due to the state of the drink machine and the bugs you reported. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we hope you will give us another chance to offer you a better experience on your next visit.Sincerely,ErikaRed Roof Management RediResponse Specialist
5.0分
其他
展开
Comfy, comfy bed and pillows. Shower had good water pressure and it was nice and hot. The price was right.
FYI, no coffee pot in the room but Starbucks and Burger Kingis within walking distance and no hair dryer
展开
酒店回复: Dear Valued Guest,We appreciate your feedback on your recent stay at the Red Roof Inn & Suites Brunswick I-95. We appreciate your positive feedback on our comfortable beds and pillows, and the excellent shower pressure and temperature. We are glad you found our pricing suitable. We apologize for the lack of a coffee pot and hairdryer in the room. We aim to deliver a positive experience for all our guests.I will make sure to share your comments with the rest of our team. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Thank you for sharing your concerns and we hope to see you on your future travels.Sincerely,JoeRed Roof ManagementRediResponse Specialist
3.0分
其他
展开
Minimal at Best
The Check-in, Check-out persons were pleasant,
The room itself showed excessive wear on its flooring, bathroom walls and sink.
I paid for two nights. When leaving the first morning, I spoke with the maids that were cleaning the room directly across from mine, telling them I would be gone for the day and they could replace the towels and make the bed at their convenience. Upon returning, nothing had been cleaned or replaced, I called the front desk, and the clerk told me that "they don't always make the beds, and if I brought my used towels to the desk he could give me fresh ones. I won't return to this hotel.
展开
酒店回复: Dear Valued Guest,We appreciate your feedback regarding your recent stay at the Red Roof Inn & Suites Brunswick I-95. We are glad to hear that you found our check-in and check-out staff pleasant. We are sorry to hear about the condition of your room, and we apologize that it did not meet your expectations. We regret to learn about the housekeeping issues you experienced and the inconvenience this caused.Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. Thank you again for sharing your concerns. While we understand your decision, we’d be grateful if you would consider staying at one of our other Red Roof hotels, where we are ready to provide you with a better experience.Sincerely,JoeRed Roof ManagementRediResponse Specialist
没什么可抱怨的
好的
I could tell the room had sustained heavy water damage and it was evident that it had been that way for a long time. No one should have been rented that room with that kind of water damage.
THE STAFF DISPLAYED GREAT CUSTOMER SEVICE!
THE LOCATION OF THE PROPERTY WAS NEAR MY DESTINATION FOR A BIBLE CONFERENCE! THE PROPERTY AND ROOM WERE CLEAN! I GOT MORE FOR MY BUCK THAN EXPECTED!
Staff very helpful and courteous. Plenty of parking. Room was clean and comfortable. Quiet and peaceful.
My room was very clean and accommodating for me. I didn’t expect the Taj Mahal … microwave, fridge and hot a shower and the price was just right👍The parking lot was well lit but I am cold natured and AC worked fine. I turned the heat all the way up and smelted like was burning. I combated that with some air freshener that brought with me. I think the filter needed to be changed. Other than that it was 👍
Building has had foundation issues, windows cracked and taped, floors uneven, doors don't shut or stick. Our room smelled like pee and was moldy and dirty. Don't stay there!
Our room was infested wirh bedbugs. The room smelt like mold. They had no breakfast. The drink machine didnt even work
Comfy, comfy bed and pillows. Shower had good water pressure and it was nice and hot. The price was right.
FYI, no coffee pot in the room but Starbucks and Burger Kingis within walking distance and no hair dryer
Minimal at Best
The Check-in, Check-out persons were pleasant,
The room itself showed excessive wear on its flooring, bathroom walls and sink.
I paid for two nights. When leaving the first morning, I spoke with the maids that were cleaning the room directly across from mine, telling them I would be gone for the day and they could replace the towels and make the bed at their convenience. Upon returning, nothing had been cleaned or replaced, I called the front desk, and the clerk told me that "they don't always make the beds, and if I brought my used towels to the desk he could give me fresh ones. I won't return to this hotel.